Conversations

Create or update the reply draft

Create or update the reply draft.

POST
/conversation/{conversation_id}/draft

Create or update the reply draft.

Authorization

bearerToken
AuthorizationBearer <token>

Personal access tokens created from the ThriveDesk UI. Create one under Integrations -> API Keys.

In: header

Path Parameters

conversation_id*string

Conversation identifier.

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Response Body

application/json

application/json

application/json

application/json

application/json

application/json

application/json

curl -X POST "https://example.com/conversation/string/draft" \  -H "Content-Type: application/json" \  -d '{    "message": "<p>Hi Jane, a replacement is on the way.</p>",    "cc": [      "[email protected]"    ]  }'
{  "message": "string",  "draft_id": "string"}

Update custom field values on a conversation PATCH

Update custom field values on a conversation.

Permanently delete a conversation DELETE

Irreversible. The conversation must already be in the trash, so soft-delete it with `DELETE /v1/conversation/{conversation_id}` first; calling this on a live conversation returns 404. Everything hanging off the conversation goes with it: thread events, messages, attachments and the files behind them in object storage, tag links, and custom field values. There is no restore afterwards. Trashed conversations are also purged automatically once they pass the organization's trash lifetime (30 days by default). Personal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.