Conversations

Update custom field values on a conversation

Update custom field values on a conversation.

PATCH
/conversation/{conversation_id}/custom-fields

Update custom field values on a conversation.

Authorization

bearerToken
AuthorizationBearer <token>

Personal access tokens created from the ThriveDesk UI. Create one under Integrations -> API Keys.

In: header

Path Parameters

conversation_id*string

Conversation identifier.

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Flat map of custom-field keys to their new values, for fields defined on the conversation's inbox. Keys that do not match a custom field visible on this conversation are rejected with 422.

Response Body

application/json

application/json

application/json

application/json

application/json

application/json

application/json

curl -X PATCH "https://example.com/conversation/string/custom-fields" \  -H "Content-Type: application/json" \  -d '{    "order_number": "INV-1042",    "issue_category": "shipping_damage"  }'
{  "message": "string"}

Change the contact on a conversation PATCH

Change the contact on a conversation. Personal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.

Create or update the reply draft POST

Create or update the reply draft.