Support and contact

Gather actionable diagnostics and contact ThriveDesk about a developer integration.

Email [email protected] when the reference and troubleshooting pages do not resolve an integration problem.

Include:

  • integration surface: REST API, Assistant, webhook, or SmartApp;
  • UTC timestamp and timezone;
  • request method and path, without credentials;
  • HTTP status and response body with personal data redacted;
  • request or conversation identifier;
  • browser and console details for Assistant issues;
  • webhook event type and callback status for webhook issues;
  • minimal steps that reproduce the problem.

Never send API tokens, webhook secrets, customer message bodies, or unredacted personal data by email. Revoke and replace any credential that was accidentally shared.

Sandbox and testing

Test integrations safely when the public API has no documented sandbox mode.

AI and machine-readable documentation

Discover the developer and help-center indexes intended for AI agents and retrieval systems.

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