Conversations

Reply to a conversation

Reply to a conversation.

POST
/conversation/{conversation_id}/reply

Reply to a conversation.

Authorization

bearerToken
AuthorizationBearer <token>

Personal access tokens created from the ThriveDesk UI. Create one under Integrations -> API Keys.

In: header

Path Parameters

conversation_id*string

Conversation identifier.

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Sending a reply dispatches the authenticated user's current draft on the conversation. The message content itself is not part of this body. The request fails with 404 if no draft exists. Required custom fields on the inbox must also be supplied, keyed by their field key.

Response Body

application/json

application/json

application/json

application/json

application/json

application/json

application/json

curl -X POST "https://example.com/conversation/string/reply" \  -H "Content-Type: application/json" \  -d '{    "status": "Closed",    "assign_to": "9c81790c-ae74-4cbd-b2ca-d246ae0df1a9",    "action": "send_and_next_active",    "cc": [      "[email protected]"    ]  }'
{  "message": "string"}

Add an internal note POST

Add an internal note.

Schedule a reply POST

Schedule a reply. Personal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.