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Give it a\nname so you can identify it later. The plaintext key is shown once on creation and cannot be\nretrieved again. Copy it immediately and store it in your secrets manager."},"204":{"id":"/get-started/authentication-6","page_id":"/get-started/authentication","tags":[],"type":"text","url":"/get-started/authentication#how-to-get-an-api-key","content":"Keys are workspace-scoped and grant full access to the API surface documented here. They expire one\nyear after creation; rotate them by revoking the old key from the same screen and issuing a new one."},"205":{"id":"/get-started/authentication-7","page_id":"/get-started/authentication","tags":[],"type":"text","url":"/get-started/authentication#how-to-get-an-api-key","content":"Integrations should never collect a user's ThriveDesk email and password to obtain a key on their\nbehalf. If you are building an integration that needs to act across multiple workspaces, contact\nhelp\\@thrivedesk.com."},"206":{"id":"/get-started/authentication-8","page_id":"/get-started/authentication","tags":[],"type":"text","url":"/get-started/authentication#scopes","content":"Today every API key has full access to the documented surface. The create-key form also exposes a\n*Restricted Access* option, which is not yet enabled and is reserved for a future release.\nPer-operation scopes are not configurable yet."},"207":{"id":"/get-started/authentication-9","page_id":"/get-started/authentication","tags":[],"type":"text","url":"/get-started/authentication#scopes","content":"Open any operation in the API reference, enter the bearer token in its\nauthorization field, complete the request parameters, and send the request directly to the\nproduction API."},"208":{"id":"/get-started/changelog","page_id":"/get-started/changelog","type":"page","content":"Changelog","breadcrumbs":["ThriveDesk Developer Docs","Get started"],"tags":[],"url":"/get-started/changelog"},"209":{"id":"/get-started/changelog-0","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog","content":"Every change to the documented ThriveDesk Public API surface, newest first."},"210":{"id":"/get-started/changelog-1","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#130--2026-07-30","content":"1.3.0 — 2026-07-30"},"211":{"id":"/get-started/changelog-2","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#the-remaining-delete-operations","content":"The remaining delete operations"},"212":{"id":"/get-started/changelog-3","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#added--four-deletes-that-were-left-out","content":"Added — Four deletes that were left out"},"213":{"id":"/get-started/changelog-4","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#changed--deletes-say-what-they-destroy","content":"Changed — Deletes say what they destroy"},"214":{"id":"/get-started/changelog-5","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#120--2026-07-30","content":"1.2.0 — 2026-07-30"},"215":{"id":"/get-started/changelog-6","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#business-hours-and-holidays","content":"Business hours and holidays"},"216":{"id":"/get-started/changelog-7","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#added--business-hours-profiles","content":"Added — Business-hours profiles"},"217":{"id":"/get-started/changelog-8","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#added--holidays","content":"Added — Holidays"},"218":{"id":"/get-started/changelog-9","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#added--business-hours-fields-on-the-inbox","content":"Added — Business-hours fields on the inbox"},"219":{"id":"/get-started/changelog-10","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#112--2026-07-14","content":"1.1.2 — 2026-07-14"},"220":{"id":"/get-started/changelog-11","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#pagination-and-schema-description-fixes","content":"Pagination and schema description fixes"},"221":{"id":"/get-started/changelog-12","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#fixed--simple-pagination-on-inbox-tags","content":"Fixed — Simple pagination on inbox tags"},"222":{"id":"/get-started/changelog-13","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#changed--schema-descriptions","content":"Changed — Schema descriptions"},"223":{"id":"/get-started/changelog-14","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#111--2026-07-14","content":"1.1.1 — 2026-07-14"},"224":{"id":"/get-started/changelog-15","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#response-schemas-verified-against-the-live-api","content":"Response schemas verified against the live API"},"225":{"id":"/get-started/changelog-16","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"Fixed — Fields the docs described but the API never returns"},"226":{"id":"/get-started/changelog-17","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#added--newly-documented","content":"Added — Newly documented"},"227":{"id":"/get-started/changelog-18","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#110--2026-07-11","content":"1.1.0 — 2026-07-11"},"228":{"id":"/get-started/changelog-19","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#trimmed-public-surface-teammate-endpoints-and-tag-validation","content":"Trimmed public surface, teammate endpoints, and tag validation"},"229":{"id":"/get-started/changelog-20","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"Removed — Dropped from the documented surface"},"230":{"id":"/get-started/changelog-21","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#added--new-endpoints","content":"Added — New endpoints"},"231":{"id":"/get-started/changelog-22","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#changed--tag-validation-is-now-enforced","content":"Changed — Tag validation is now enforced"},"232":{"id":"/get-started/changelog-23","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#fixed--schema-corrections","content":"Fixed — Schema corrections"},"233":{"id":"/get-started/changelog-24","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#changed--tooling","content":"Changed — Tooling"},"234":{"id":"/get-started/changelog-25","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#101--2026-07-08","content":"1.0.1 — 2026-07-08"},"235":{"id":"/get-started/changelog-26","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#accuracy-pass-against-the-api-implementation","content":"Accuracy pass against the API implementation"},"236":{"id":"/get-started/changelog-27","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#fixed--authentication","content":"Fixed — Authentication"},"237":{"id":"/get-started/changelog-28","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#fixed--request-bodies","content":"Fixed — Request bodies"},"238":{"id":"/get-started/changelog-29","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#fixed--responses-and-parameters","content":"Fixed — Responses and parameters"},"239":{"id":"/get-started/changelog-30","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#100--2026-07-07","content":"1.0.0 — 2026-07-07"},"240":{"id":"/get-started/changelog-31","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#initial-public-release","content":"Initial public release"},"241":{"id":"/get-started/changelog-32","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#added--documentation","content":"Added — Documentation"},"242":{"id":"/get-started/changelog-33","page_id":"/get-started/changelog","type":"heading","tags":[],"url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"Fixed — Crosscheck against the Postman collection"},"243":{"id":"/get-started/changelog-34","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog","content":"The version is the value in the specification's `info.version`, so it moves when the documentation\nmoves rather than when the product ships. A release marked **Docs only** changed no server behavior:\nexisting calls keep working, but the schema you coded against may have been wrong, and the entry\nexplains how."},"244":{"id":"/get-started/changelog-35","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#130--2026-07-30","content":"**Latest**"},"245":{"id":"/get-started/changelog-36","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--four-deletes-that-were-left-out","content":"`DELETE /v1/conversation/{conversation_id}/force-delete` permanently destroys a conversation\nalready in the trash, along with its thread events, messages, attachments, and object-storage\nfiles. Calling it on a live conversation returns 404: soft-delete first."},"246":{"id":"/get-started/changelog-37","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--four-deletes-that-were-left-out","content":"`DELETE /v1/inboxes/{inbox_id}/automations/{automation_id}` removes an automation. Listing and\nviewing automations were already documented; creating and updating them still are not."},"247":{"id":"/get-started/changelog-38","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--four-deletes-that-were-left-out","content":"`DELETE /v1/inboxes/{inbox_id}/custom-views/{custom_view_id}` removes a custom view, and only its\nowner may do so. It answers with `{success, message}` rather than the usual `{message}`. Listing\nand creating views are not part of this surface, so the identifier must come from a first-party\nclient."},"248":{"id":"/get-started/changelog-39","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--four-deletes-that-were-left-out","content":"`DELETE /v1/knowledgebases/{knowledgebase_id}/users/{email}` revokes one person's access to a help\ncenter. The ThriveDesk account is untouched."},"249":{"id":"/get-started/changelog-40","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#changed--deletes-say-what-they-destroy","content":"Each of the four carries a description covering what it removes and whether there is a way back.\nConversation deletion is recoverable through `PATCH /v1/conversation/{conversation_id}/restore`\nonly until the organization's trash lifetime expires, 30 days by default."},"250":{"id":"/get-started/changelog-41","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--business-hours-profiles","content":"`GET /v1/business-hours` lists every profile in the organization, newest first and unpaginated;\n`GET /v1/business-hours/{business_hour}` shows one."},"251":{"id":"/get-started/changelog-42","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--business-hours-profiles","content":"`POST /v1/business-hours` creates one and returns 201. A profile is either `calendar_24_7` or\n`business_hours` with a seven-entry weekly schedule, one entry per weekday, using 24-hour `HH:MM`\ntimes. An end earlier than the start is an overnight shift."},"252":{"id":"/get-started/changelog-43","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--business-hours-profiles","content":"`PATCH /v1/business-hours/{business_hour}` updates one. Omitted keys keep their stored value, an\nexplicit `null` is ignored, and sending `inbox_channels` replaces the whole set. `DELETE` returns\n204 and releases the channels the profile covered."},"253":{"id":"/get-started/changelog-44","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--business-hours-profiles","content":"A profile can cover the `email` and `livechat` channels of any inbox, and a channel belongs to at\nmost one profile. A conflicting bind returns 422 carrying `conflicting_business_hour_id`,\n`inbox_id`, and `channel` instead of the usual `errors` object, and rolls the write back."},"254":{"id":"/get-started/changelog-45","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--holidays","content":"`GET /v1/holidays` lists closures ordered active first, upcoming by start date, then past with the\nmost recent first. `GET /v1/holidays/{holiday}` shows one."},"255":{"id":"/get-started/changelog-46","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--holidays","content":"`POST /v1/holidays` creates one with 201 from a `name` and inclusive `start_date` to `end_date`\nrange; equal dates make a single-day holiday and ranges may overlap. `PATCH` accepts either date\nalone and validates against the stored value for the other, always reporting a range violation\nunder `end_date`. `DELETE` returns 204."},"256":{"id":"/get-started/changelog-47","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--holidays","content":"Each holiday carries a read-only `status` of `upcoming`, `active`, or `past`, derived from today's\ndate in the organization's timezone."},"257":{"id":"/get-started/changelog-48","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--business-hours-fields-on-the-inbox","content":"`off_hours_auto_reply_subject` and `off_hours_auto_reply_body` are now documented on the inbox,\nboth in `GET /v1/inboxes` and on the inbox embedded in message and report responses.\n`business_hour_enabled` is documented on the inbox list. All three have been returned since\nbusiness hours shipped."},"258":{"id":"/get-started/changelog-49","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--business-hours-fields-on-the-inbox","content":"Writes on both resources are limited to administrators and the account owner; reads are open to any\nteammate. All ten operations take a personal access token only."},"259":{"id":"/get-started/changelog-50","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#112--2026-07-14","content":"**Docs only**"},"260":{"id":"/get-started/changelog-51","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--simple-pagination-on-inbox-tags","content":"`GET /v1/inboxes/{inbox_id}/tags` was described as returning no `meta` block, with\n`next_page_url` and `prev_page_url` in `links`. It does return `meta`. The block omits `last_page`\nand `total`, because the endpoint does not count the full result set, and adds\n`current_page_url`. Walk pages with `links.next` until it is null rather than counting them."},"261":{"id":"/get-started/changelog-52","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#changed--schema-descriptions","content":"`Error`, `PaginationMeta`, the bearer-token `bearerFormat`, and the two camelCase path parameters\ndescribed themselves in terms of the API's internal framework. They now describe the contract.\nNo field, type, or requirement changed, so the Postman collection and SDKs are byte-identical\napart from these strings."},"262":{"id":"/get-started/changelog-53","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#111--2026-07-14","content":"**Docs only**"},"263":{"id":"/get-started/changelog-54","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#response-schemas-verified-against-the-live-api","content":"No endpoint, request body, scope, or authentication behavior changed. Every documented response\nbody was replayed against the running API and corrected where it had drifted, so the schemas now\ndescribe what the API actually returns."},"264":{"id":"/get-started/changelog-55","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"These were removed or renamed to the field the API really sends:"},"265":{"id":"/get-started/changelog-56","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"Conversations: `assignee_id` and `contact_id` are really `assignable_id` / `assignable_type`, and\n`snooze_until` is really `is_snoozed`. The fields `is_read` and `is_trashed` do not exist."},"266":{"id":"/get-started/changelog-57","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"Thread events were documented as a flat message (`type`, `body`, `html_body`, `cc_emails`, ...).\nThe API returns `event_type`, `event` (the message, null on system events), `actor`, and `extra`."},"267":{"id":"/get-started/changelog-58","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"Inboxes: `channel`, `from_email`, `enabled`, `is_private`, and `created_at` are not returned."},"268":{"id":"/get-started/changelog-59","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"Organization on `GET /v1/me`: `name` and `subdomain` are really `company` and `slug`."},"269":{"id":"/get-started/changelog-60","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"Tags: `created_at` and `organization_id` are not returned."},"270":{"id":"/get-started/changelog-61","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"Reports: an agent has `first_name` / `last_name` / `name`, not `email` / `avatar_url`. Day buckets\nare `year` / `month` / `day`, not a single `date`."},"271":{"id":"/get-started/changelog-62","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--fields-the-docs-described-but-the-api-never-returns","content":"Listing knowledge-base articles documented a `{message}` stub. It returns a paginated\n`{data, links, meta}`."},"272":{"id":"/get-started/changelog-63","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--newly-documented","content":"Responses now document every field returned, including per-folder counts and agents/teams on an\ninbox; embedded `contact`, `last_message`, and `custom_field_values` on a conversation; the\n`author` on a saved reply; and downloadable attachments on a message."},"273":{"id":"/get-started/changelog-64","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--newly-documented","content":"`GET /v1/inboxes/{inbox_id}/tags` uses simple pagination: its `meta` has no `last_page` or `total`,\nand adds `current_page_url`."},"274":{"id":"/get-started/changelog-65","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--newly-documented","content":"Free-form objects—an inbox's satisfaction-ratings config, an organization's permission matrix, and\na conversation's custom-field values—are documented as such instead of invented shapes."},"275":{"id":"/get-started/changelog-66","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#110--2026-07-11","content":"**Server change**"},"276":{"id":"/get-started/changelog-67","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"Twenty-six operations that existed for the ThriveDesk web app rather than integrations are no\nlonger documented. The routes still exist and first-party clients are unaffected, but they are not\nsupported for integrations and may change without notice:"},"277":{"id":"/get-started/changelog-68","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"Session authentication: `POST /v1/auth/login` and `POST /v1/auth/logout`. Use a personal access\ntoken; integrations should never collect ThriveDesk passwords."},"278":{"id":"/get-started/changelog-69","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"Composer mechanics: cancel reply (undo send) and the saved-reply use counter."},"279":{"id":"/get-started/changelog-70","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"UI organization: custom-views CRUD, custom-field reorder, and saved-reply folder rename/delete."},"280":{"id":"/get-started/changelog-71","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"Redundant bulk twins: `POST /v1/settings/tags/update` and `/delete`; use `PUT`/`DELETE\n/v1/settings/tags/{tag_id}`."},"281":{"id":"/get-started/changelog-72","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"Irreversible deletion: conversation force-delete and batch force-delete."},"282":{"id":"/get-started/changelog-73","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"Admin plane: automation create/update/delete, where list and view remain, plus Knowledge Base\nmember/access management."},"283":{"id":"/get-started/changelog-74","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#removed--dropped-from-the-documented-surface","content":"Dashboard-only reports: recent ratings, agent-team conversations, and agent-team productivity."},"284":{"id":"/get-started/changelog-75","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--new-endpoints","content":"`GET /v1/settings/users` lists teammates and pending invitations;\n`GET /v1/settings/users/{user_id}` shows one teammate. Both require `users:read`, which previously\nhad no documented endpoint."},"285":{"id":"/get-started/changelog-76","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--new-endpoints","content":"`POST /v1/conversation/{conversation_id}/draft` creates or updates the caller's reply draft and\nreturns the `draft_id` consumed by reply and attachment upload. This closes the documented reply\nflow, which already referenced drafts without documenting how to create one."},"286":{"id":"/get-started/changelog-77","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#changed--tag-validation-is-now-enforced","content":"Tag create now enforces what the specification already documented: `name` is limited to 64\ncharacters and `color` must be a six-digit hex value (`#RRGGBB`). Tag merge enforces the same plus\na minimum of two source tags; bulk color update requires a hex `color`. Previously the server\naccepted any string."},"287":{"id":"/get-started/changelog-78","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--schema-corrections","content":"`ReplyBody` no longer documents `new_conversation`; the server never read it."},"288":{"id":"/get-started/changelog-79","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--schema-corrections","content":"The `User` schema now mirrors the API's user serializer: `avatar` rather than `avatar_url`, full\nname/contact fields, `presence`, preferences under `extra`, and real role values (`Account Owner`,\n`Administrator`, `User`)."},"289":{"id":"/get-started/changelog-80","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--schema-corrections","content":"Pagination link fields and avatar fields are typed as URIs instead of date-times, and pagination\nlinks are nullable at the edges."},"290":{"id":"/get-started/changelog-81","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#changed--tooling","content":"The Postman collection is now generated from the OpenAPI specification, with a folder per tag and\nschema-placeholder examples, instead of being maintained by hand."},"291":{"id":"/get-started/changelog-82","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#101--2026-07-08","content":"**Docs only**"},"292":{"id":"/get-started/changelog-83","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#accuracy-pass-against-the-api-implementation","content":"Every operation was re-verified against the API's route table, validators, and response serializers.\nSeveral documented shapes did not match the running API and were corrected to what the server\nactually accepts and returns."},"293":{"id":"/get-started/changelog-84","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--authentication","content":"The public API uses a personal access token granted the first-party `public` scope, which can call\nevery documented endpoint."},"294":{"id":"/get-started/changelog-85","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--authentication","content":"`POST /v1/auth/login` is documented as unauthenticated."},"295":{"id":"/get-started/changelog-86","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--authentication","content":"`POST /v1/search` requires a token; the authentication guide previously said otherwise."},"296":{"id":"/get-started/changelog-87","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--request-bodies","content":"Reply requires `status`. Message content comes from the authenticated user's draft, not the body."},"297":{"id":"/get-started/changelog-88","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--request-bodies","content":"Note uses `message` rather than `note`. Forward uses `body`, an array `to`, and required\n`message_id`. Snooze uses `snoozed_until` plus required `type`. Split requires `thread_event_id`,\n`direction`, `subject`, and `status`."},"298":{"id":"/get-started/changelog-89","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--request-bodies","content":"Tag attach/detach take `tag`. Conversation update takes `assign_to` / `tags`. Custom-field values\nare sent as a flat key-value map."},"299":{"id":"/get-started/changelog-90","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--request-bodies","content":"Batch update/delete take `conversations`; restore/force-delete take `conversation_ids`. The `hard`\nflag never existed."},"300":{"id":"/get-started/changelog-91","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--request-bodies","content":"Custom-field and custom-view bodies now mirror validators (`key`, `is_required`, structured\n`options`, a `filters` tree, and `display`)."},"301":{"id":"/get-started/changelog-92","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--request-bodies","content":"Creating a conversation requires `to`, `status`, `subject`, and `message`. Contact create persists\nonly `email`. Attachment upload takes an `attachments[]` multipart array."},"302":{"id":"/get-started/changelog-93","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--request-bodies","content":"Saved-reply folder rename/delete and `GET /v1/saved-replies` require `inbox_id`. Tag update requires\n`name`."},"303":{"id":"/get-started/changelog-94","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--responses-and-parameters","content":"Single resources are wrapped in `{\"data\": ...}`. List endpoints document their real collection\nshapes, whether paginated or plain arrays."},"304":{"id":"/get-started/changelog-95","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--responses-and-parameters","content":"Status enums are `Active` / `Pending` / `Closed`, priority is `High` / `Medium` / `Low`, and custom\nfield types are `text` / `textarea` / `dropdown` / `toggle` / `number`."},"305":{"id":"/get-started/changelog-96","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--responses-and-parameters","content":"Date-range reports require `start_date` and `end_date`. Previously undocumented query parameters,\nincluding contact search, tag search, per-page overrides, `event_id`, `agent_id`, `rating`, and\n`view`, are now listed."},"306":{"id":"/get-started/changelog-97","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--responses-and-parameters","content":"The global limit of 300 requests per minute per client IP is documented in\nPagination and rate limits."},"307":{"id":"/get-started/changelog-98","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#100--2026-07-07","content":"**Initial release**"},"308":{"id":"/get-started/changelog-99","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#initial-public-release","content":"First publication of the ThriveDesk Public API as an OpenAPI 3.1 specification. It covered the 99\nendpoints in the previous Postman collection, plus schema definitions, authentication scopes, the\nerror catalog, pagination contract, and rate-limit documentation."},"309":{"id":"/get-started/changelog-100","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--documentation","content":"Hand-authored OpenAPI 3.1 specification at `openapi/openapi.yaml`"},"310":{"id":"/get-started/changelog-101","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--documentation","content":"Bundled single-file specification at `openapi/bundled.yaml`"},"311":{"id":"/get-started/changelog-102","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--documentation","content":"Redoc reference renderer at `reference.html`"},"312":{"id":"/get-started/changelog-103","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--documentation","content":"Stoplight Elements interactive playground at `playground.html`"},"313":{"id":"/get-started/changelog-104","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#added--documentation","content":"Guides for quickstart, authentication and scopes, errors, pagination and rate limits, and changelog"},"314":{"id":"/get-started/changelog-105","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"The Postman collection remains in this repository at `api.postman_collection.json`. Seven commits in\nits history record fixes applied during the crosscheck pass:"},"315":{"id":"/get-started/changelog-106","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"`Fix api.conversation.merge request body` — the example body was invented and would have returned\n422\\."},"316":{"id":"/get-started/changelog-107","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"`Fix api.settings.tags.merge request body` — the same pattern."},"317":{"id":"/get-started/changelog-108","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"`Fill empty request-body templates with real schemas` — 12 endpoints had placeholder bodies."},"318":{"id":"/get-started/changelog-109","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"`Fix api.automations.store and api.automations.update` — the body used a nonexistent\n`conditions[]` field and the wrong active flag."},"319":{"id":"/get-started/changelog-110","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"`Replace fabricated \"string\" placeholders in report responses` — all seven `/v1/reports/*`\nendpoints."},"320":{"id":"/get-started/changelog-111","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"`Replace api.search response placeholder` — corrected shape."},"321":{"id":"/get-started/changelog-112","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"`Replace api.me response placeholders` — corrected shape."},"322":{"id":"/get-started/changelog-113","page_id":"/get-started/changelog","tags":[],"type":"text","url":"/get-started/changelog#fixed--crosscheck-against-the-postman-collection","content":"The Postman collection and OpenAPI specification are intended to remain in lockstep."},"323":{"id":"/get-started/errors","page_id":"/get-started/errors","type":"page","content":"Errors","breadcrumbs":["ThriveDesk Developer Docs","Get started"],"tags":[],"url":"/get-started/errors"},"324":{"id":"/get-started/errors-0","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors","content":"Error response envelopes, HTTP status behavior, validation failures, and machine-readable auth codes."},"325":{"id":"/get-started/errors-1","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#the-envelope","content":"The envelope"},"326":{"id":"/get-started/errors-2","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#status-code-catalog","content":"Status code catalog"},"327":{"id":"/get-started/errors-3","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#400-bad-request","content":"400 Bad Request"},"328":{"id":"/get-started/errors-4","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#401-unauthorized","content":"401 Unauthorized"},"329":{"id":"/get-started/errors-5","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#403-forbidden","content":"403 Forbidden"},"330":{"id":"/get-started/errors-6","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#404-not-found","content":"404 Not Found"},"331":{"id":"/get-started/errors-7","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#405-method-not-allowed","content":"405 Method Not Allowed"},"332":{"id":"/get-started/errors-8","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#409-conflict","content":"409 Conflict"},"333":{"id":"/get-started/errors-9","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#412-precondition-failed","content":"412 Precondition Failed"},"334":{"id":"/get-started/errors-10","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#422-unprocessable-entity","content":"422 Unprocessable Entity"},"335":{"id":"/get-started/errors-11","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#429-too-many-requests","content":"429 Too Many Requests"},"336":{"id":"/get-started/errors-12","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#500-server-error","content":"500 Server Error"},"337":{"id":"/get-started/errors-13","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#503-service-unavailable","content":"503 Service Unavailable"},"338":{"id":"/get-started/errors-14","page_id":"/get-started/errors","type":"heading","tags":[],"url":"/get-started/errors#error-codes-on-auth-endpoints","content":"Error codes on auth endpoints"},"339":{"id":"/get-started/errors-15","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors","content":"Every error response is JSON. The shape depends on which framework layer generated it, but every\nerror has at least a `message` field."},"340":{"id":"/get-started/errors-16","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#400-bad-request","content":"The body is malformed JSON, or the request includes a field that the endpoint does not recognize."},"341":{"id":"/get-started/errors-17","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#401-unauthorized","content":"The bearer token is missing, expired, or revoked. Refresh the token and retry."},"342":{"id":"/get-started/errors-18","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#403-forbidden","content":"The token is valid but does not include the scope required for this endpoint, or the authenticated\nuser does not have access to the requested resource."},"343":{"id":"/get-started/errors-19","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#404-not-found","content":"The resource does not exist, or it exists but belongs to a different organization. The API does not\ndistinguish between the two."},"344":{"id":"/get-started/errors-20","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#405-method-not-allowed","content":"The HTTP verb is not supported by this path. Check the API reference."},"345":{"id":"/get-started/errors-21","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#409-conflict","content":"A handful of endpoints, such as batch conversation updates, return 409 when the request makes sense\nbut the underlying state machine rejects it—for example, when a status is not reachable from the\ncurrent state."},"346":{"id":"/get-started/errors-22","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#412-precondition-failed","content":"Returned by `POST /v1/inboxes/{inbox_id}/batch/update` when no update field is provided."},"347":{"id":"/get-started/errors-23","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#422-unprocessable-entity","content":"The request body failed validation. The `errors` object is keyed by field name with an array of\nhuman-readable messages."},"348":{"id":"/get-started/errors-24","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#429-too-many-requests","content":"The rate limit was exceeded. See Pagination and rate limits for the rate-limit\ntiers and `Retry-After` semantics."},"349":{"id":"/get-started/errors-25","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#500-server-error","content":"An unexpected exception occurred. The API does not return a stack trace in production. The incident\nis logged server-side with a UUID; include the request ID when contacting support."},"350":{"id":"/get-started/errors-26","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#503-service-unavailable","content":"Returned by `POST /v1/auth/registration/register` when the signup pipeline is temporarily\nunavailable."},"351":{"id":"/get-started/errors-27","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"Several authentication endpoints return a machine-readable `error` code alongside the\nhuman-readable `message`:"},"352":{"id":"/get-started/errors-28","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"Code"},"353":{"id":"/get-started/errors-29","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"Where"},"354":{"id":"/get-started/errors-30","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"Meaning"},"355":{"id":"/get-started/errors-31","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`ERROR_EMAIL_INVALID`"},"356":{"id":"/get-started/errors-32","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`validate-email`, `register`"},"357":{"id":"/get-started/errors-33","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"Address is malformed or in a blocked domain."},"358":{"id":"/get-started/errors-34","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`ERROR_EMAIL_TAKEN`"},"359":{"id":"/get-started/errors-35","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`validate-email`, `register`"},"360":{"id":"/get-started/errors-36","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"A user already exists with this address."},"361":{"id":"/get-started/errors-37","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`ERROR_EMAIL_PENDING_APPROVAL`"},"362":{"id":"/get-started/errors-38","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`login`, `validate-email`, `register`"},"363":{"id":"/get-started/errors-39","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"The account is awaiting approval."},"364":{"id":"/get-started/errors-40","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`ERROR_EMAIL_FLAGGED`"},"365":{"id":"/get-started/errors-41","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`register`"},"366":{"id":"/get-started/errors-42","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"The address is on a block list."},"367":{"id":"/get-started/errors-43","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`ERROR_SLUG_TAKEN`"},"368":{"id":"/get-started/errors-44","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"`validate-subdomain`"},"369":{"id":"/get-started/errors-45","page_id":"/get-started/errors","tags":[],"type":"text","url":"/get-started/errors#error-codes-on-auth-endpoints","content":"The subdomain is already in use."},"370":{"id":"/get-started/idempotency","page_id":"/get-started/idempotency","type":"page","content":"Idempotency and safe retries","breadcrumbs":["ThriveDesk Developer Docs","Get started"],"tags":[],"url":"/get-started/idempotency"},"371":{"id":"/get-started/idempotency-0","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency","content":"Prevent duplicate conversations, replies, and other writes when a request must be retried."},"372":{"id":"/get-started/idempotency-1","page_id":"/get-started/idempotency","type":"heading","tags":[],"url":"/get-started/idempotency#prerequisites","content":"Prerequisites"},"373":{"id":"/get-started/idempotency-2","page_id":"/get-started/idempotency","type":"heading","tags":[],"url":"/get-started/idempotency#safe-retry-contract","content":"Safe retry contract"},"374":{"id":"/get-started/idempotency-3","page_id":"/get-started/idempotency","type":"heading","tags":[],"url":"/get-started/idempotency#errors","content":"Errors"},"375":{"id":"/get-started/idempotency-4","page_id":"/get-started/idempotency","type":"heading","tags":[],"url":"/get-started/idempotency#related","content":"Related"},"376":{"id":"/get-started/idempotency-5","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency","content":"ThriveDesk does **not currently honor an `Idempotency-Key` header**. A repeated POST can therefore\nperform the action twice. This is especially important for replies: an automatic retry can send the\nsame message to a customer more than once."},"377":{"id":"/get-started/idempotency-6","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#prerequisites","content":"A bearer token with access to the write operation."},"378":{"id":"/get-started/idempotency-7","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#prerequisites","content":"A durable identifier for the action in your own system, such as a queued-job or outbound-message ID."},"379":{"id":"/get-started/idempotency-8","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#safe-retry-contract","content":"Store one record per intended write before calling ThriveDesk. Treat your identifier as unique,\nrecord the request state, and allow only one worker to own it at a time."},"380":{"id":"/get-started/idempotency-9","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#safe-retry-contract","content":"If the connection fails after sending the request, the outcome is **unknown**. Do not immediately\nrepeat a customer-visible write. First reconcile by reading the conversation and checking whether\nthe expected reply or state change already exists."},"381":{"id":"/get-started/idempotency-10","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#safe-retry-contract","content":"You may send `Idempotency-Key` for your own logging, but the current API does not enforce it.\nYour integration must provide deduplication until server-side idempotency is documented."},"382":{"id":"/get-started/idempotency-11","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#errors","content":"`422` means the request was rejected and can be corrected before retrying."},"383":{"id":"/get-started/idempotency-12","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#errors","content":"`429` should be retried only after `Retry-After`."},"384":{"id":"/get-started/idempotency-13","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#errors","content":"`5xx`, connection resets, and timeouts can leave the outcome unknown."},"385":{"id":"/get-started/idempotency-14","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#related","content":"Pagination and rate limits"},"386":{"id":"/get-started/idempotency-15","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#related","content":"Errors"},"387":{"id":"/get-started/idempotency-16","page_id":"/get-started/idempotency","tags":[],"type":"text","url":"/get-started/idempotency#related","content":"Create tickets from your app"},"388":{"id":"/get-started","page_id":"/get-started","type":"page","content":"Get started","breadcrumbs":["ThriveDesk Developer Docs","Get started"],"tags":[],"url":"/get-started"},"389":{"id":"/get-started-0","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"REST API, Assistant SDK, webhook, SmartApp, integration guide, and machine-readable contracts."},"390":{"id":"/get-started-1","page_id":"/get-started","type":"heading","tags":[],"url":"/get-started#api-contract","content":"API contract"},"391":{"id":"/get-started-2","page_id":"/get-started","type":"heading","tags":[],"url":"/get-started#downloads","content":"Downloads"},"392":{"id":"/get-started-3","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"ThriveDesk exposes four developer integration surfaces: the REST API, the browser-based Assistant\nSDK, signed webhooks, and SmartApp data panels. Start with the surface that matches where your code\nruns and what it needs to accomplish."},"393":{"id":"/get-started-4","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"<Card title=\"Quickstart\" description=\"Make your first authenticated requests and send a reply.\" href=\"/get-started/quickstart\" />"},"394":{"id":"/get-started-5","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"<Card title=\"API reference\" description=\"Explore all 90 operations, schemas, examples, and the interactive playground.\" href=\"/api\" />"},"395":{"id":"/get-started-6","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"<Card title=\"Assistant SDK\" description=\"Install and control the customer-facing Assistant from JavaScript.\" href=\"/assistant/overview\" />"},"396":{"id":"/get-started-7","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"<Card title=\"Webhooks\" description=\"Receive signed conversation events and process them safely.\" href=\"/webhooks/overview\" />"},"397":{"id":"/get-started-8","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"<Card title=\"SmartApp\" description=\"Render authenticated customer data beside conversations.\" href=\"/smartapp/overview\" />"},"398":{"id":"/get-started-9","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"<Card title=\"Guides\" description=\"Build reliable ticketing, sync, search, portal, and import workflows.\" href=\"/guides/sync-conversations\" />"},"399":{"id":"/get-started-10","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"<Card title=\"Resources\" description=\"Use samples, collections, testing guidance, support, and AI indexes.\" href=\"/resources/code-samples\" />"},"400":{"id":"/get-started-11","page_id":"/get-started","tags":[],"type":"text","url":"/get-started","content":"<Card title=\"Authentication\" description=\"Create, store, rotate, and use bearer tokens.\" href=\"/get-started/authentication\" />"},"401":{"id":"/get-started-12","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#api-contract","content":"**Base URL:** `https://api.thrivedesk.com/v1`"},"402":{"id":"/get-started-13","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#api-contract","content":"**Authentication:** bearer access token"},"403":{"id":"/get-started-14","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#api-contract","content":"**Specification:** OpenAPI 3.1"},"404":{"id":"/get-started-15","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#api-contract","content":"**Current version:** 1.3.0"},"405":{"id":"/get-started-16","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#api-contract","content":"**Content type:** JSON, except binary attachment downloads"},"406":{"id":"/get-started-17","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#api-contract","content":"Deletes are not uniform. Some are recoverable, while others permanently destroy related records\nand stored files. Each delete operation describes its recovery behavior in the API reference."},"407":{"id":"/get-started-18","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#downloads","content":"Bundled OpenAPI specification"},"408":{"id":"/get-started-19","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#downloads","content":"Postman collection"},"409":{"id":"/get-started-20","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#downloads","content":"Generated SDK guide"},"410":{"id":"/get-started-21","page_id":"/get-started","tags":[],"type":"text","url":"/get-started#downloads","content":"AI and machine-readable documentation"},"411":{"id":"/get-started/pagination","page_id":"/get-started/pagination","type":"page","content":"Pagination and rate limits","breadcrumbs":["ThriveDesk Developer Docs","Get started"],"tags":[],"url":"/get-started/pagination"},"412":{"id":"/get-started/pagination-0","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination","content":"Pagination envelopes, supported list parameters, throttling tiers, and retry behavior."},"413":{"id":"/get-started/pagination-1","page_id":"/get-started/pagination","type":"heading","tags":[],"url":"/get-started/pagination#pagination","content":"Pagination"},"414":{"id":"/get-started/pagination-2","page_id":"/get-started/pagination","type":"heading","tags":[],"url":"/get-started/pagination#query-parameters","content":"Query parameters"},"415":{"id":"/get-started/pagination-3","page_id":"/get-started/pagination","type":"heading","tags":[],"url":"/get-started/pagination#rate-limits","content":"Rate limits"},"416":{"id":"/get-started/pagination-4","page_id":"/get-started/pagination","type":"heading","tags":[],"url":"/get-started/pagination#how-a-throttled-request-looks","content":"How a throttled request looks"},"417":{"id":"/get-started/pagination-5","page_id":"/get-started/pagination","type":"heading","tags":[],"url":"/get-started/pagination#configuring-limits","content":"Configuring limits"},"418":{"id":"/get-started/pagination-6","page_id":"/get-started/pagination","type":"heading","tags":[],"url":"/get-started/pagination#related","content":"Related"},"419":{"id":"/get-started/pagination-7","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#pagination","content":"Most list endpoints return a counting paginator: items in `data`, page URLs in `links`, and counts in\n`meta`."},"420":{"id":"/get-started/pagination-8","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#pagination","content":"Two endpoints use a different shape:"},"421":{"id":"/get-started/pagination-9","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#pagination","content":"`GET /v1/inboxes/{inbox_id}/tags` uses a simple paginator that does not count the full result set.\nIts `meta` omits `last_page` and `total`, and adds `current_page_url`. Follow `links.next` until it\nis null instead of counting pages."},"422":{"id":"/get-started/pagination-10","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#pagination","content":"`POST /v1/search` wraps the paginator in `{ success, data: { conversations: <paginator> } }`."},"423":{"id":"/get-started/pagination-11","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"Parameter"},"424":{"id":"/get-started/pagination-12","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"Default"},"425":{"id":"/get-started/pagination-13","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"Notes"},"426":{"id":"/get-started/pagination-14","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"`page`"},"427":{"id":"/get-started/pagination-15","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"1"},"428":{"id":"/get-started/pagination-16","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"1-indexed page number."},"429":{"id":"/get-started/pagination-17","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"`per-page`"},"430":{"id":"/get-started/pagination-18","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"20"},"431":{"id":"/get-started/pagination-19","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"Items per page. Maximum 100."},"432":{"id":"/get-started/pagination-20","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"`sort`"},"433":{"id":"/get-started/pagination-21","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"newest"},"434":{"id":"/get-started/pagination-22","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#query-parameters","content":"Where supported: `newest`, `oldest`, or `priority`."},"435":{"id":"/get-started/pagination-23","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"Every API request first passes a global limiter, and a few sensitive routes add a stricter limiter.\nAll limiters are keyed by client IP rather than access token, so a high-traffic single host can hit\nthe limit even when using multiple valid tokens."},"436":{"id":"/get-started/pagination-24","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"Limiter"},"437":{"id":"/get-started/pagination-25","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"Default"},"438":{"id":"/get-started/pagination-26","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"Applies to"},"439":{"id":"/get-started/pagination-27","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"`api.global`"},"440":{"id":"/get-started/pagination-28","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"300 requests / 1 minute"},"441":{"id":"/get-started/pagination-29","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"Every API endpoint"},"442":{"id":"/get-started/pagination-30","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"`api.register`"},"443":{"id":"/get-started/pagination-31","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"10 requests / 1 minute"},"444":{"id":"/get-started/pagination-32","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"`/v1/auth/registration/*`"},"445":{"id":"/get-started/pagination-33","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"`api.email_verification`"},"446":{"id":"/get-started/pagination-34","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"5 requests / 1 minute"},"447":{"id":"/get-started/pagination-35","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#rate-limits","content":"`/v1/auth/verification/*`"},"448":{"id":"/get-started/pagination-36","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#how-a-throttled-request-looks","content":"Back off using the `Retry-After` header, do not hammer the endpoint, and consider queueing requests\nclient-side when you would otherwise approach the limit."},"449":{"id":"/get-started/pagination-37","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#configuring-limits","content":"Each limiter reads its `max_attempts` and `decay_minutes` from environment variables, defaulting to\nthe values above:"},"450":{"id":"/get-started/pagination-38","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#related","content":"Idempotency and safe retries"},"451":{"id":"/get-started/pagination-39","page_id":"/get-started/pagination","tags":[],"type":"text","url":"/get-started/pagination#related","content":"Errors"},"452":{"id":"/get-started/quickstart","page_id":"/get-started/quickstart","type":"page","content":"Quickstart","breadcrumbs":["ThriveDesk Developer Docs","Get started"],"tags":[],"url":"/get-started/quickstart"},"453":{"id":"/get-started/quickstart-0","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart","content":"Create an access token, inspect your account, retrieve conversations, and send a reply."},"454":{"id":"/get-started/quickstart-1","page_id":"/get-started/quickstart","type":"heading","tags":[],"url":"/get-started/quickstart#1-create-an-api-key","content":"1\\. Create an API key"},"455":{"id":"/get-started/quickstart-2","page_id":"/get-started/quickstart","type":"heading","tags":[],"url":"/get-started/quickstart#2-confirm-who-you-are","content":"2\\. Confirm who you are"},"456":{"id":"/get-started/quickstart-3","page_id":"/get-started/quickstart","type":"heading","tags":[],"url":"/get-started/quickstart#3-list-your-open-conversations","content":"3\\. List your open conversations"},"457":{"id":"/get-started/quickstart-4","page_id":"/get-started/quickstart","type":"heading","tags":[],"url":"/get-started/quickstart#4-read-a-conversations-thread","content":"4\\. Read a conversation's thread"},"458":{"id":"/get-started/quickstart-5","page_id":"/get-started/quickstart","type":"heading","tags":[],"url":"/get-started/quickstart#5-draft-a-reply","content":"5\\. Draft a reply"},"459":{"id":"/get-started/quickstart-6","page_id":"/get-started/quickstart","type":"heading","tags":[],"url":"/get-started/quickstart#6-send-it","content":"6\\. Send it"},"460":{"id":"/get-started/quickstart-7","page_id":"/get-started/quickstart","type":"heading","tags":[],"url":"/get-started/quickstart#what-to-read-next","content":"What to read next"},"461":{"id":"/get-started/quickstart-8","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart","content":"This guide walks through a complete session with the ThriveDesk Public API: create an access token,\nfetch the current user, list your open conversations, then draft and send a reply. The examples use\ncurl so they run from any shell."},"462":{"id":"/get-started/quickstart-9","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#1-create-an-api-key","content":"In the ThriveDesk app, open **Settings → Integrations → API Keys** and create a new key. Give it a\nname, copy the plaintext key when it is shown, and store it in a secrets manager. It will not be\ndisplayed again."},"463":{"id":"/get-started/quickstart-10","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#1-create-an-api-key","content":"Treat the key as a secret. Keys expire one year after creation; rotate them by revoking the old key\nfrom the same screen and issuing a new one. They are the only publicly documented authentication\nmethod at this time, so integrations must never collect ThriveDesk passwords on a user's behalf."},"464":{"id":"/get-started/quickstart-11","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#2-confirm-who-you-are","content":"Call `GET /v1/me` with the bearer token. The response includes the organization, current user,\naccessible inbox IDs, and unread badge count."},"465":{"id":"/get-started/quickstart-12","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#3-list-your-open-conversations","content":"`GET /v1/conversations/mine` returns up to five of the conversations most recently assigned to the\ncurrent user, without pagination. For a full, paginated list use `GET /v1/inboxes/{inbox_id}`. See\nPagination and rate limits."},"466":{"id":"/get-started/quickstart-13","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#4-read-a-conversations-thread","content":"`GET /v1/conversation/{conversation_id}` returns the conversation metadata plus its thread events.\nEvents include incoming messages, outgoing replies, notes, drafts, scheduled replies, and system\nevents."},"467":{"id":"/get-started/quickstart-14","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#5-draft-a-reply","content":"`POST /v1/conversation/{conversation_id}/draft` creates or updates the authenticated user's reply\ndraft. There is one draft per user per conversation; posting again overwrites it."},"468":{"id":"/get-started/quickstart-15","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#6-send-it","content":"`POST /v1/conversation/{conversation_id}/reply` dispatches your current draft. Without a draft, the\nrequest fails with 404. The body controls what happens to the conversation after sending;\n`status` is required."},"469":{"id":"/get-started/quickstart-16","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#what-to-read-next","content":"Authentication and scopes — bearer tokens and how to obtain one"},"470":{"id":"/get-started/quickstart-17","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#what-to-read-next","content":"Errors — what every error response looks like"},"471":{"id":"/get-started/quickstart-18","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#what-to-read-next","content":"Pagination and rate limits — including the global 300 requests/minute limit"},"472":{"id":"/get-started/quickstart-19","page_id":"/get-started/quickstart","tags":[],"type":"text","url":"/get-started/quickstart#what-to-read-next","content":"API reference — every operation with an interactive request playground"},"473":{"id":"/get-started/versioning","page_id":"/get-started/versioning","type":"page","content":"Versioning and deprecation","breadcrumbs":["ThriveDesk Developer Docs","Get started"],"tags":[],"url":"/get-started/versioning"},"474":{"id":"/get-started/versioning-0","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning","content":"Understand the API version, compatibility promises, deprecation notices, and upgrade workflow."},"475":{"id":"/get-started/versioning-1","page_id":"/get-started/versioning","type":"heading","tags":[],"url":"/get-started/versioning#compatibility-policy","content":"Compatibility policy"},"476":{"id":"/get-started/versioning-2","page_id":"/get-started/versioning","type":"heading","tags":[],"url":"/get-started/versioning#deprecation-process","content":"Deprecation process"},"477":{"id":"/get-started/versioning-3","page_id":"/get-started/versioning","type":"heading","tags":[],"url":"/get-started/versioning#consumer-guidance","content":"Consumer guidance"},"478":{"id":"/get-started/versioning-4","page_id":"/get-started/versioning","type":"heading","tags":[],"url":"/get-started/versioning#related","content":"Related"},"479":{"id":"/get-started/versioning-5","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning","content":"The REST API uses the stable `/v1` base path. The OpenAPI document also carries a documentation\nrelease version—currently `1.3.0`—so integrators can identify changes to the published contract."},"480":{"id":"/get-started/versioning-6","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#compatibility-policy","content":"Within `/v1`, ThriveDesk aims to make additive changes without breaking existing integrations.\nExamples include new optional request fields, new response fields, new endpoints, and new enum\nvalues where consumers are expected to tolerate unknown values."},"481":{"id":"/get-started/versioning-7","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#compatibility-policy","content":"A change is breaking when an existing valid request stops working or a documented response field\nis removed or changes type. Breaking REST changes require a new major URL version or an explicitly\nannounced migration path."},"482":{"id":"/get-started/versioning-8","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#deprecation-process","content":"When a supported operation or field is scheduled for removal:"},"483":{"id":"/get-started/versioning-9","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#deprecation-process","content":"The affected reference page and changelog identify the replacement."},"484":{"id":"/get-started/versioning-10","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#deprecation-process","content":"A removal date and migration window are published before enforcement."},"485":{"id":"/get-started/versioning-11","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#deprecation-process","content":"The old contract remains available during that window unless an urgent security issue prevents it."},"486":{"id":"/get-started/versioning-12","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#deprecation-process","content":"No operation is currently marked deprecated in the public OpenAPI specification."},"487":{"id":"/get-started/versioning-13","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#consumer-guidance","content":"Ignore response fields you do not recognize."},"488":{"id":"/get-started/versioning-14","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#consumer-guidance","content":"Handle unknown enum values defensively."},"489":{"id":"/get-started/versioning-15","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#consumer-guidance","content":"Pin generated clients to a known version and review the changelog before regenerating."},"490":{"id":"/get-started/versioning-16","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#consumer-guidance","content":"Validate against the bundled OpenAPI specification in CI."},"491":{"id":"/get-started/versioning-17","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#related","content":"Changelog"},"492":{"id":"/get-started/versioning-18","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#related","content":"SDKs"},"493":{"id":"/get-started/versioning-19","page_id":"/get-started/versioning","tags":[],"type":"text","url":"/get-started/versioning#related","content":"OpenAPI reference"},"494":{"id":"/guides/bulk-import","page_id":"/guides/bulk-import","type":"page","content":"Bulk import and backfill","breadcrumbs":["ThriveDesk Developer Docs","Guides"],"tags":[],"url":"/guides/bulk-import"},"495":{"id":"/guides/bulk-import-0","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import","content":"Import contacts or conversations safely within API limits and without duplicate writes."},"496":{"id":"/guides/bulk-import-1","page_id":"/guides/bulk-import","type":"heading","tags":[],"url":"/guides/bulk-import#import-loop","content":"Import loop"},"497":{"id":"/guides/bulk-import-2","page_id":"/guides/bulk-import","type":"heading","tags":[],"url":"/guides/bulk-import#errors","content":"Errors"},"498":{"id":"/guides/bulk-import-3","page_id":"/guides/bulk-import","type":"heading","tags":[],"url":"/guides/bulk-import#related","content":"Related"},"499":{"id":"/guides/bulk-import-4","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import","content":"The public API does not provide a general asynchronous import endpoint. Build imports as resumable\njobs over the normal contact and conversation operations."},"500":{"id":"/guides/bulk-import-5","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#import-loop","content":"Normalize and validate input before enqueueing it."},"501":{"id":"/guides/bulk-import-6","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#import-loop","content":"Assign every source row a stable external ID in your database."},"502":{"id":"/guides/bulk-import-7","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#import-loop","content":"Search or look up the corresponding ThriveDesk record."},"503":{"id":"/guides/bulk-import-8","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#import-loop","content":"Create or update only when necessary."},"504":{"id":"/guides/bulk-import-9","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#import-loop","content":"Persist the ThriveDesk ID and result before acknowledging the job."},"505":{"id":"/guides/bulk-import-10","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#import-loop","content":"Back off on `429` using `Retry-After`."},"506":{"id":"/guides/bulk-import-11","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#import-loop","content":"Keep concurrency below the global 300-requests-per-minute IP limit and reduce it further when other\nproduction traffic shares the same egress IP."},"507":{"id":"/guides/bulk-import-12","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#errors","content":"Write validation failures to a dead-letter report with the source row, status code, and field errors.\nDo not retry `422` unchanged. Reconcile timeouts before repeating POST requests."},"508":{"id":"/guides/bulk-import-13","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#related","content":"Contacts reference"},"509":{"id":"/guides/bulk-import-14","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#related","content":"Idempotency"},"510":{"id":"/guides/bulk-import-15","page_id":"/guides/bulk-import","tags":[],"type":"text","url":"/guides/bulk-import#related","content":"Rate limits"},"511":{"id":"/guides/create-tickets","page_id":"/guides/create-tickets","type":"page","content":"Create tickets from your app","breadcrumbs":["ThriveDesk Developer Docs","Guides"],"tags":[],"url":"/guides/create-tickets"},"512":{"id":"/guides/create-tickets-0","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets","content":"Start a ThriveDesk conversation from a server-side application without exposing an API token."},"513":{"id":"/guides/create-tickets-1","page_id":"/guides/create-tickets","type":"heading","tags":[],"url":"/guides/create-tickets#request","content":"Request"},"514":{"id":"/guides/create-tickets-2","page_id":"/guides/create-tickets","type":"heading","tags":[],"url":"/guides/create-tickets#errors","content":"Errors"},"515":{"id":"/guides/create-tickets-3","page_id":"/guides/create-tickets","type":"heading","tags":[],"url":"/guides/create-tickets#related","content":"Related"},"516":{"id":"/guides/create-tickets-4","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets","content":"Create a conversation under the inbox that should own the ticket. Keep the bearer token on your\nserver and deduplicate submissions before calling ThriveDesk."},"517":{"id":"/guides/create-tickets-5","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets#request","content":"Validate the email and message in your application, escape untrusted HTML, and store your own\nsubmission ID before sending."},"518":{"id":"/guides/create-tickets-6","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets#errors","content":"`401`/`403`: token or workspace access is invalid."},"519":{"id":"/guides/create-tickets-7","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets#errors","content":"`404`: the inbox does not exist or is unavailable to the token."},"520":{"id":"/guides/create-tickets-8","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets#errors","content":"`422`: inspect `errors` and correct the submitted fields."},"521":{"id":"/guides/create-tickets-9","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets#errors","content":"Timeout or `5xx`: reconcile before retrying because the conversation may already exist."},"522":{"id":"/guides/create-tickets-10","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets#related","content":"Idempotency and safe retries"},"523":{"id":"/guides/create-tickets-11","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets#related","content":"Create-conversation reference"},"524":{"id":"/guides/create-tickets-12","page_id":"/guides/create-tickets","tags":[],"type":"text","url":"/guides/create-tickets#related","content":"Errors"},"525":{"id":"/guides/customer-portal","page_id":"/guides/customer-portal","type":"page","content":"Build a customer portal","breadcrumbs":["ThriveDesk Developer Docs","Guides"],"tags":[],"url":"/guides/customer-portal"},"526":{"id":"/guides/customer-portal-0","page_id":"/guides/customer-portal","tags":[],"type":"text","url":"/guides/customer-portal","content":"Expose a narrow server-side support experience without leaking ThriveDesk credentials."},"527":{"id":"/guides/customer-portal-1","page_id":"/guides/customer-portal","type":"heading","tags":[],"url":"/guides/customer-portal#recommended-architecture","content":"Recommended architecture"},"528":{"id":"/guides/customer-portal-2","page_id":"/guides/customer-portal","type":"heading","tags":[],"url":"/guides/customer-portal#errors","content":"Errors"},"529":{"id":"/guides/customer-portal-3","page_id":"/guides/customer-portal","type":"heading","tags":[],"url":"/guides/customer-portal#related","content":"Related"},"530":{"id":"/guides/customer-portal-4","page_id":"/guides/customer-portal","tags":[],"type":"text","url":"/guides/customer-portal","content":"A customer portal should call your backend, which authenticates the customer and then calls\nThriveDesk. Never put a ThriveDesk bearer token in browser or mobile application code."},"531":{"id":"/guides/customer-portal-5","page_id":"/guides/customer-portal","tags":[],"type":"text","url":"/guides/customer-portal#recommended-architecture","content":"Map the signed-in application's customer ID to a ThriveDesk contact ID. Before returning any\nconversation, verify it belongs to that contact. Return only fields the portal needs."},"532":{"id":"/guides/customer-portal-6","page_id":"/guides/customer-portal","tags":[],"type":"text","url":"/guides/customer-portal#recommended-architecture","content":"Use the contact conversation endpoint for lists and fetch a conversation only after authorization.\nProxy attachment downloads through the same authorization boundary."},"533":{"id":"/guides/customer-portal-7","page_id":"/guides/customer-portal","tags":[],"type":"text","url":"/guides/customer-portal#errors","content":"Translate upstream `401`/`403` into a generic portal error, return `404` rather than revealing another\ncustomer's record, and rate-limit both the customer session and your ThriveDesk client."},"534":{"id":"/guides/customer-portal-8","page_id":"/guides/customer-portal","tags":[],"type":"text","url":"/guides/customer-portal#related","content":"Authentication"},"535":{"id":"/guides/customer-portal-9","page_id":"/guides/customer-portal","tags":[],"type":"text","url":"/guides/customer-portal#related","content":"Contacts reference"},"536":{"id":"/guides/customer-portal-10","page_id":"/guides/customer-portal","tags":[],"type":"text","url":"/guides/customer-portal#related","content":"Create tickets"},"537":{"id":"/guides/search-filter","page_id":"/guides/search-filter","type":"page","content":"Search and filter conversations","breadcrumbs":["ThriveDesk Developer Docs","Guides"],"tags":[],"url":"/guides/search-filter"},"538":{"id":"/guides/search-filter-0","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Choose between inbox filters, contact history, current-user lists, and global search."},"539":{"id":"/guides/search-filter-1","page_id":"/guides/search-filter","type":"heading","tags":[],"url":"/guides/search-filter#global-search","content":"Global search"},"540":{"id":"/guides/search-filter-2","page_id":"/guides/search-filter","type":"heading","tags":[],"url":"/guides/search-filter#related","content":"Related"},"541":{"id":"/guides/search-filter-3","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Use the narrowest operation for the question you are answering."},"542":{"id":"/guides/search-filter-4","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Need"},"543":{"id":"/guides/search-filter-5","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Operation"},"544":{"id":"/guides/search-filter-6","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Conversations in one inbox"},"545":{"id":"/guides/search-filter-7","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"`GET /inboxes/{inbox_id}`"},"546":{"id":"/guides/search-filter-8","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Structured inbox filters"},"547":{"id":"/guides/search-filter-9","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"`POST /inboxes/{inbox_id}`"},"548":{"id":"/guides/search-filter-10","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Conversations for one contact"},"549":{"id":"/guides/search-filter-11","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"`GET /contacts/{contact_id}/conversations`"},"550":{"id":"/guides/search-filter-12","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Five recent conversations assigned to the token user"},"551":{"id":"/guides/search-filter-13","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"`GET /conversations/mine`"},"552":{"id":"/guides/search-filter-14","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"Workspace search by several fields"},"553":{"id":"/guides/search-filter-15","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter","content":"`POST /search`"},"554":{"id":"/guides/search-filter-16","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter#global-search","content":"Search wraps its paginator inside `data.conversations`. Do not parse it as the standard top-level\ncollection envelope."},"555":{"id":"/guides/search-filter-17","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter#related","content":"Search reference"},"556":{"id":"/guides/search-filter-18","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter#related","content":"Pagination"},"557":{"id":"/guides/search-filter-19","page_id":"/guides/search-filter","tags":[],"type":"text","url":"/guides/search-filter#related","content":"Sync conversations"},"558":{"id":"/guides/sync-conversations","page_id":"/guides/sync-conversations","type":"page","content":"Sync conversations to your system","breadcrumbs":["ThriveDesk Developer Docs","Guides"],"tags":[],"url":"/guides/sync-conversations"},"559":{"id":"/guides/sync-conversations-0","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations","content":"Combine signed webhooks with REST reconciliation to maintain a reliable local conversation view."},"560":{"id":"/guides/sync-conversations-1","page_id":"/guides/sync-conversations","type":"heading","tags":[],"url":"/guides/sync-conversations#prerequisites","content":"Prerequisites"},"561":{"id":"/guides/sync-conversations-2","page_id":"/guides/sync-conversations","type":"heading","tags":[],"url":"/guides/sync-conversations#initial-sync","content":"Initial sync"},"562":{"id":"/guides/sync-conversations-3","page_id":"/guides/sync-conversations","type":"heading","tags":[],"url":"/guides/sync-conversations#incremental-sync","content":"Incremental sync"},"563":{"id":"/guides/sync-conversations-4","page_id":"/guides/sync-conversations","type":"heading","tags":[],"url":"/guides/sync-conversations#errors","content":"Errors"},"564":{"id":"/guides/sync-conversations-5","page_id":"/guides/sync-conversations","type":"heading","tags":[],"url":"/guides/sync-conversations#related","content":"Related"},"565":{"id":"/guides/sync-conversations-6","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations","content":"Use webhooks for low-latency notifications and the REST API for authoritative state. A webhook-only\nsync can drift when a delivery is discarded; polling alone adds delay and load."},"566":{"id":"/guides/sync-conversations-7","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#prerequisites","content":"A server-side bearer token."},"567":{"id":"/guides/sync-conversations-8","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#prerequisites","content":"A signed webhook receiver."},"568":{"id":"/guides/sync-conversations-9","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#prerequisites","content":"Durable storage for conversation IDs and sync cursors."},"569":{"id":"/guides/sync-conversations-10","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#initial-sync","content":"List each inbox and walk its paginated conversations, following `links.next` until it is `null`.\nStore the stable conversation `id`, not only the human-facing `ticket_id`."},"570":{"id":"/guides/sync-conversations-11","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#incremental-sync","content":"Subscribe to conversation webhook events. Verify each signature, deduplicate it, enqueue it, then\nfetch the affected conversation by `data.id` before updating your database."},"571":{"id":"/guides/sync-conversations-12","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#incremental-sync","content":"Run a periodic reconciliation pass to recover from delayed or discarded webhook deliveries."},"572":{"id":"/guides/sync-conversations-13","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#errors","content":"Honor `Retry-After` on `429`, quarantine schema failures for inspection, and treat a webhook fetch\n`404` as a possible deletion rather than immediately recreating the record."},"573":{"id":"/guides/sync-conversations-14","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#related","content":"Webhook events"},"574":{"id":"/guides/sync-conversations-15","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#related","content":"Webhook retries"},"575":{"id":"/guides/sync-conversations-16","page_id":"/guides/sync-conversations","tags":[],"type":"text","url":"/guides/sync-conversations#related","content":"Pagination"},"576":{"id":"/resources/ai","page_id":"/resources/ai","type":"page","content":"AI and machine-readable documentation","breadcrumbs":["ThriveDesk Developer Docs","Resources"],"tags":[],"url":"/resources/ai"},"577":{"id":"/resources/ai-0","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Discover the developer and help-center indexes intended for AI agents and retrieval systems."},"578":{"id":"/resources/ai-1","page_id":"/resources/ai","type":"heading","tags":[],"url":"/resources/ai#related","content":"Related"},"579":{"id":"/resources/ai-2","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Use the smallest artifact that answers the task:"},"580":{"id":"/resources/ai-3","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Artifact"},"581":{"id":"/resources/ai-4","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Purpose"},"582":{"id":"/resources/ai-5","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"`/llms.txt`"},"583":{"id":"/resources/ai-6","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Compact page index with absolute URLs."},"584":{"id":"/resources/ai-7","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"`/llms-full.txt`"},"585":{"id":"/resources/ai-8","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Concatenated guide and API-reference text."},"586":{"id":"/resources/ai-9","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"`/openapi/bundled.yaml`"},"587":{"id":"/resources/ai-10","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Machine-readable REST contract."},"588":{"id":"/resources/ai-11","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"`/api/search`"},"589":{"id":"/resources/ai-12","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Static full-text search index used by the site."},"590":{"id":"/resources/ai-13","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Help-center `llms.txt`"},"591":{"id":"/resources/ai-14","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Merchant and product-configuration documentation."},"592":{"id":"/resources/ai-15","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai","content":"Use the help center for UI tasks such as installing an Assistant or configuring a webhook, then use\nthis site for the executable contract. Stable headings and per-page Markdown routes allow agents to\ncite a specific section without ingesting the full corpus."},"593":{"id":"/resources/ai-16","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai#related","content":"Developer documentation home"},"594":{"id":"/resources/ai-17","page_id":"/resources/ai","tags":[],"type":"text","url":"/resources/ai#related","content":"OpenAPI reference"},"595":{"id":"/resources/code-samples","page_id":"/resources/code-samples","type":"page","content":"Code samples","breadcrumbs":["ThriveDesk Developer Docs","Resources"],"tags":[],"url":"/resources/code-samples"},"596":{"id":"/resources/code-samples-0","page_id":"/resources/code-samples","tags":[],"type":"text","url":"/resources/code-samples","content":"Make the same authenticated API request with cURL, JavaScript, PHP, and Python."},"597":{"id":"/resources/code-samples-1","page_id":"/resources/code-samples","type":"heading","tags":[],"url":"/resources/code-samples#curl","content":"cURL"},"598":{"id":"/resources/code-samples-2","page_id":"/resources/code-samples","type":"heading","tags":[],"url":"/resources/code-samples#javascript","content":"JavaScript"},"599":{"id":"/resources/code-samples-3","page_id":"/resources/code-samples","type":"heading","tags":[],"url":"/resources/code-samples#php","content":"PHP"},"600":{"id":"/resources/code-samples-4","page_id":"/resources/code-samples","type":"heading","tags":[],"url":"/resources/code-samples#python","content":"Python"},"601":{"id":"/resources/code-samples-5","page_id":"/resources/code-samples","type":"heading","tags":[],"url":"/resources/code-samples#related","content":"Related"},"602":{"id":"/resources/code-samples-6","page_id":"/resources/code-samples","tags":[],"type":"text","url":"/resources/code-samples","content":"All REST requests use `https://api.thrivedesk.com/v1` and a server-side bearer token. These examples\nfetch the current user so you can verify a token without changing data."},"603":{"id":"/resources/code-samples-7","page_id":"/resources/code-samples","tags":[],"type":"text","url":"/resources/code-samples#related","content":"Quickstart"},"604":{"id":"/resources/code-samples-8","page_id":"/resources/code-samples","tags":[],"type":"text","url":"/resources/code-samples#related","content":"Generated SDKs"},"605":{"id":"/resources/code-samples-9","page_id":"/resources/code-samples","tags":[],"type":"text","url":"/resources/code-samples#related","content":"API reference"},"606":{"id":"/resources/collections","page_id":"/resources/collections","type":"page","content":"Postman and Insomnia","breadcrumbs":["ThriveDesk Developer Docs","Resources"],"tags":[],"url":"/resources/collections"},"607":{"id":"/resources/collections-0","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections","content":"Import the generated collection or OpenAPI document into your preferred API client."},"608":{"id":"/resources/collections-1","page_id":"/resources/collections","type":"heading","tags":[],"url":"/resources/collections#postman","content":"Postman"},"609":{"id":"/resources/collections-2","page_id":"/resources/collections","type":"heading","tags":[],"url":"/resources/collections#insomnia","content":"Insomnia"},"610":{"id":"/resources/collections-3","page_id":"/resources/collections","type":"heading","tags":[],"url":"/resources/collections#related","content":"Related"},"611":{"id":"/resources/collections-4","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections","content":"The Postman collection and bundled OpenAPI document are generated from the same 90-operation source\nused by this reference."},"612":{"id":"/resources/collections-5","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections","content":"<Card title=\"Download Postman collection\" description=\"Postman Collection v2.1 with all public operations.\" href=\"/api.postman_collection.json\" />"},"613":{"id":"/resources/collections-6","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections","content":"<Card title=\"Download OpenAPI\" description=\"Bundled OpenAPI 3.1 document for Postman, Insomnia, and generators.\" href=\"/openapi/bundled.yaml\" />"},"614":{"id":"/resources/collections-7","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections#postman","content":"Import `/api.postman_collection.json`, create an environment variable named `TOKEN`, and set its\ncurrent value to your API key. Keep the token out of exported or shared environments."},"615":{"id":"/resources/collections-8","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections#insomnia","content":"Import `/openapi/bundled.yaml` as an OpenAPI document. Configure bearer authentication in a private\nenvironment and select `https://api.thrivedesk.com/v1` as the server."},"616":{"id":"/resources/collections-9","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections#insomnia","content":"The collection is regenerated rather than hand-edited. If an operation appears wrong, fix the\nOpenAPI source and rebuild the collection."},"617":{"id":"/resources/collections-10","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections#related","content":"Authentication"},"618":{"id":"/resources/collections-11","page_id":"/resources/collections","tags":[],"type":"text","url":"/resources/collections#related","content":"API reference"},"619":{"id":"/resources/sandbox","page_id":"/resources/sandbox","type":"page","content":"Sandbox and testing","breadcrumbs":["ThriveDesk Developer Docs","Resources"],"tags":[],"url":"/resources/sandbox"},"620":{"id":"/resources/sandbox-0","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox","content":"Test integrations safely when the public API has no documented sandbox mode."},"621":{"id":"/resources/sandbox-1","page_id":"/resources/sandbox","type":"heading","tags":[],"url":"/resources/sandbox#safe-test-setup","content":"Safe test setup"},"622":{"id":"/resources/sandbox-2","page_id":"/resources/sandbox","type":"heading","tags":[],"url":"/resources/sandbox#related","content":"Related"},"623":{"id":"/resources/sandbox-3","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox","content":"The public REST API and Assistant documentation do not currently define a sandbox, test-mode flag,\nor separate test base URL. Requests made with a normal token affect its real workspace."},"624":{"id":"/resources/sandbox-4","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#safe-test-setup","content":"Use a dedicated workspace or, when that is not available, a dedicated inbox and test contacts."},"625":{"id":"/resources/sandbox-5","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#safe-test-setup","content":"Prefix subjects and tags with an unmistakable marker such as `[integration-test]`."},"626":{"id":"/resources/sandbox-6","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#safe-test-setup","content":"Never use real customer email addresses in fixtures."},"627":{"id":"/resources/sandbox-7","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#safe-test-setup","content":"Avoid delete operations unless the test explicitly verifies recovery behavior."},"628":{"id":"/resources/sandbox-8","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#safe-test-setup","content":"Clean up through documented operations and preserve failed fixtures for investigation."},"629":{"id":"/resources/sandbox-9","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#safe-test-setup","content":"Mock ThriveDesk in unit tests and reserve live requests for a small integration suite."},"630":{"id":"/resources/sandbox-10","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#safe-test-setup","content":"Requests sent from the API reference target `https://api.thrivedesk.com/v1`. Review write and\ndelete operations carefully before pressing Send."},"631":{"id":"/resources/sandbox-11","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#related","content":"API reference"},"632":{"id":"/resources/sandbox-12","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#related","content":"Idempotency"},"633":{"id":"/resources/sandbox-13","page_id":"/resources/sandbox","tags":[],"type":"text","url":"/resources/sandbox#related","content":"SmartApp testing"},"634":{"id":"/resources/sdks","page_id":"/resources/sdks","type":"page","content":"SDKs","breadcrumbs":["ThriveDesk Developer Docs","Resources"],"tags":[],"url":"/resources/sdks"},"635":{"id":"/resources/sdks-0","page_id":"/resources/sdks","tags":[],"type":"text","url":"/resources/sdks","content":"Use and regenerate the TypeScript, Python, PHP, and Go clients generated from the OpenAPI specification."},"636":{"id":"/resources/sdks-1","page_id":"/resources/sdks","type":"heading","tags":[],"url":"/resources/sdks#typescript-and-javascript","content":"TypeScript and JavaScript"},"637":{"id":"/resources/sdks-2","page_id":"/resources/sdks","type":"heading","tags":[],"url":"/resources/sdks#python","content":"Python"},"638":{"id":"/resources/sdks-3","page_id":"/resources/sdks","type":"heading","tags":[],"url":"/resources/sdks#php","content":"PHP"},"639":{"id":"/resources/sdks-4","page_id":"/resources/sdks","type":"heading","tags":[],"url":"/resources/sdks#go","content":"Go"},"640":{"id":"/resources/sdks-5","page_id":"/resources/sdks","type":"heading","tags":[],"url":"/resources/sdks#regenerating-the-sdks","content":"Regenerating the SDKs"},"641":{"id":"/resources/sdks-6","page_id":"/resources/sdks","tags":[],"type":"text","url":"/resources/sdks","content":"Four first-party SDKs are generated from this OpenAPI specification and committed under `sdk/` at the\nroot of this repository. Each is a thin HTTP wrapper; applications bring their own retry, caching,\nand concurrency primitives."},"642":{"id":"/resources/sdks-7","page_id":"/resources/sdks","tags":[],"type":"text","url":"/resources/sdks#typescript-and-javascript","content":"Fetch-based with no runtime dependencies. It works in Node.js 18+ and modern browsers."},"643":{"id":"/resources/sdks-8","page_id":"/resources/sdks","tags":[],"type":"text","url":"/resources/sdks#python","content":"Uses `urllib3` and requires Python 3.9+."},"644":{"id":"/resources/sdks-9","page_id":"/resources/sdks","tags":[],"type":"text","url":"/resources/sdks#php","content":"Uses Guzzle 7, requires PHP 8.1+, and ships with a replaceable PSR-18 client."},"645":{"id":"/resources/sdks-10","page_id":"/resources/sdks","tags":[],"type":"text","url":"/resources/sdks#go","content":"Uses `net/http` directly and requires Go 1.20+."},"646":{"id":"/resources/sdks-11","page_id":"/resources/sdks","tags":[],"type":"text","url":"/resources/sdks#regenerating-the-sdks","content":"The SDKs are generated by OpenAPI Generator from\n`openapi/bundled.yaml`. Use the exact commands in the repository README, including the load-bearing package-name and module-path options."},"647":{"id":"/resources/sdks-12","page_id":"/resources/sdks","tags":[],"type":"text","url":"/resources/sdks#regenerating-the-sdks","content":"Generated code is committed to the repository. SDKs are regenerated whenever the specification\nchanges, and the Changelog records each release."},"648":{"id":"/resources/support","page_id":"/resources/support","type":"page","content":"Support and contact","breadcrumbs":["ThriveDesk Developer Docs","Resources"],"tags":[],"url":"/resources/support"},"649":{"id":"/resources/support-0","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"Gather actionable diagnostics and contact ThriveDesk about a developer integration."},"650":{"id":"/resources/support-1","page_id":"/resources/support","type":"heading","tags":[],"url":"/resources/support#related","content":"Related"},"651":{"id":"/resources/support-2","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"Email help\\@thrivedesk.com when the reference and troubleshooting pages\ndo not resolve an integration problem."},"652":{"id":"/resources/support-3","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"Include:"},"653":{"id":"/resources/support-4","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"integration surface: REST API, Assistant, webhook, or SmartApp;"},"654":{"id":"/resources/support-5","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"UTC timestamp and timezone;"},"655":{"id":"/resources/support-6","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"request method and path, without credentials;"},"656":{"id":"/resources/support-7","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"HTTP status and response body with personal data redacted;"},"657":{"id":"/resources/support-8","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"request or conversation identifier;"},"658":{"id":"/resources/support-9","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"browser and console details for Assistant issues;"},"659":{"id":"/resources/support-10","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"webhook event type and callback status for webhook issues;"},"660":{"id":"/resources/support-11","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"minimal steps that reproduce the problem."},"661":{"id":"/resources/support-12","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support","content":"Never send API tokens, webhook secrets, customer message bodies, or unredacted personal data by\nemail. Revoke and replace any credential that was accidentally shared."},"662":{"id":"/resources/support-13","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support#related","content":"Errors"},"663":{"id":"/resources/support-14","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support#related","content":"Assistant troubleshooting"},"664":{"id":"/resources/support-15","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support#related","content":"Webhook debugging"},"665":{"id":"/resources/support-16","page_id":"/resources/support","tags":[],"type":"text","url":"/resources/support#related","content":"SmartApp troubleshooting"},"666":{"id":"/smartapp/authentication","page_id":"/smartapp/authentication","type":"page","content":"SmartApp authentication","breadcrumbs":["ThriveDesk Developer Docs","SmartApp"],"tags":[],"url":"/smartapp/authentication"},"667":{"id":"/smartapp/authentication-0","page_id":"/smartapp/authentication","tags":[],"type":"text","url":"/smartapp/authentication","content":"Protect a SmartApp callback without exposing reusable credentials to customers or agents."},"668":{"id":"/smartapp/authentication-1","page_id":"/smartapp/authentication","type":"heading","tags":[],"url":"/smartapp/authentication#authorization","content":"Authorization"},"669":{"id":"/smartapp/authentication-2","page_id":"/smartapp/authentication","type":"heading","tags":[],"url":"/smartapp/authentication#related","content":"Related"},"670":{"id":"/smartapp/authentication-3","page_id":"/smartapp/authentication","tags":[],"type":"text","url":"/smartapp/authentication","content":"SmartApp configuration can attach static request headers. A common pattern is an authorization\nheader checked by your callback."},"671":{"id":"/smartapp/authentication-4","page_id":"/smartapp/authentication","tags":[],"type":"text","url":"/smartapp/authentication","content":"Generate a dedicated high-entropy credential for each environment or SmartApp instance. Store only a\nhash where possible, grant the narrowest access required, rotate it periodically, and revoke it when\nthe SmartApp is removed."},"672":{"id":"/smartapp/authentication-5","page_id":"/smartapp/authentication","tags":[],"type":"text","url":"/smartapp/authentication#authorization","content":"Authentication proves the request has the configured credential; it does not decide which customer\nrecord may be returned. Validate every dynamic identifier and enforce tenant boundaries before\nquerying data."},"673":{"id":"/smartapp/authentication-6","page_id":"/smartapp/authentication","tags":[],"type":"text","url":"/smartapp/authentication#authorization","content":"The public SmartApp documentation does not describe request signing, timestamps, source IPs, or a\nThriveDesk-issued identity token. Do not assume an undocumented header is trustworthy."},"674":{"id":"/smartapp/authentication-7","page_id":"/smartapp/authentication","tags":[],"type":"text","url":"/smartapp/authentication#related","content":"Callback contract"},"675":{"id":"/smartapp/authentication-8","page_id":"/smartapp/authentication","tags":[],"type":"text","url":"/smartapp/authentication#related","content":"Assistant user identification"},"676":{"id":"/smartapp/callback-contract","page_id":"/smartapp/callback-contract","type":"page","content":"SmartApp callback contract","breadcrumbs":["ThriveDesk Developer Docs","SmartApp"],"tags":[],"url":"/smartapp/callback-contract"},"677":{"id":"/smartapp/callback-contract-0","page_id":"/smartapp/callback-contract","tags":[],"type":"text","url":"/smartapp/callback-contract","content":"Design a stable JSON endpoint for dynamic parameters and the SmartApp builder."},"678":{"id":"/smartapp/callback-contract-1","page_id":"/smartapp/callback-contract","type":"heading","tags":[],"url":"/smartapp/callback-contract#response-contract","content":"Response contract"},"679":{"id":"/smartapp/callback-contract-2","page_id":"/smartapp/callback-contract","type":"heading","tags":[],"url":"/smartapp/callback-contract#errors","content":"Errors"},"680":{"id":"/smartapp/callback-contract-3","page_id":"/smartapp/callback-contract","type":"heading","tags":[],"url":"/smartapp/callback-contract#related","content":"Related"},"681":{"id":"/smartapp/callback-contract-4","page_id":"/smartapp/callback-contract","tags":[],"type":"text","url":"/smartapp/callback-contract","content":"The callback is the endpoint ThriveDesk fetches to obtain agent-facing data. The configuration UI\nconstructs the request from the endpoint, optional headers, and dynamic parameters selected with the\n`{` picker."},"682":{"id":"/smartapp/callback-contract-5","page_id":"/smartapp/callback-contract","tags":[],"type":"text","url":"/smartapp/callback-contract#response-contract","content":"Return a `2xx` response containing JSON with stable property names and types. The builder discovers\nthose properties during **Fetch endpoint and check connection** and maps them into text or repeaters."},"683":{"id":"/smartapp/callback-contract-6","page_id":"/smartapp/callback-contract","tags":[],"type":"text","url":"/smartapp/callback-contract#response-contract","content":"Prefer a small purpose-built response over forwarding an internal API unchanged. Keep field types\nstable, return empty arrays instead of `null` for repeaters, and omit secrets or data the current\nagent should not see."},"684":{"id":"/smartapp/callback-contract-7","page_id":"/smartapp/callback-contract","tags":[],"type":"text","url":"/smartapp/callback-contract#response-contract","content":"The public SmartApp documentation does not define an HTTP method, timeout, maximum payload size,\ncache policy, or error-envelope schema. Validate those behaviors with the connection tester and\nkeep the endpoint fast and side-effect free."},"685":{"id":"/smartapp/callback-contract-8","page_id":"/smartapp/callback-contract","tags":[],"type":"text","url":"/smartapp/callback-contract#errors","content":"Return conventional `401`/`403` for authorization failures, `404` when the dynamic customer record\ndoes not exist, `429` with `Retry-After` when throttled, and `5xx` only for retryable server errors."},"686":{"id":"/smartapp/callback-contract-9","page_id":"/smartapp/callback-contract","tags":[],"type":"text","url":"/smartapp/callback-contract#related","content":"Authentication"},"687":{"id":"/smartapp/callback-contract-10","page_id":"/smartapp/callback-contract","tags":[],"type":"text","url":"/smartapp/callback-contract#related","content":"Testing and simulation"},"688":{"id":"/smartapp/output-components","page_id":"/smartapp/output-components","type":"page","content":"SmartApp output components","breadcrumbs":["ThriveDesk Developer Docs","SmartApp"],"tags":[],"url":"/smartapp/output-components"},"689":{"id":"/smartapp/output-components-0","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components","content":"Render scalar values and nested arrays with text fields and repeaters."},"690":{"id":"/smartapp/output-components-1","page_id":"/smartapp/output-components","type":"heading","tags":[],"url":"/smartapp/output-components#text-field","content":"Text field"},"691":{"id":"/smartapp/output-components-2","page_id":"/smartapp/output-components","type":"heading","tags":[],"url":"/smartapp/output-components#repeater","content":"Repeater"},"692":{"id":"/smartapp/output-components-3","page_id":"/smartapp/output-components","type":"heading","tags":[],"url":"/smartapp/output-components#related","content":"Related"},"693":{"id":"/smartapp/output-components-4","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components","content":"The SmartApp builder maps a successful JSON test response into two output components."},"694":{"id":"/smartapp/output-components-5","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components#text-field","content":"A text field has an optional label, a value selector, and text styling. Use it for scalar values such\nas a customer name, plan, order number, or balance."},"695":{"id":"/smartapp/output-components-6","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components#repeater","content":"A repeater selects an array and renders its children once per item. Repeaters can contain text fields\nand nested repeaters."},"696":{"id":"/smartapp/output-components-7","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components#repeater","content":"Given:"},"697":{"id":"/smartapp/output-components-8","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components#repeater","content":"Create a repeater for `orders`, add a text field for `id`, then create a nested repeater for `items`\nwith text fields for `name` and `quantity`."},"698":{"id":"/smartapp/output-components-9","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components#repeater","content":"For an array of strings, select **Print all text value** inside a repeater. Components can be dragged\nto reorder them, deleted individually, or cleared together; save after changing the builder."},"699":{"id":"/smartapp/output-components-10","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components#related","content":"Callback contract"},"700":{"id":"/smartapp/output-components-11","page_id":"/smartapp/output-components","tags":[],"type":"text","url":"/smartapp/output-components#related","content":"Testing and simulation"},"701":{"id":"/smartapp/overview","page_id":"/smartapp/overview","type":"page","content":"SmartApp overview and concepts","breadcrumbs":["ThriveDesk Developer Docs","SmartApp"],"tags":[],"url":"/smartapp/overview"},"702":{"id":"/smartapp/overview-0","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview","content":"Show data from your service beside a ThriveDesk conversation for the agent handling it."},"703":{"id":"/smartapp/overview-1","page_id":"/smartapp/overview","type":"heading","tags":[],"url":"/smartapp/overview#building-blocks","content":"Building blocks"},"704":{"id":"/smartapp/overview-2","page_id":"/smartapp/overview","type":"heading","tags":[],"url":"/smartapp/overview#related","content":"Related"},"705":{"id":"/smartapp/overview-3","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview","content":"A SmartApp calls an HTTP endpoint you control and renders selected fields from its JSON response in\nthe ThriveDesk agent interface. Use it to show customer, order, subscription, or account context\nwithout making agents leave the conversation."},"706":{"id":"/smartapp/overview-4","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#building-blocks","content":"**Endpoint:** the URL ThriveDesk fetches."},"707":{"id":"/smartapp/overview-5","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#building-blocks","content":"**Headers:** static headers added to the request, commonly authorization."},"708":{"id":"/smartapp/overview-6","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#building-blocks","content":"**Dynamic parameters:** conversation or customer values inserted into the URL."},"709":{"id":"/smartapp/overview-7","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#building-blocks","content":"**Mock values:** test replacements required while configuring dynamic parameters."},"710":{"id":"/smartapp/overview-8","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#building-blocks","content":"**Refetch interval:** optional refresh frequency."},"711":{"id":"/smartapp/overview-9","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#building-blocks","content":"**Builder:** text and repeater components mapped to response fields."},"712":{"id":"/smartapp/overview-10","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#building-blocks","content":"Install the SmartApp for only the inboxes whose agents need the data. Multiple SmartApp instances\ncan be installed when different systems or inboxes require different contracts."},"713":{"id":"/smartapp/overview-11","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#related","content":"Callback contract"},"714":{"id":"/smartapp/overview-12","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#related","content":"Output components"},"715":{"id":"/smartapp/overview-13","page_id":"/smartapp/overview","tags":[],"type":"text","url":"/smartapp/overview#related","content":"SmartApp setup in the help center"},"716":{"id":"/smartapp/testing","page_id":"/smartapp/testing","type":"page","content":"SmartApp testing and simulation","breadcrumbs":["ThriveDesk Developer Docs","SmartApp"],"tags":[],"url":"/smartapp/testing"},"717":{"id":"/smartapp/testing-0","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing","content":"Validate dynamic parameters, response data, selectors, nesting, and failure behavior before installation."},"718":{"id":"/smartapp/testing-1","page_id":"/smartapp/testing","type":"heading","tags":[],"url":"/smartapp/testing#test-matrix","content":"Test matrix"},"719":{"id":"/smartapp/testing-2","page_id":"/smartapp/testing","type":"heading","tags":[],"url":"/smartapp/testing#related","content":"Related"},"720":{"id":"/smartapp/testing-3","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing","content":"The SmartApp connection tester fetches the configured endpoint and exposes the response to the\nbuilder. When the URL contains a dynamic parameter, provide a real mock value that returns the same\nshape production requests will use."},"721":{"id":"/smartapp/testing-4","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"A normal customer with all fields populated."},"722":{"id":"/smartapp/testing-5","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"A new customer with empty arrays and optional fields."},"723":{"id":"/smartapp/testing-6","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"A missing customer (`404`)."},"724":{"id":"/smartapp/testing-7","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"An expired credential (`401`)."},"725":{"id":"/smartapp/testing-8","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"A forbidden tenant/customer pair (`403`)."},"726":{"id":"/smartapp/testing-9","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"A slow or unavailable dependency (`5xx`)."},"727":{"id":"/smartapp/testing-10","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"The largest response agents realistically need."},"728":{"id":"/smartapp/testing-11","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"Use **View Response** to confirm the data shape before mapping fields. Test nested repeaters and the\n**Print all text value** option separately. Save, open a conversation in each selected inbox, and\nconfirm the installed panel matches the preview."},"729":{"id":"/smartapp/testing-12","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#test-matrix","content":"No standalone SmartApp emulator is publicly documented; use a dedicated test endpoint and a test\ninbox when production data must not be exposed."},"730":{"id":"/smartapp/testing-13","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#related","content":"Output components"},"731":{"id":"/smartapp/testing-14","page_id":"/smartapp/testing","tags":[],"type":"text","url":"/smartapp/testing#related","content":"Troubleshooting"},"732":{"id":"/smartapp/troubleshooting","page_id":"/smartapp/troubleshooting","type":"page","content":"SmartApp troubleshooting","breadcrumbs":["ThriveDesk Developer Docs","SmartApp"],"tags":[],"url":"/smartapp/troubleshooting"},"733":{"id":"/smartapp/troubleshooting-0","page_id":"/smartapp/troubleshooting","tags":[],"type":"text","url":"/smartapp/troubleshooting","content":"Diagnose connection tests, missing values, repeater mappings, authorization, and stale panels."},"734":{"id":"/smartapp/troubleshooting-1","page_id":"/smartapp/troubleshooting","type":"heading","tags":[],"url":"/smartapp/troubleshooting#connection-test-fails","content":"Connection test fails"},"735":{"id":"/smartapp/troubleshooting-2","page_id":"/smartapp/troubleshooting","type":"heading","tags":[],"url":"/smartapp/troubleshooting#a-field-is-missing-from-the-builder","content":"A field is missing from the builder"},"736":{"id":"/smartapp/troubleshooting-3","page_id":"/smartapp/troubleshooting","type":"heading","tags":[],"url":"/smartapp/troubleshooting#a-repeater-is-empty-or-malformed","content":"A repeater is empty or malformed"},"737":{"id":"/smartapp/troubleshooting-4","page_id":"/smartapp/troubleshooting","type":"heading","tags":[],"url":"/smartapp/troubleshooting#authorization-fails-after-working-previously","content":"Authorization fails after working previously"},"738":{"id":"/smartapp/troubleshooting-5","page_id":"/smartapp/troubleshooting","type":"heading","tags":[],"url":"/smartapp/troubleshooting#data-is-stale","content":"Data is stale"},"739":{"id":"/smartapp/troubleshooting-6","page_id":"/smartapp/troubleshooting","type":"heading","tags":[],"url":"/smartapp/troubleshooting#related","content":"Related"},"740":{"id":"/smartapp/troubleshooting-7","page_id":"/smartapp/troubleshooting","tags":[],"type":"text","url":"/smartapp/troubleshooting#connection-test-fails","content":"Check the URL, mock dynamic values, configured headers, TLS certificate, status code, response time,\nand whether the endpoint returns JSON."},"741":{"id":"/smartapp/troubleshooting-8","page_id":"/smartapp/troubleshooting","tags":[],"type":"text","url":"/smartapp/troubleshooting#a-field-is-missing-from-the-builder","content":"Return it in the test response with the same type used in production. The builder cannot select a\nproperty it did not discover."},"742":{"id":"/smartapp/troubleshooting-9","page_id":"/smartapp/troubleshooting","tags":[],"type":"text","url":"/smartapp/troubleshooting#a-repeater-is-empty-or-malformed","content":"Confirm the selected property is an array. Use nested repeaters for nested arrays and return `[]`\ninstead of `null` when no items exist."},"743":{"id":"/smartapp/troubleshooting-10","page_id":"/smartapp/troubleshooting","tags":[],"type":"text","url":"/smartapp/troubleshooting#authorization-fails-after-working-previously","content":"Check token expiry and rotation. Update the SmartApp header and connection test together; do not\ntemporarily make the endpoint public."},"744":{"id":"/smartapp/troubleshooting-11","page_id":"/smartapp/troubleshooting","tags":[],"type":"text","url":"/smartapp/troubleshooting#data-is-stale","content":"Review the configured refetch interval and any cache in your endpoint. Keep the callback read-only so\nan automatic refetch cannot repeat a side effect."},"745":{"id":"/smartapp/troubleshooting-12","page_id":"/smartapp/troubleshooting","tags":[],"type":"text","url":"/smartapp/troubleshooting#related","content":"Testing and simulation"},"746":{"id":"/smartapp/troubleshooting-13","page_id":"/smartapp/troubleshooting","tags":[],"type":"text","url":"/smartapp/troubleshooting#related","content":"Support"},"747":{"id":"/webhooks/debugging","page_id":"/webhooks/debugging","type":"page","content":"Webhook debugging","breadcrumbs":["ThriveDesk Developer Docs","Webhooks"],"tags":[],"url":"/webhooks/debugging"},"748":{"id":"/webhooks/debugging-0","page_id":"/webhooks/debugging","tags":[],"type":"text","url":"/webhooks/debugging","content":"Diagnose missing deliveries, signature mismatches, timeouts, and duplicate processing."},"749":{"id":"/webhooks/debugging-1","page_id":"/webhooks/debugging","type":"heading","tags":[],"url":"/webhooks/debugging#no-delivery-arrives","content":"No delivery arrives"},"750":{"id":"/webhooks/debugging-2","page_id":"/webhooks/debugging","type":"heading","tags":[],"url":"/webhooks/debugging#signature-mismatch","content":"Signature mismatch"},"751":{"id":"/webhooks/debugging-3","page_id":"/webhooks/debugging","type":"heading","tags":[],"url":"/webhooks/debugging#deliveries-fail-intermittently","content":"Deliveries fail intermittently"},"752":{"id":"/webhooks/debugging-4","page_id":"/webhooks/debugging","type":"heading","tags":[],"url":"/webhooks/debugging#duplicate-side-effects","content":"Duplicate side effects"},"753":{"id":"/webhooks/debugging-5","page_id":"/webhooks/debugging","type":"heading","tags":[],"url":"/webhooks/debugging#escalation-checklist","content":"Escalation checklist"},"754":{"id":"/webhooks/debugging-6","page_id":"/webhooks/debugging","type":"heading","tags":[],"url":"/webhooks/debugging#related","content":"Related"},"755":{"id":"/webhooks/debugging-7","page_id":"/webhooks/debugging","tags":[],"type":"text","url":"/webhooks/debugging#no-delivery-arrives","content":"Confirm the integration is installed for the correct inboxes and event types. Verify the callback is\npublic HTTPS, follows no interactive authentication flow, and is not blocked by a firewall."},"756":{"id":"/webhooks/debugging-8","page_id":"/webhooks/debugging","tags":[],"type":"text","url":"/webhooks/debugging#signature-mismatch","content":"Log the event type, content length, encoding, and computed signature—not the secret. Confirm you sign\nonly the JSON-encoded `data` value and that your parser has not reordered or re-escaped it."},"757":{"id":"/webhooks/debugging-9","page_id":"/webhooks/debugging","tags":[],"type":"text","url":"/webhooks/debugging#deliveries-fail-intermittently","content":"Return a `2xx` after durable enqueueing instead of waiting for downstream APIs. Monitor latency,\nqueue depth, status codes, and receiver exceptions."},"758":{"id":"/webhooks/debugging-10","page_id":"/webhooks/debugging","tags":[],"type":"text","url":"/webhooks/debugging#duplicate-side-effects","content":"Assume delivery can repeat. Store a deduplication key before sending email, charging money, or\nupdating another system."},"759":{"id":"/webhooks/debugging-11","page_id":"/webhooks/debugging","tags":[],"type":"text","url":"/webhooks/debugging#escalation-checklist","content":"Provide the webhook name, event type, conversation ID, approximate timestamp and timezone, callback\nstatus code, response time, and redacted headers to help\\@thrivedesk.com."},"760":{"id":"/webhooks/debugging-12","page_id":"/webhooks/debugging","tags":[],"type":"text","url":"/webhooks/debugging#related","content":"Verify signatures"},"761":{"id":"/webhooks/debugging-13","page_id":"/webhooks/debugging","tags":[],"type":"text","url":"/webhooks/debugging#related","content":"Retries and failures"},"762":{"id":"/webhooks/events","page_id":"/webhooks/events","type":"page","content":"Webhook events and payloads","breadcrumbs":["ThriveDesk Developer Docs","Webhooks"],"tags":[],"url":"/webhooks/events"},"763":{"id":"/webhooks/events-0","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"Event names and the version-one conversation payload delivered by ThriveDesk webhooks."},"764":{"id":"/webhooks/events-1","page_id":"/webhooks/events","type":"heading","tags":[],"url":"/webhooks/events#envelope","content":"Envelope"},"765":{"id":"/webhooks/events-2","page_id":"/webhooks/events","type":"heading","tags":[],"url":"/webhooks/events#important-fields","content":"Important fields"},"766":{"id":"/webhooks/events-3","page_id":"/webhooks/events","type":"heading","tags":[],"url":"/webhooks/events#related","content":"Related"},"767":{"id":"/webhooks/events-4","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"Every documented webhook uses a v1 envelope with `eventType` and a conversation-shaped `data`\nobject."},"768":{"id":"/webhooks/events-5","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"Event"},"769":{"id":"/webhooks/events-6","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"Trigger"},"770":{"id":"/webhooks/events-7","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"`conversation.created`"},"771":{"id":"/webhooks/events-8","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"A conversation is created."},"772":{"id":"/webhooks/events-9","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"`conversation.assigned`"},"773":{"id":"/webhooks/events-10","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"Assignment changes."},"774":{"id":"/webhooks/events-11","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"`conversation.note.added`"},"775":{"id":"/webhooks/events-12","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"An internal note is added."},"776":{"id":"/webhooks/events-13","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"`conversation.agent.replied`"},"777":{"id":"/webhooks/events-14","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"A teammate replies."},"778":{"id":"/webhooks/events-15","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"`conversation.contact.replied`"},"779":{"id":"/webhooks/events-16","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"The customer replies."},"780":{"id":"/webhooks/events-17","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"`conversation.status.updated`"},"781":{"id":"/webhooks/events-18","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"Status changes."},"782":{"id":"/webhooks/events-19","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"`conversation.tags.updated`"},"783":{"id":"/webhooks/events-20","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"Tags are added or updated."},"784":{"id":"/webhooks/events-21","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"`conversation.moved`"},"785":{"id":"/webhooks/events-22","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events","content":"The conversation moves to another inbox."},"786":{"id":"/webhooks/events-23","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Field"},"787":{"id":"/webhooks/events-24","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Type"},"788":{"id":"/webhooks/events-25","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Notes"},"789":{"id":"/webhooks/events-26","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`eventType`"},"790":{"id":"/webhooks/events-27","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"string"},"791":{"id":"/webhooks/events-28","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"One of the event names above."},"792":{"id":"/webhooks/events-29","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`data.id`"},"793":{"id":"/webhooks/events-30","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"string"},"794":{"id":"/webhooks/events-31","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Stable conversation identifier; use it as the REST API ID."},"795":{"id":"/webhooks/events-32","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`data.ticketId`"},"796":{"id":"/webhooks/events-33","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"integer"},"797":{"id":"/webhooks/events-34","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Human-facing ticket number."},"798":{"id":"/webhooks/events-35","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`data.status`"},"799":{"id":"/webhooks/events-36","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"string"},"800":{"id":"/webhooks/events-37","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`Active`, `Pending`, or `Closed`."},"801":{"id":"/webhooks/events-38","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`data.priority`"},"802":{"id":"/webhooks/events-39","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"string"},"803":{"id":"/webhooks/events-40","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`High`, `Normal`, or `Low`."},"804":{"id":"/webhooks/events-41","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`data.inbox`"},"805":{"id":"/webhooks/events-42","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"object"},"806":{"id":"/webhooks/events-43","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Inbox identifiers and addresses."},"807":{"id":"/webhooks/events-44","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`data.assignedTo`"},"808":{"id":"/webhooks/events-45","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"object or null"},"809":{"id":"/webhooks/events-46","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Assigned teammate."},"810":{"id":"/webhooks/events-47","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`data.contact`"},"811":{"id":"/webhooks/events-48","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"object"},"812":{"id":"/webhooks/events-49","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Customer identity in ThriveDesk."},"813":{"id":"/webhooks/events-50","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"`data.threads`"},"814":{"id":"/webhooks/events-51","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"array"},"815":{"id":"/webhooks/events-52","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Message, note, or draft thread entries included by the event."},"816":{"id":"/webhooks/events-53","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#important-fields","content":"Accept unknown fields and event names so additive changes do not break the receiver. When exact\nstate matters, fetch the conversation after accepting the event."},"817":{"id":"/webhooks/events-54","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#related","content":"Verify signatures"},"818":{"id":"/webhooks/events-55","page_id":"/webhooks/events","tags":[],"type":"text","url":"/webhooks/events#related","content":"Sync conversations guide"},"819":{"id":"/webhooks/overview","page_id":"/webhooks/overview","type":"page","content":"Webhooks overview and setup","breadcrumbs":["ThriveDesk Developer Docs","Webhooks"],"tags":[],"url":"/webhooks/overview"},"820":{"id":"/webhooks/overview-0","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview","content":"Receive conversation changes from ThriveDesk instead of polling the REST API."},"821":{"id":"/webhooks/overview-1","page_id":"/webhooks/overview","type":"heading","tags":[],"url":"/webhooks/overview#prerequisites","content":"Prerequisites"},"822":{"id":"/webhooks/overview-2","page_id":"/webhooks/overview","type":"heading","tags":[],"url":"/webhooks/overview#configure-a-webhook","content":"Configure a webhook"},"823":{"id":"/webhooks/overview-3","page_id":"/webhooks/overview","type":"heading","tags":[],"url":"/webhooks/overview#related","content":"Related"},"824":{"id":"/webhooks/overview-4","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview","content":"Webhooks send an HTTP request to your server when a selected ThriveDesk event occurs. Use them to\nstart workflows quickly, then use the REST API when you need the latest complete resource state."},"825":{"id":"/webhooks/overview-5","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#prerequisites","content":"A public HTTPS endpoint that can receive POST requests."},"826":{"id":"/webhooks/overview-6","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#prerequisites","content":"A random signing secret stored in a secrets manager."},"827":{"id":"/webhooks/overview-7","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#prerequisites","content":"An idempotent queue or event handler."},"828":{"id":"/webhooks/overview-8","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#configure-a-webhook","content":"In the ThriveDesk App Store, install **Webhook**, name the integration, enter its callback URL and\nsecret, choose events, select the inboxes it applies to, and save it."},"829":{"id":"/webhooks/overview-9","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#configure-a-webhook","content":"Your endpoint should verify `X-TD-SIGNATURE`, enqueue the event, and return a `2xx` quickly."},"830":{"id":"/webhooks/overview-10","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#configure-a-webhook","content":"Treat every request as attacker-controlled until its signature matches. Keep the secret on the\nserver and rotate it if it is exposed."},"831":{"id":"/webhooks/overview-11","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#related","content":"Event reference"},"832":{"id":"/webhooks/overview-12","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#related","content":"Verify signatures"},"833":{"id":"/webhooks/overview-13","page_id":"/webhooks/overview","tags":[],"type":"text","url":"/webhooks/overview#related","content":"Webhook setup in the help center"},"834":{"id":"/webhooks/retries","page_id":"/webhooks/retries","type":"page","content":"Retries, failures, and replay","breadcrumbs":["ThriveDesk Developer Docs","Webhooks"],"tags":[],"url":"/webhooks/retries"},"835":{"id":"/webhooks/retries-0","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries","content":"Acknowledge deliveries safely and design handlers for duplicate or failed webhook requests."},"836":{"id":"/webhooks/retries-1","page_id":"/webhooks/retries","type":"heading","tags":[],"url":"/webhooks/retries#delivery-behavior","content":"Delivery behavior"},"837":{"id":"/webhooks/retries-2","page_id":"/webhooks/retries","type":"heading","tags":[],"url":"/webhooks/retries#recommended-receiver","content":"Recommended receiver"},"838":{"id":"/webhooks/retries-3","page_id":"/webhooks/retries","type":"heading","tags":[],"url":"/webhooks/retries#related","content":"Related"},"839":{"id":"/webhooks/retries-4","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries","content":"ThriveDesk treats any `2xx` response as success and discards the response body. A `410 Gone`\nresponse deactivates or deletes the webhook. Other status codes are failures; after several failures,\nthe event is discarded."},"840":{"id":"/webhooks/retries-5","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#delivery-behavior","content":"The public contract does not specify the retry count, backoff schedule, retention window, delivery\nidentifier, ordering guarantee, or a manual replay API. Do not build correctness around an assumed\nschedule."},"841":{"id":"/webhooks/retries-6","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#recommended-receiver","content":"Verify the signature."},"842":{"id":"/webhooks/retries-7","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#recommended-receiver","content":"Compute a deduplication key from `eventType`, `data.id`, and the relevant event timestamp or thread ID."},"843":{"id":"/webhooks/retries-8","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#recommended-receiver","content":"Persist the payload durably."},"844":{"id":"/webhooks/retries-9","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#recommended-receiver","content":"Return `204`."},"845":{"id":"/webhooks/retries-10","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#recommended-receiver","content":"Process it asynchronously and make downstream actions idempotent."},"846":{"id":"/webhooks/retries-11","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#recommended-receiver","content":"The public payload does not expose a delivery ID, so hashing the complete payload is the safest\navailable duplicate-delivery key. Keep reconciliation in place because two legitimate events can\nstill carry identical data."},"847":{"id":"/webhooks/retries-12","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#recommended-receiver","content":"Webhooks are notifications, not the sole event ledger. Periodically reconcile critical records with\nthe REST API so a discarded delivery cannot create permanent drift."},"848":{"id":"/webhooks/retries-13","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#related","content":"Idempotency and safe retries"},"849":{"id":"/webhooks/retries-14","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#related","content":"Sync conversations guide"},"850":{"id":"/webhooks/retries-15","page_id":"/webhooks/retries","tags":[],"type":"text","url":"/webhooks/retries#related","content":"Debugging"},"851":{"id":"/webhooks/signatures","page_id":"/webhooks/signatures","type":"page","content":"Verify webhook signatures","breadcrumbs":["ThriveDesk Developer Docs","Webhooks"],"tags":[],"url":"/webhooks/signatures"},"852":{"id":"/webhooks/signatures-0","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures","content":"Authenticate ThriveDesk webhook requests with X-TD-SIGNATURE and constant-time comparison."},"853":{"id":"/webhooks/signatures-1","page_id":"/webhooks/signatures","type":"heading","tags":[],"url":"/webhooks/signatures#verification-contract","content":"Verification contract"},"854":{"id":"/webhooks/signatures-2","page_id":"/webhooks/signatures","type":"heading","tags":[],"url":"/webhooks/signatures#javascript","content":"JavaScript"},"855":{"id":"/webhooks/signatures-3","page_id":"/webhooks/signatures","type":"heading","tags":[],"url":"/webhooks/signatures#php","content":"PHP"},"856":{"id":"/webhooks/signatures-4","page_id":"/webhooks/signatures","type":"heading","tags":[],"url":"/webhooks/signatures#python","content":"Python"},"857":{"id":"/webhooks/signatures-5","page_id":"/webhooks/signatures","type":"heading","tags":[],"url":"/webhooks/signatures#errors","content":"Errors"},"858":{"id":"/webhooks/signatures-6","page_id":"/webhooks/signatures","type":"heading","tags":[],"url":"/webhooks/signatures#related","content":"Related"},"859":{"id":"/webhooks/signatures-7","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures","content":"Every webhook includes `X-TD-SIGNATURE`. ThriveDesk computes a base64-encoded HMAC-SHA1 using the\nwebhook secret and the JSON-encoded `data` value from the request body."},"860":{"id":"/webhooks/signatures-8","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#verification-contract","content":"Read the request body and `X-TD-SIGNATURE` header."},"861":{"id":"/webhooks/signatures-9","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#verification-contract","content":"JSON-encode the body’s `data` value without changing its key order or character escaping."},"862":{"id":"/webhooks/signatures-10","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#verification-contract","content":"Compute binary HMAC-SHA1 with the webhook secret."},"863":{"id":"/webhooks/signatures-11","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#verification-contract","content":"Base64-encode the result."},"864":{"id":"/webhooks/signatures-12","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#verification-contract","content":"Compare the supplied and expected signatures in constant time."},"865":{"id":"/webhooks/signatures-13","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#verification-contract","content":"Reject a missing or mismatched signature before processing the event."},"866":{"id":"/webhooks/signatures-14","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#python","content":"JSON whitespace, key order, slash escaping, and non-ASCII escaping can change the signed bytes.\nTest your runtime against a real delivery before launch and retain the original request for\ndebugging without logging the secret."},"867":{"id":"/webhooks/signatures-15","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#errors","content":"Return `401` for a missing signature and `403` for a mismatch. Do not enqueue or log sensitive\npayload fields until verification succeeds."},"868":{"id":"/webhooks/signatures-16","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#related","content":"Webhook debugging"},"869":{"id":"/webhooks/signatures-17","page_id":"/webhooks/signatures","tags":[],"type":"text","url":"/webhooks/signatures#related","content":"Webhook overview"},"870":{"id":"/api/misc/me-get","page_id":"/api/misc/me-get","type":"page","content":"Get current user, organization, and badge counts","breadcrumbs":["ThriveDesk Developer Docs","API reference","Misc"],"tags":[],"url":"/api/misc/me-get"},"871":{"id":"/api/misc/me-get-0","page_id":"/api/misc/me-get","tags":[],"type":"text","url":"/api/misc/me-get","content":"Get current user, organization, and badge counts."},"872":{"id":"/api/misc/me-get-1","page_id":"/api/misc/me-get","tags":[],"type":"text","url":"/api/misc/me-get","content":"Get current user, organization, and badge counts."},"873":{"id":"/api/misc/search-post","page_id":"/api/misc/search-post","type":"page","content":"Search conversations","breadcrumbs":["ThriveDesk Developer Docs","API reference","Misc"],"tags":[],"url":"/api/misc/search-post"},"874":{"id":"/api/misc/search-post-0","page_id":"/api/misc/search-post","tags":[],"type":"text","url":"/api/misc/search-post","content":"Search conversations."},"875":{"id":"/api/misc/search-post-1","page_id":"/api/misc/search-post","tags":[],"type":"text","url":"/api/misc/search-post","content":"Search conversations."},"876":{"id":"/api/conversations/conversation-resource-get","page_id":"/api/conversations/conversation-resource-get","type":"page","content":"View a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-resource-get"},"877":{"id":"/api/conversations/conversation-resource-get-0","page_id":"/api/conversations/conversation-resource-get","tags":[],"type":"text","url":"/api/conversations/conversation-resource-get","content":"View a conversation."},"878":{"id":"/api/conversations/conversation-resource-get-1","page_id":"/api/conversations/conversation-resource-get","tags":[],"type":"text","url":"/api/conversations/conversation-resource-get","content":"View a conversation."},"879":{"id":"/api/conversations/conversation-resource-patch","page_id":"/api/conversations/conversation-resource-patch","type":"page","content":"Update a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-resource-patch"},"880":{"id":"/api/conversations/conversation-resource-patch-0","page_id":"/api/conversations/conversation-resource-patch","tags":[],"type":"text","url":"/api/conversations/conversation-resource-patch","content":"Update a conversation."},"881":{"id":"/api/conversations/conversation-resource-patch-1","page_id":"/api/conversations/conversation-resource-patch","tags":[],"type":"text","url":"/api/conversations/conversation-resource-patch","content":"Update a conversation."},"882":{"id":"/api/conversations/conversation-resource-delete","page_id":"/api/conversations/conversation-resource-delete","type":"page","content":"Delete a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-resource-delete"},"883":{"id":"/api/conversations/conversation-resource-delete-0","page_id":"/api/conversations/conversation-resource-delete","tags":[],"type":"text","url":"/api/conversations/conversation-resource-delete","content":"Delete a conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"884":{"id":"/api/conversations/conversation-resource-delete-1","page_id":"/api/conversations/conversation-resource-delete","tags":[],"type":"text","url":"/api/conversations/conversation-resource-delete","content":"Delete a conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"885":{"id":"/api/conversations/conversation-change-contact-patch","page_id":"/api/conversations/conversation-change-contact-patch","type":"page","content":"Change the contact on a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-change-contact-patch"},"886":{"id":"/api/conversations/conversation-change-contact-patch-0","page_id":"/api/conversations/conversation-change-contact-patch","tags":[],"type":"text","url":"/api/conversations/conversation-change-contact-patch","content":"Change the contact on a conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"887":{"id":"/api/conversations/conversation-change-contact-patch-1","page_id":"/api/conversations/conversation-change-contact-patch","tags":[],"type":"text","url":"/api/conversations/conversation-change-contact-patch","content":"Change the contact on a conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"888":{"id":"/api/conversations/conversation-custom-fields-patch","page_id":"/api/conversations/conversation-custom-fields-patch","type":"page","content":"Update custom field values on a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-custom-fields-patch"},"889":{"id":"/api/conversations/conversation-custom-fields-patch-0","page_id":"/api/conversations/conversation-custom-fields-patch","tags":[],"type":"text","url":"/api/conversations/conversation-custom-fields-patch","content":"Update custom field values on a conversation."},"890":{"id":"/api/conversations/conversation-custom-fields-patch-1","page_id":"/api/conversations/conversation-custom-fields-patch","tags":[],"type":"text","url":"/api/conversations/conversation-custom-fields-patch","content":"Update custom field values on a conversation."},"891":{"id":"/api/conversations/conversation-draft-post","page_id":"/api/conversations/conversation-draft-post","type":"page","content":"Create or update the reply draft","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-draft-post"},"892":{"id":"/api/conversations/conversation-draft-post-0","page_id":"/api/conversations/conversation-draft-post","tags":[],"type":"text","url":"/api/conversations/conversation-draft-post","content":"Create or update the reply draft."},"893":{"id":"/api/conversations/conversation-draft-post-1","page_id":"/api/conversations/conversation-draft-post","tags":[],"type":"text","url":"/api/conversations/conversation-draft-post","content":"Create or update the reply draft."},"894":{"id":"/api/conversations/conversation-force-delete-delete","page_id":"/api/conversations/conversation-force-delete-delete","type":"page","content":"Permanently delete a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-force-delete-delete"},"895":{"id":"/api/conversations/conversation-force-delete-delete-0","page_id":"/api/conversations/conversation-force-delete-delete","tags":[],"type":"text","url":"/api/conversations/conversation-force-delete-delete","content":"Irreversible. The conversation must already be in the trash, so soft-delete it with `DELETE /v1/conversation/{conversation_id}` first; calling this on a live conversation returns 404.\n\nEverything hanging off the conversation goes with it: thread events, messages, attachments and the files behind them in object storage, tag links, and custom field values. There is no restore afterwards.\n\nTrashed conversations are also purged automatically once they pass the organization's trash lifetime (30 days by default).\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"896":{"id":"/api/conversations/conversation-force-delete-delete-1","page_id":"/api/conversations/conversation-force-delete-delete","tags":[],"type":"text","url":"/api/conversations/conversation-force-delete-delete","content":"Irreversible. The conversation must already be in the trash, so soft-delete it with `DELETE /v1/conversation/{conversation_id}` first; calling this on a live conversation returns 404.\n\nEverything hanging off the conversation goes with it: thread events, messages, attachments and the files behind them in object storage, tag links, and custom field values. There is no restore afterwards.\n\nTrashed conversations are also purged automatically once they pass the organization's trash lifetime (30 days by default).\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"897":{"id":"/api/conversations/conversation-forward-post","page_id":"/api/conversations/conversation-forward-post","type":"page","content":"Forward a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-forward-post"},"898":{"id":"/api/conversations/conversation-forward-post-0","page_id":"/api/conversations/conversation-forward-post","tags":[],"type":"text","url":"/api/conversations/conversation-forward-post","content":"Forward a conversation."},"899":{"id":"/api/conversations/conversation-forward-post-1","page_id":"/api/conversations/conversation-forward-post","tags":[],"type":"text","url":"/api/conversations/conversation-forward-post","content":"Forward a conversation."},"900":{"id":"/api/conversations/conversation-merge-post","page_id":"/api/conversations/conversation-merge-post","type":"page","content":"Merge other conversations into this one","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-merge-post"},"901":{"id":"/api/conversations/conversation-merge-post-0","page_id":"/api/conversations/conversation-merge-post","tags":[],"type":"text","url":"/api/conversations/conversation-merge-post","content":"Merge other conversations into this one.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"902":{"id":"/api/conversations/conversation-merge-post-1","page_id":"/api/conversations/conversation-merge-post","tags":[],"type":"text","url":"/api/conversations/conversation-merge-post","content":"Merge other conversations into this one.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"903":{"id":"/api/conversations/conversation-messages-get","page_id":"/api/conversations/conversation-messages-get","type":"page","content":"Get thread messages for a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-messages-get"},"904":{"id":"/api/conversations/conversation-messages-get-0","page_id":"/api/conversations/conversation-messages-get","tags":[],"type":"text","url":"/api/conversations/conversation-messages-get","content":"Get thread messages for a conversation."},"905":{"id":"/api/conversations/conversation-messages-get-1","page_id":"/api/conversations/conversation-messages-get","tags":[],"type":"text","url":"/api/conversations/conversation-messages-get","content":"Get thread messages for a conversation."},"906":{"id":"/api/conversations/conversation-move-post","page_id":"/api/conversations/conversation-move-post","type":"page","content":"Move a conversation to another inbox","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-move-post"},"907":{"id":"/api/conversations/conversation-move-post-0","page_id":"/api/conversations/conversation-move-post","tags":[],"type":"text","url":"/api/conversations/conversation-move-post","content":"Move a conversation to another inbox."},"908":{"id":"/api/conversations/conversation-move-post-1","page_id":"/api/conversations/conversation-move-post","tags":[],"type":"text","url":"/api/conversations/conversation-move-post","content":"Move a conversation to another inbox."},"909":{"id":"/api/conversations/conversation-note-post","page_id":"/api/conversations/conversation-note-post","type":"page","content":"Add an internal note","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-note-post"},"910":{"id":"/api/conversations/conversation-note-post-0","page_id":"/api/conversations/conversation-note-post","tags":[],"type":"text","url":"/api/conversations/conversation-note-post","content":"Add an internal note."},"911":{"id":"/api/conversations/conversation-note-post-1","page_id":"/api/conversations/conversation-note-post","tags":[],"type":"text","url":"/api/conversations/conversation-note-post","content":"Add an internal note."},"912":{"id":"/api/conversations/conversation-reply-post","page_id":"/api/conversations/conversation-reply-post","type":"page","content":"Reply to a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-reply-post"},"913":{"id":"/api/conversations/conversation-reply-post-0","page_id":"/api/conversations/conversation-reply-post","tags":[],"type":"text","url":"/api/conversations/conversation-reply-post","content":"Reply to a conversation."},"914":{"id":"/api/conversations/conversation-reply-post-1","page_id":"/api/conversations/conversation-reply-post","tags":[],"type":"text","url":"/api/conversations/conversation-reply-post","content":"Reply to a conversation."},"915":{"id":"/api/conversations/conversation-reply-schedule-post","page_id":"/api/conversations/conversation-reply-schedule-post","type":"page","content":"Schedule a reply","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-reply-schedule-post"},"916":{"id":"/api/conversations/conversation-reply-schedule-post-0","page_id":"/api/conversations/conversation-reply-schedule-post","tags":[],"type":"text","url":"/api/conversations/conversation-reply-schedule-post","content":"Schedule a reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"917":{"id":"/api/conversations/conversation-reply-schedule-post-1","page_id":"/api/conversations/conversation-reply-schedule-post","tags":[],"type":"text","url":"/api/conversations/conversation-reply-schedule-post","content":"Schedule a reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"918":{"id":"/api/conversations/conversation-reply-unschedule-delete","page_id":"/api/conversations/conversation-reply-unschedule-delete","type":"page","content":"Cancel a scheduled reply","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-reply-unschedule-delete"},"919":{"id":"/api/conversations/conversation-reply-unschedule-delete-0","page_id":"/api/conversations/conversation-reply-unschedule-delete","tags":[],"type":"text","url":"/api/conversations/conversation-reply-unschedule-delete","content":"Cancel a scheduled reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"920":{"id":"/api/conversations/conversation-reply-unschedule-delete-1","page_id":"/api/conversations/conversation-reply-unschedule-delete","tags":[],"type":"text","url":"/api/conversations/conversation-reply-unschedule-delete","content":"Cancel a scheduled reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"921":{"id":"/api/conversations/conversation-restore-patch","page_id":"/api/conversations/conversation-restore-patch","type":"page","content":"Restore a trashed conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-restore-patch"},"922":{"id":"/api/conversations/conversation-restore-patch-0","page_id":"/api/conversations/conversation-restore-patch","tags":[],"type":"text","url":"/api/conversations/conversation-restore-patch","content":"Restore a trashed conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"923":{"id":"/api/conversations/conversation-restore-patch-1","page_id":"/api/conversations/conversation-restore-patch","tags":[],"type":"text","url":"/api/conversations/conversation-restore-patch","content":"Restore a trashed conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"924":{"id":"/api/conversations/conversation-scheduled-update-patch","page_id":"/api/conversations/conversation-scheduled-update-patch","type":"page","content":"Update a scheduled reply","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-scheduled-update-patch"},"925":{"id":"/api/conversations/conversation-scheduled-update-patch-0","page_id":"/api/conversations/conversation-scheduled-update-patch","tags":[],"type":"text","url":"/api/conversations/conversation-scheduled-update-patch","content":"Update a scheduled reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"926":{"id":"/api/conversations/conversation-scheduled-update-patch-1","page_id":"/api/conversations/conversation-scheduled-update-patch","tags":[],"type":"text","url":"/api/conversations/conversation-scheduled-update-patch","content":"Update a scheduled reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"927":{"id":"/api/conversations/conversation-scheduled-send-now-post","page_id":"/api/conversations/conversation-scheduled-send-now-post","type":"page","content":"Send a scheduled reply now","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-scheduled-send-now-post"},"928":{"id":"/api/conversations/conversation-scheduled-send-now-post-0","page_id":"/api/conversations/conversation-scheduled-send-now-post","tags":[],"type":"text","url":"/api/conversations/conversation-scheduled-send-now-post","content":"Send a scheduled reply now.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"929":{"id":"/api/conversations/conversation-scheduled-send-now-post-1","page_id":"/api/conversations/conversation-scheduled-send-now-post","tags":[],"type":"text","url":"/api/conversations/conversation-scheduled-send-now-post","content":"Send a scheduled reply now.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"930":{"id":"/api/conversations/conversation-snooze-put","page_id":"/api/conversations/conversation-snooze-put","type":"page","content":"Snooze a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-snooze-put"},"931":{"id":"/api/conversations/conversation-snooze-put-0","page_id":"/api/conversations/conversation-snooze-put","tags":[],"type":"text","url":"/api/conversations/conversation-snooze-put","content":"Snooze a conversation."},"932":{"id":"/api/conversations/conversation-snooze-put-1","page_id":"/api/conversations/conversation-snooze-put","tags":[],"type":"text","url":"/api/conversations/conversation-snooze-put","content":"Snooze a conversation."},"933":{"id":"/api/conversations/conversation-spam-post","page_id":"/api/conversations/conversation-spam-post","type":"page","content":"Mark a conversation as spam","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-spam-post"},"934":{"id":"/api/conversations/conversation-spam-post-0","page_id":"/api/conversations/conversation-spam-post","tags":[],"type":"text","url":"/api/conversations/conversation-spam-post","content":"Mark a conversation as spam."},"935":{"id":"/api/conversations/conversation-spam-post-1","page_id":"/api/conversations/conversation-spam-post","tags":[],"type":"text","url":"/api/conversations/conversation-spam-post","content":"Mark a conversation as spam."},"936":{"id":"/api/conversations/conversation-spam-delete","page_id":"/api/conversations/conversation-spam-delete","type":"page","content":"Unmark a conversation as spam","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-spam-delete"},"937":{"id":"/api/conversations/conversation-spam-delete-0","page_id":"/api/conversations/conversation-spam-delete","tags":[],"type":"text","url":"/api/conversations/conversation-spam-delete","content":"Unmark a conversation as spam."},"938":{"id":"/api/conversations/conversation-spam-delete-1","page_id":"/api/conversations/conversation-spam-delete","tags":[],"type":"text","url":"/api/conversations/conversation-spam-delete","content":"Unmark a conversation as spam."},"939":{"id":"/api/conversations/conversation-split-post","page_id":"/api/conversations/conversation-split-post","type":"page","content":"Split a conversation at a message","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-split-post"},"940":{"id":"/api/conversations/conversation-split-post-0","page_id":"/api/conversations/conversation-split-post","tags":[],"type":"text","url":"/api/conversations/conversation-split-post","content":"Split a conversation at a message.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"941":{"id":"/api/conversations/conversation-split-post-1","page_id":"/api/conversations/conversation-split-post","tags":[],"type":"text","url":"/api/conversations/conversation-split-post","content":"Split a conversation at a message.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"942":{"id":"/api/conversations/conversation-tags-post","page_id":"/api/conversations/conversation-tags-post","type":"page","content":"Attach a tag","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-tags-post"},"943":{"id":"/api/conversations/conversation-tags-post-0","page_id":"/api/conversations/conversation-tags-post","tags":[],"type":"text","url":"/api/conversations/conversation-tags-post","content":"Attach a tag."},"944":{"id":"/api/conversations/conversation-tags-post-1","page_id":"/api/conversations/conversation-tags-post","tags":[],"type":"text","url":"/api/conversations/conversation-tags-post","content":"Attach a tag."},"945":{"id":"/api/conversations/conversation-tags-delete","page_id":"/api/conversations/conversation-tags-delete","type":"page","content":"Detach a tag","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-tags-delete"},"946":{"id":"/api/conversations/conversation-tags-delete-0","page_id":"/api/conversations/conversation-tags-delete","tags":[],"type":"text","url":"/api/conversations/conversation-tags-delete","content":"Detach a tag."},"947":{"id":"/api/conversations/conversation-tags-delete-1","page_id":"/api/conversations/conversation-tags-delete","tags":[],"type":"text","url":"/api/conversations/conversation-tags-delete","content":"Detach a tag."},"948":{"id":"/api/conversations/conversation-unsnooze-delete","page_id":"/api/conversations/conversation-unsnooze-delete","type":"page","content":"Unsnooze a conversation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-unsnooze-delete"},"949":{"id":"/api/conversations/conversation-unsnooze-delete-0","page_id":"/api/conversations/conversation-unsnooze-delete","tags":[],"type":"text","url":"/api/conversations/conversation-unsnooze-delete","content":"Unsnooze a conversation."},"950":{"id":"/api/conversations/conversation-unsnooze-delete-1","page_id":"/api/conversations/conversation-unsnooze-delete","tags":[],"type":"text","url":"/api/conversations/conversation-unsnooze-delete","content":"Unsnooze a conversation."},"951":{"id":"/api/conversations/conversation-update-priority-put","page_id":"/api/conversations/conversation-update-priority-put","type":"page","content":"Update a conversation's priority","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversation-update-priority-put"},"952":{"id":"/api/conversations/conversation-update-priority-put-0","page_id":"/api/conversations/conversation-update-priority-put","tags":[],"type":"text","url":"/api/conversations/conversation-update-priority-put","content":"Update a conversation's priority."},"953":{"id":"/api/conversations/conversation-update-priority-put-1","page_id":"/api/conversations/conversation-update-priority-put","tags":[],"type":"text","url":"/api/conversations/conversation-update-priority-put","content":"Update a conversation's priority."},"954":{"id":"/api/conversations/conversations-mine-get","page_id":"/api/conversations/conversations-mine-get","type":"page","content":"List conversations assigned to the current user","breadcrumbs":["ThriveDesk Developer Docs","API reference","Conversations"],"tags":[],"url":"/api/conversations/conversations-mine-get"},"955":{"id":"/api/conversations/conversations-mine-get-0","page_id":"/api/conversations/conversations-mine-get","tags":[],"type":"text","url":"/api/conversations/conversations-mine-get","content":"List conversations assigned to the current user."},"956":{"id":"/api/conversations/conversations-mine-get-1","page_id":"/api/conversations/conversations-mine-get","tags":[],"type":"text","url":"/api/conversations/conversations-mine-get","content":"List conversations assigned to the current user."},"957":{"id":"/api/contacts/contacts-index-get","page_id":"/api/contacts/contacts-index-get","type":"page","content":"List contacts","breadcrumbs":["ThriveDesk Developer Docs","API reference","Contacts"],"tags":[],"url":"/api/contacts/contacts-index-get"},"958":{"id":"/api/contacts/contacts-index-get-0","page_id":"/api/contacts/contacts-index-get","tags":[],"type":"text","url":"/api/contacts/contacts-index-get","content":"List contacts."},"959":{"id":"/api/contacts/contacts-index-get-1","page_id":"/api/contacts/contacts-index-get","tags":[],"type":"text","url":"/api/contacts/contacts-index-get","content":"List contacts."},"960":{"id":"/api/contacts/contacts-index-post","page_id":"/api/contacts/contacts-index-post","type":"page","content":"Create a contact","breadcrumbs":["ThriveDesk Developer Docs","API reference","Contacts"],"tags":[],"url":"/api/contacts/contacts-index-post"},"961":{"id":"/api/contacts/contacts-index-post-0","page_id":"/api/contacts/contacts-index-post","tags":[],"type":"text","url":"/api/contacts/contacts-index-post","content":"Create a contact."},"962":{"id":"/api/contacts/contacts-index-post-1","page_id":"/api/contacts/contacts-index-post","tags":[],"type":"text","url":"/api/contacts/contacts-index-post","content":"Create a contact."},"963":{"id":"/api/contacts/contacts-resource-get","page_id":"/api/contacts/contacts-resource-get","type":"page","content":"View a contact","breadcrumbs":["ThriveDesk Developer Docs","API reference","Contacts"],"tags":[],"url":"/api/contacts/contacts-resource-get"},"964":{"id":"/api/contacts/contacts-resource-get-0","page_id":"/api/contacts/contacts-resource-get","tags":[],"type":"text","url":"/api/contacts/contacts-resource-get","content":"View a contact."},"965":{"id":"/api/contacts/contacts-resource-get-1","page_id":"/api/contacts/contacts-resource-get","tags":[],"type":"text","url":"/api/contacts/contacts-resource-get","content":"View a contact."},"966":{"id":"/api/contacts/contacts-resource-patch","page_id":"/api/contacts/contacts-resource-patch","type":"page","content":"Update a contact","breadcrumbs":["ThriveDesk Developer Docs","API reference","Contacts"],"tags":[],"url":"/api/contacts/contacts-resource-patch"},"967":{"id":"/api/contacts/contacts-resource-patch-0","page_id":"/api/contacts/contacts-resource-patch","tags":[],"type":"text","url":"/api/contacts/contacts-resource-patch","content":"Update a contact."},"968":{"id":"/api/contacts/contacts-resource-patch-1","page_id":"/api/contacts/contacts-resource-patch","tags":[],"type":"text","url":"/api/contacts/contacts-resource-patch","content":"Update a contact."},"969":{"id":"/api/contacts/contacts-conversations-get","page_id":"/api/contacts/contacts-conversations-get","type":"page","content":"List conversations for a contact","breadcrumbs":["ThriveDesk Developer Docs","API reference","Contacts"],"tags":[],"url":"/api/contacts/contacts-conversations-get"},"970":{"id":"/api/contacts/contacts-conversations-get-0","page_id":"/api/contacts/contacts-conversations-get","tags":[],"type":"text","url":"/api/contacts/contacts-conversations-get","content":"List conversations for a contact."},"971":{"id":"/api/contacts/contacts-conversations-get-1","page_id":"/api/contacts/contacts-conversations-get","tags":[],"type":"text","url":"/api/contacts/contacts-conversations-get","content":"List conversations for a contact."},"972":{"id":"/api/inboxes/inboxes-index-get","page_id":"/api/inboxes/inboxes-index-get","type":"page","content":"List inboxes","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inboxes-index-get"},"973":{"id":"/api/inboxes/inboxes-index-get-0","page_id":"/api/inboxes/inboxes-index-get","tags":[],"type":"text","url":"/api/inboxes/inboxes-index-get","content":"List inboxes."},"974":{"id":"/api/inboxes/inboxes-index-get-1","page_id":"/api/inboxes/inboxes-index-get","tags":[],"type":"text","url":"/api/inboxes/inboxes-index-get","content":"List inboxes."},"975":{"id":"/api/inboxes/inboxes-resource-get","page_id":"/api/inboxes/inboxes-resource-get","type":"page","content":"List conversations in an inbox","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inboxes-resource-get"},"976":{"id":"/api/inboxes/inboxes-resource-get-0","page_id":"/api/inboxes/inboxes-resource-get","tags":[],"type":"text","url":"/api/inboxes/inboxes-resource-get","content":"List conversations in an inbox."},"977":{"id":"/api/inboxes/inboxes-resource-get-1","page_id":"/api/inboxes/inboxes-resource-get","tags":[],"type":"text","url":"/api/inboxes/inboxes-resource-get","content":"List conversations in an inbox."},"978":{"id":"/api/inboxes/inboxes-resource-post","page_id":"/api/inboxes/inboxes-resource-post","type":"page","content":"Filter conversations in an inbox","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inboxes-resource-post"},"979":{"id":"/api/inboxes/inboxes-resource-post-0","page_id":"/api/inboxes/inboxes-resource-post","tags":[],"type":"text","url":"/api/inboxes/inboxes-resource-post","content":"Filter conversations in an inbox."},"980":{"id":"/api/inboxes/inboxes-resource-post-1","page_id":"/api/inboxes/inboxes-resource-post","tags":[],"type":"text","url":"/api/inboxes/inboxes-resource-post","content":"Filter conversations in an inbox."},"981":{"id":"/api/inboxes/inbox-automations-index-get","page_id":"/api/inboxes/inbox-automations-index-get","type":"page","content":"List automations","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-automations-index-get"},"982":{"id":"/api/inboxes/inbox-automations-index-get-0","page_id":"/api/inboxes/inbox-automations-index-get","tags":[],"type":"text","url":"/api/inboxes/inbox-automations-index-get","content":"List automations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"983":{"id":"/api/inboxes/inbox-automations-index-get-1","page_id":"/api/inboxes/inbox-automations-index-get","tags":[],"type":"text","url":"/api/inboxes/inbox-automations-index-get","content":"List automations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"984":{"id":"/api/inboxes/inbox-automations-resource-get","page_id":"/api/inboxes/inbox-automations-resource-get","type":"page","content":"View an automation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-automations-resource-get"},"985":{"id":"/api/inboxes/inbox-automations-resource-get-0","page_id":"/api/inboxes/inbox-automations-resource-get","tags":[],"type":"text","url":"/api/inboxes/inbox-automations-resource-get","content":"View an automation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"986":{"id":"/api/inboxes/inbox-automations-resource-get-1","page_id":"/api/inboxes/inbox-automations-resource-get","tags":[],"type":"text","url":"/api/inboxes/inbox-automations-resource-get","content":"View an automation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"987":{"id":"/api/inboxes/inbox-automations-resource-delete","page_id":"/api/inboxes/inbox-automations-resource-delete","type":"page","content":"Delete an automation","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-automations-resource-delete"},"988":{"id":"/api/inboxes/inbox-automations-resource-delete-0","page_id":"/api/inboxes/inbox-automations-resource-delete","tags":[],"type":"text","url":"/api/inboxes/inbox-automations-resource-delete","content":"Requires the `delete_automations` permission. Permanent: the automation is removed outright, and conversations it already acted on keep those changes. Creating and updating automations is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"989":{"id":"/api/inboxes/inbox-automations-resource-delete-1","page_id":"/api/inboxes/inbox-automations-resource-delete","tags":[],"type":"text","url":"/api/inboxes/inbox-automations-resource-delete","content":"Requires the `delete_automations` permission. Permanent: the automation is removed outright, and conversations it already acted on keep those changes. Creating and updating automations is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"990":{"id":"/api/inboxes/inbox-batch-delete-post","page_id":"/api/inboxes/inbox-batch-delete-post","type":"page","content":"Soft-delete many conversations","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-batch-delete-post"},"991":{"id":"/api/inboxes/inbox-batch-delete-post-0","page_id":"/api/inboxes/inbox-batch-delete-post","tags":[],"type":"text","url":"/api/inboxes/inbox-batch-delete-post","content":"Soft-delete many conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"992":{"id":"/api/inboxes/inbox-batch-delete-post-1","page_id":"/api/inboxes/inbox-batch-delete-post","tags":[],"type":"text","url":"/api/inboxes/inbox-batch-delete-post","content":"Soft-delete many conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"993":{"id":"/api/inboxes/inbox-batch-restore-post","page_id":"/api/inboxes/inbox-batch-restore-post","type":"page","content":"Restore many trashed conversations","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-batch-restore-post"},"994":{"id":"/api/inboxes/inbox-batch-restore-post-0","page_id":"/api/inboxes/inbox-batch-restore-post","tags":[],"type":"text","url":"/api/inboxes/inbox-batch-restore-post","content":"Restore many trashed conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"995":{"id":"/api/inboxes/inbox-batch-restore-post-1","page_id":"/api/inboxes/inbox-batch-restore-post","tags":[],"type":"text","url":"/api/inboxes/inbox-batch-restore-post","content":"Restore many trashed conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"996":{"id":"/api/inboxes/inbox-batch-update-post","page_id":"/api/inboxes/inbox-batch-update-post","type":"page","content":"Bulk update conversations","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-batch-update-post"},"997":{"id":"/api/inboxes/inbox-batch-update-post-0","page_id":"/api/inboxes/inbox-batch-update-post","tags":[],"type":"text","url":"/api/inboxes/inbox-batch-update-post","content":"Bulk update conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"998":{"id":"/api/inboxes/inbox-batch-update-post-1","page_id":"/api/inboxes/inbox-batch-update-post","tags":[],"type":"text","url":"/api/inboxes/inbox-batch-update-post","content":"Bulk update conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"999":{"id":"/api/inboxes/inbox-conversations-store-post","page_id":"/api/inboxes/inbox-conversations-store-post","type":"page","content":"Start a new conversation in an inbox","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-conversations-store-post"},"1000":{"id":"/api/inboxes/inbox-conversations-store-post-0","page_id":"/api/inboxes/inbox-conversations-store-post","tags":[],"type":"text","url":"/api/inboxes/inbox-conversations-store-post","content":"Start a new conversation in an inbox."},"1001":{"id":"/api/inboxes/inbox-conversations-store-post-1","page_id":"/api/inboxes/inbox-conversations-store-post","tags":[],"type":"text","url":"/api/inboxes/inbox-conversations-store-post","content":"Start a new conversation in an inbox."},"1002":{"id":"/api/inboxes/inbox-custom-fields-index-post","page_id":"/api/inboxes/inbox-custom-fields-index-post","type":"page","content":"Create a custom field","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-custom-fields-index-post"},"1003":{"id":"/api/inboxes/inbox-custom-fields-index-post-0","page_id":"/api/inboxes/inbox-custom-fields-index-post","tags":[],"type":"text","url":"/api/inboxes/inbox-custom-fields-index-post","content":"Create a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1004":{"id":"/api/inboxes/inbox-custom-fields-index-post-1","page_id":"/api/inboxes/inbox-custom-fields-index-post","tags":[],"type":"text","url":"/api/inboxes/inbox-custom-fields-index-post","content":"Create a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1005":{"id":"/api/inboxes/inbox-custom-fields-resource-patch","page_id":"/api/inboxes/inbox-custom-fields-resource-patch","type":"page","content":"Update a custom field","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-custom-fields-resource-patch"},"1006":{"id":"/api/inboxes/inbox-custom-fields-resource-patch-0","page_id":"/api/inboxes/inbox-custom-fields-resource-patch","tags":[],"type":"text","url":"/api/inboxes/inbox-custom-fields-resource-patch","content":"Update a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1007":{"id":"/api/inboxes/inbox-custom-fields-resource-patch-1","page_id":"/api/inboxes/inbox-custom-fields-resource-patch","tags":[],"type":"text","url":"/api/inboxes/inbox-custom-fields-resource-patch","content":"Update a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1008":{"id":"/api/inboxes/inbox-custom-fields-resource-delete","page_id":"/api/inboxes/inbox-custom-fields-resource-delete","type":"page","content":"Delete a custom field","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-custom-fields-resource-delete"},"1009":{"id":"/api/inboxes/inbox-custom-fields-resource-delete-0","page_id":"/api/inboxes/inbox-custom-fields-resource-delete","tags":[],"type":"text","url":"/api/inboxes/inbox-custom-fields-resource-delete","content":"Delete a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1010":{"id":"/api/inboxes/inbox-custom-fields-resource-delete-1","page_id":"/api/inboxes/inbox-custom-fields-resource-delete","tags":[],"type":"text","url":"/api/inboxes/inbox-custom-fields-resource-delete","content":"Delete a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1011":{"id":"/api/inboxes/inbox-custom-views-resource-delete","page_id":"/api/inboxes/inbox-custom-views-resource-delete","type":"page","content":"Delete a custom view","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-custom-views-resource-delete"},"1012":{"id":"/api/inboxes/inbox-custom-views-resource-delete-0","page_id":"/api/inboxes/inbox-custom-views-resource-delete","tags":[],"type":"text","url":"/api/inboxes/inbox-custom-views-resource-delete","content":"Only the teammate who owns the view may delete it, the account owner included. Permanent, and it removes the view for everyone it was shared with. Listing and creating custom views is not part of this surface, so the identifier has to come from a first-party client.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1013":{"id":"/api/inboxes/inbox-custom-views-resource-delete-1","page_id":"/api/inboxes/inbox-custom-views-resource-delete","tags":[],"type":"text","url":"/api/inboxes/inbox-custom-views-resource-delete","content":"Only the teammate who owns the view may delete it, the account owner included. Permanent, and it removes the view for everyone it was shared with. Listing and creating custom views is not part of this surface, so the identifier has to come from a first-party client.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1014":{"id":"/api/inboxes/inbox-saved-replies-get","page_id":"/api/inboxes/inbox-saved-replies-get","type":"page","content":"List saved replies for an inbox","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-saved-replies-get"},"1015":{"id":"/api/inboxes/inbox-saved-replies-get-0","page_id":"/api/inboxes/inbox-saved-replies-get","tags":[],"type":"text","url":"/api/inboxes/inbox-saved-replies-get","content":"List saved replies for an inbox."},"1016":{"id":"/api/inboxes/inbox-saved-replies-get-1","page_id":"/api/inboxes/inbox-saved-replies-get","tags":[],"type":"text","url":"/api/inboxes/inbox-saved-replies-get","content":"List saved replies for an inbox."},"1017":{"id":"/api/inboxes/inbox-tags-get","page_id":"/api/inboxes/inbox-tags-get","type":"page","content":"List tags assigned in an inbox","breadcrumbs":["ThriveDesk Developer Docs","API reference","Inboxes"],"tags":[],"url":"/api/inboxes/inbox-tags-get"},"1018":{"id":"/api/inboxes/inbox-tags-get-0","page_id":"/api/inboxes/inbox-tags-get","tags":[],"type":"text","url":"/api/inboxes/inbox-tags-get","content":"List tags assigned in an inbox."},"1019":{"id":"/api/inboxes/inbox-tags-get-1","page_id":"/api/inboxes/inbox-tags-get","tags":[],"type":"text","url":"/api/inboxes/inbox-tags-get","content":"List tags assigned in an inbox."},"1020":{"id":"/api/tags/tags-index-get","page_id":"/api/tags/tags-index-get","type":"page","content":"List tags","breadcrumbs":["ThriveDesk Developer Docs","API reference","Tags"],"tags":[],"url":"/api/tags/tags-index-get"},"1021":{"id":"/api/tags/tags-index-get-0","page_id":"/api/tags/tags-index-get","tags":[],"type":"text","url":"/api/tags/tags-index-get","content":"List tags."},"1022":{"id":"/api/tags/tags-index-get-1","page_id":"/api/tags/tags-index-get","tags":[],"type":"text","url":"/api/tags/tags-index-get","content":"List tags."},"1023":{"id":"/api/tags/tags-index-post","page_id":"/api/tags/tags-index-post","type":"page","content":"Create a tag","breadcrumbs":["ThriveDesk Developer Docs","API reference","Tags"],"tags":[],"url":"/api/tags/tags-index-post"},"1024":{"id":"/api/tags/tags-index-post-0","page_id":"/api/tags/tags-index-post","tags":[],"type":"text","url":"/api/tags/tags-index-post","content":"Create a tag."},"1025":{"id":"/api/tags/tags-index-post-1","page_id":"/api/tags/tags-index-post","tags":[],"type":"text","url":"/api/tags/tags-index-post","content":"Create a tag."},"1026":{"id":"/api/tags/tags-resource-delete","page_id":"/api/tags/tags-resource-delete","type":"page","content":"Delete a tag","breadcrumbs":["ThriveDesk Developer Docs","API reference","Tags"],"tags":[],"url":"/api/tags/tags-resource-delete"},"1027":{"id":"/api/tags/tags-resource-delete-0","page_id":"/api/tags/tags-resource-delete","tags":[],"type":"text","url":"/api/tags/tags-resource-delete","content":"Delete a tag."},"1028":{"id":"/api/tags/tags-resource-delete-1","page_id":"/api/tags/tags-resource-delete","tags":[],"type":"text","url":"/api/tags/tags-resource-delete","content":"Delete a tag."},"1029":{"id":"/api/tags/tags-resource-put","page_id":"/api/tags/tags-resource-put","type":"page","content":"Update a tag","breadcrumbs":["ThriveDesk Developer Docs","API reference","Tags"],"tags":[],"url":"/api/tags/tags-resource-put"},"1030":{"id":"/api/tags/tags-resource-put-0","page_id":"/api/tags/tags-resource-put","tags":[],"type":"text","url":"/api/tags/tags-resource-put","content":"Update a tag."},"1031":{"id":"/api/tags/tags-resource-put-1","page_id":"/api/tags/tags-resource-put","tags":[],"type":"text","url":"/api/tags/tags-resource-put","content":"Update a tag."},"1032":{"id":"/api/tags/tags-merge-post","page_id":"/api/tags/tags-merge-post","type":"page","content":"Merge tags into one","breadcrumbs":["ThriveDesk Developer Docs","API reference","Tags"],"tags":[],"url":"/api/tags/tags-merge-post"},"1033":{"id":"/api/tags/tags-merge-post-0","page_id":"/api/tags/tags-merge-post","tags":[],"type":"text","url":"/api/tags/tags-merge-post","content":"Merge tags into one."},"1034":{"id":"/api/tags/tags-merge-post-1","page_id":"/api/tags/tags-merge-post","tags":[],"type":"text","url":"/api/tags/tags-merge-post","content":"Merge tags into one."},"1035":{"id":"/api/users/settings-users-index-get","page_id":"/api/users/settings-users-index-get","type":"page","content":"List teammates and pending invitations","breadcrumbs":["ThriveDesk Developer Docs","API reference","Users"],"tags":[],"url":"/api/users/settings-users-index-get"},"1036":{"id":"/api/users/settings-users-index-get-0","page_id":"/api/users/settings-users-index-get","tags":[],"type":"text","url":"/api/users/settings-users-index-get","content":"List teammates and pending invitations."},"1037":{"id":"/api/users/settings-users-index-get-1","page_id":"/api/users/settings-users-index-get","tags":[],"type":"text","url":"/api/users/settings-users-index-get","content":"List teammates and pending invitations."},"1038":{"id":"/api/users/settings-users-resource-get","page_id":"/api/users/settings-users-resource-get","type":"page","content":"View a teammate","breadcrumbs":["ThriveDesk Developer Docs","API reference","Users"],"tags":[],"url":"/api/users/settings-users-resource-get"},"1039":{"id":"/api/users/settings-users-resource-get-0","page_id":"/api/users/settings-users-resource-get","tags":[],"type":"text","url":"/api/users/settings-users-resource-get","content":"View a teammate."},"1040":{"id":"/api/users/settings-users-resource-get-1","page_id":"/api/users/settings-users-resource-get","tags":[],"type":"text","url":"/api/users/settings-users-resource-get","content":"View a teammate."},"1041":{"id":"/api/saved-replies/saved-replies-index-get","page_id":"/api/saved-replies/saved-replies-index-get","type":"page","content":"List saved replies","breadcrumbs":["ThriveDesk Developer Docs","API reference","Saved replies"],"tags":[],"url":"/api/saved-replies/saved-replies-index-get"},"1042":{"id":"/api/saved-replies/saved-replies-index-get-0","page_id":"/api/saved-replies/saved-replies-index-get","tags":[],"type":"text","url":"/api/saved-replies/saved-replies-index-get","content":"List saved replies."},"1043":{"id":"/api/saved-replies/saved-replies-index-get-1","page_id":"/api/saved-replies/saved-replies-index-get","tags":[],"type":"text","url":"/api/saved-replies/saved-replies-index-get","content":"List saved replies."},"1044":{"id":"/api/saved-replies/saved-replies-index-post","page_id":"/api/saved-replies/saved-replies-index-post","type":"page","content":"Create a saved reply","breadcrumbs":["ThriveDesk Developer Docs","API reference","Saved replies"],"tags":[],"url":"/api/saved-replies/saved-replies-index-post"},"1045":{"id":"/api/saved-replies/saved-replies-index-post-0","page_id":"/api/saved-replies/saved-replies-index-post","tags":[],"type":"text","url":"/api/saved-replies/saved-replies-index-post","content":"Create a saved reply."},"1046":{"id":"/api/saved-replies/saved-replies-index-post-1","page_id":"/api/saved-replies/saved-replies-index-post","tags":[],"type":"text","url":"/api/saved-replies/saved-replies-index-post","content":"Create a saved reply."},"1047":{"id":"/api/saved-replies/saved-replies-resource-delete","page_id":"/api/saved-replies/saved-replies-resource-delete","type":"page","content":"Delete a saved reply","breadcrumbs":["ThriveDesk Developer Docs","API reference","Saved replies"],"tags":[],"url":"/api/saved-replies/saved-replies-resource-delete"},"1048":{"id":"/api/saved-replies/saved-replies-resource-delete-0","page_id":"/api/saved-replies/saved-replies-resource-delete","tags":[],"type":"text","url":"/api/saved-replies/saved-replies-resource-delete","content":"Delete a saved reply."},"1049":{"id":"/api/saved-replies/saved-replies-resource-delete-1","page_id":"/api/saved-replies/saved-replies-resource-delete","tags":[],"type":"text","url":"/api/saved-replies/saved-replies-resource-delete","content":"Delete a saved reply."},"1050":{"id":"/api/saved-replies/saved-replies-resource-put","page_id":"/api/saved-replies/saved-replies-resource-put","type":"page","content":"Update a saved reply","breadcrumbs":["ThriveDesk Developer Docs","API reference","Saved replies"],"tags":[],"url":"/api/saved-replies/saved-replies-resource-put"},"1051":{"id":"/api/saved-replies/saved-replies-resource-put-0","page_id":"/api/saved-replies/saved-replies-resource-put","tags":[],"type":"text","url":"/api/saved-replies/saved-replies-resource-put","content":"Update a saved reply."},"1052":{"id":"/api/saved-replies/saved-replies-resource-put-1","page_id":"/api/saved-replies/saved-replies-resource-put","tags":[],"type":"text","url":"/api/saved-replies/saved-replies-resource-put","content":"Update a saved reply."},"1053":{"id":"/api/business-hours/business-hours-index-get","page_id":"/api/business-hours/business-hours-index-get","type":"page","content":"List business-hours profiles","breadcrumbs":["ThriveDesk Developer Docs","API reference","Business hours"],"tags":[],"url":"/api/business-hours/business-hours-index-get"},"1054":{"id":"/api/business-hours/business-hours-index-get-0","page_id":"/api/business-hours/business-hours-index-get","tags":[],"type":"text","url":"/api/business-hours/business-hours-index-get","content":"List business-hours profiles.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1055":{"id":"/api/business-hours/business-hours-index-get-1","page_id":"/api/business-hours/business-hours-index-get","tags":[],"type":"text","url":"/api/business-hours/business-hours-index-get","content":"List business-hours profiles.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1056":{"id":"/api/business-hours/business-hours-index-post","page_id":"/api/business-hours/business-hours-index-post","type":"page","content":"Create a business-hours profile","breadcrumbs":["ThriveDesk Developer Docs","API reference","Business hours"],"tags":[],"url":"/api/business-hours/business-hours-index-post"},"1057":{"id":"/api/business-hours/business-hours-index-post-0","page_id":"/api/business-hours/business-hours-index-post","tags":[],"type":"text","url":"/api/business-hours/business-hours-index-post","content":"Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1058":{"id":"/api/business-hours/business-hours-index-post-1","page_id":"/api/business-hours/business-hours-index-post","tags":[],"type":"text","url":"/api/business-hours/business-hours-index-post","content":"Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1059":{"id":"/api/business-hours/business-hours-resource-get","page_id":"/api/business-hours/business-hours-resource-get","type":"page","content":"View a business-hours profile","breadcrumbs":["ThriveDesk Developer Docs","API reference","Business hours"],"tags":[],"url":"/api/business-hours/business-hours-resource-get"},"1060":{"id":"/api/business-hours/business-hours-resource-get-0","page_id":"/api/business-hours/business-hours-resource-get","tags":[],"type":"text","url":"/api/business-hours/business-hours-resource-get","content":"View a business-hours profile.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1061":{"id":"/api/business-hours/business-hours-resource-get-1","page_id":"/api/business-hours/business-hours-resource-get","tags":[],"type":"text","url":"/api/business-hours/business-hours-resource-get","content":"View a business-hours profile.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1062":{"id":"/api/business-hours/business-hours-resource-patch","page_id":"/api/business-hours/business-hours-resource-patch","type":"page","content":"Update a business-hours profile","breadcrumbs":["ThriveDesk Developer Docs","API reference","Business hours"],"tags":[],"url":"/api/business-hours/business-hours-resource-patch"},"1063":{"id":"/api/business-hours/business-hours-resource-patch-0","page_id":"/api/business-hours/business-hours-resource-patch","tags":[],"type":"text","url":"/api/business-hours/business-hours-resource-patch","content":"Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nOmitted keys keep their stored value and an explicit `null` is ignored rather than clearing the field. Sending `inbox_channels` replaces the whole set.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1064":{"id":"/api/business-hours/business-hours-resource-patch-1","page_id":"/api/business-hours/business-hours-resource-patch","tags":[],"type":"text","url":"/api/business-hours/business-hours-resource-patch","content":"Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nOmitted keys keep their stored value and an explicit `null` is ignored rather than clearing the field. Sending `inbox_channels` replaces the whole set.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1065":{"id":"/api/business-hours/business-hours-resource-delete","page_id":"/api/business-hours/business-hours-resource-delete","type":"page","content":"Delete a business-hours profile","breadcrumbs":["ThriveDesk Developer Docs","API reference","Business hours"],"tags":[],"url":"/api/business-hours/business-hours-resource-delete"},"1066":{"id":"/api/business-hours/business-hours-resource-delete-0","page_id":"/api/business-hours/business-hours-resource-delete","tags":[],"type":"text","url":"/api/business-hours/business-hours-resource-delete","content":"Administrators and the account owner only. Permanent, and it releases every inbox channel the profile covered.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1067":{"id":"/api/business-hours/business-hours-resource-delete-1","page_id":"/api/business-hours/business-hours-resource-delete","tags":[],"type":"text","url":"/api/business-hours/business-hours-resource-delete","content":"Administrators and the account owner only. Permanent, and it releases every inbox channel the profile covered.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1068":{"id":"/api/holidays/holidays-index-get","page_id":"/api/holidays/holidays-index-get","type":"page","content":"List holidays","breadcrumbs":["ThriveDesk Developer Docs","API reference","Holidays"],"tags":[],"url":"/api/holidays/holidays-index-get"},"1069":{"id":"/api/holidays/holidays-index-get-0","page_id":"/api/holidays/holidays-index-get","tags":[],"type":"text","url":"/api/holidays/holidays-index-get","content":"List holidays.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1070":{"id":"/api/holidays/holidays-index-get-1","page_id":"/api/holidays/holidays-index-get","tags":[],"type":"text","url":"/api/holidays/holidays-index-get","content":"List holidays.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1071":{"id":"/api/holidays/holidays-index-post","page_id":"/api/holidays/holidays-index-post","type":"page","content":"Create a holiday","breadcrumbs":["ThriveDesk Developer Docs","API reference","Holidays"],"tags":[],"url":"/api/holidays/holidays-index-post"},"1072":{"id":"/api/holidays/holidays-index-post-0","page_id":"/api/holidays/holidays-index-post","tags":[],"type":"text","url":"/api/holidays/holidays-index-post","content":"Administrators and the account owner only. Ranges may overlap an existing holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1073":{"id":"/api/holidays/holidays-index-post-1","page_id":"/api/holidays/holidays-index-post","tags":[],"type":"text","url":"/api/holidays/holidays-index-post","content":"Administrators and the account owner only. Ranges may overlap an existing holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1074":{"id":"/api/holidays/holidays-resource-get","page_id":"/api/holidays/holidays-resource-get","type":"page","content":"View a holiday","breadcrumbs":["ThriveDesk Developer Docs","API reference","Holidays"],"tags":[],"url":"/api/holidays/holidays-resource-get"},"1075":{"id":"/api/holidays/holidays-resource-get-0","page_id":"/api/holidays/holidays-resource-get","tags":[],"type":"text","url":"/api/holidays/holidays-resource-get","content":"View a holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1076":{"id":"/api/holidays/holidays-resource-get-1","page_id":"/api/holidays/holidays-resource-get","tags":[],"type":"text","url":"/api/holidays/holidays-resource-get","content":"View a holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1077":{"id":"/api/holidays/holidays-resource-patch","page_id":"/api/holidays/holidays-resource-patch","type":"page","content":"Update a holiday","breadcrumbs":["ThriveDesk Developer Docs","API reference","Holidays"],"tags":[],"url":"/api/holidays/holidays-resource-patch"},"1078":{"id":"/api/holidays/holidays-resource-patch-0","page_id":"/api/holidays/holidays-resource-patch","tags":[],"type":"text","url":"/api/holidays/holidays-resource-patch","content":"Administrators and the account owner only.\n\nWhen only one date is sent the range is checked against the stored value for the other. A range violation is always reported under `end_date`, even when `start_date` is the field that moved.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1079":{"id":"/api/holidays/holidays-resource-patch-1","page_id":"/api/holidays/holidays-resource-patch","tags":[],"type":"text","url":"/api/holidays/holidays-resource-patch","content":"Administrators and the account owner only.\n\nWhen only one date is sent the range is checked against the stored value for the other. A range violation is always reported under `end_date`, even when `start_date` is the field that moved.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1080":{"id":"/api/holidays/holidays-resource-delete","page_id":"/api/holidays/holidays-resource-delete","type":"page","content":"Delete a holiday","breadcrumbs":["ThriveDesk Developer Docs","API reference","Holidays"],"tags":[],"url":"/api/holidays/holidays-resource-delete"},"1081":{"id":"/api/holidays/holidays-resource-delete-0","page_id":"/api/holidays/holidays-resource-delete","tags":[],"type":"text","url":"/api/holidays/holidays-resource-delete","content":"Administrators and the account owner only. The holiday stops applying immediately and drops out of the list.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1082":{"id":"/api/holidays/holidays-resource-delete-1","page_id":"/api/holidays/holidays-resource-delete","tags":[],"type":"text","url":"/api/holidays/holidays-resource-delete","content":"Administrators and the account owner only. The holiday stops applying immediately and drops out of the list.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1083":{"id":"/api/reports/reports-agents-get","page_id":"/api/reports/reports-agents-get","type":"page","content":"Agent leaderboard","breadcrumbs":["ThriveDesk Developer Docs","API reference","Reports"],"tags":[],"url":"/api/reports/reports-agents-get"},"1084":{"id":"/api/reports/reports-agents-get-0","page_id":"/api/reports/reports-agents-get","tags":[],"type":"text","url":"/api/reports/reports-agents-get","content":"Agent leaderboard."},"1085":{"id":"/api/reports/reports-agents-get-1","page_id":"/api/reports/reports-agents-get","tags":[],"type":"text","url":"/api/reports/reports-agents-get","content":"Agent leaderboard."},"1086":{"id":"/api/reports/reports-conversations-get","page_id":"/api/reports/reports-conversations-get","type":"page","content":"Conversation volume report","breadcrumbs":["ThriveDesk Developer Docs","API reference","Reports"],"tags":[],"url":"/api/reports/reports-conversations-get"},"1087":{"id":"/api/reports/reports-conversations-get-0","page_id":"/api/reports/reports-conversations-get","tags":[],"type":"text","url":"/api/reports/reports-conversations-get","content":"Conversation volume report."},"1088":{"id":"/api/reports/reports-conversations-get-1","page_id":"/api/reports/reports-conversations-get","tags":[],"type":"text","url":"/api/reports/reports-conversations-get","content":"Conversation volume report."},"1089":{"id":"/api/reports/reports-happiness-get","page_id":"/api/reports/reports-happiness-get","type":"page","content":"Happiness ratings report","breadcrumbs":["ThriveDesk Developer Docs","API reference","Reports"],"tags":[],"url":"/api/reports/reports-happiness-get"},"1090":{"id":"/api/reports/reports-happiness-get-0","page_id":"/api/reports/reports-happiness-get","tags":[],"type":"text","url":"/api/reports/reports-happiness-get","content":"Happiness ratings report."},"1091":{"id":"/api/reports/reports-happiness-get-1","page_id":"/api/reports/reports-happiness-get","tags":[],"type":"text","url":"/api/reports/reports-happiness-get","content":"Happiness ratings report."},"1092":{"id":"/api/reports/reports-productivity-get","page_id":"/api/reports/reports-productivity-get","type":"page","content":"Productivity report","breadcrumbs":["ThriveDesk Developer Docs","API reference","Reports"],"tags":[],"url":"/api/reports/reports-productivity-get"},"1093":{"id":"/api/reports/reports-productivity-get-0","page_id":"/api/reports/reports-productivity-get","tags":[],"type":"text","url":"/api/reports/reports-productivity-get","content":"Productivity report."},"1094":{"id":"/api/reports/reports-productivity-get-1","page_id":"/api/reports/reports-productivity-get","tags":[],"type":"text","url":"/api/reports/reports-productivity-get","content":"Productivity report."},"1095":{"id":"/api/knowledge-base/knowledgebase-index-get","page_id":"/api/knowledge-base/knowledgebase-index-get","type":"page","content":"List knowledge bases","breadcrumbs":["ThriveDesk Developer Docs","API reference","Knowledge base"],"tags":[],"url":"/api/knowledge-base/knowledgebase-index-get"},"1096":{"id":"/api/knowledge-base/knowledgebase-index-get-0","page_id":"/api/knowledge-base/knowledgebase-index-get","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-index-get","content":"List knowledge bases.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1097":{"id":"/api/knowledge-base/knowledgebase-index-get-1","page_id":"/api/knowledge-base/knowledgebase-index-get","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-index-get","content":"List knowledge bases.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1098":{"id":"/api/knowledge-base/knowledgebase-index-post","page_id":"/api/knowledge-base/knowledgebase-index-post","type":"page","content":"Create a knowledge base","breadcrumbs":["ThriveDesk Developer Docs","API reference","Knowledge base"],"tags":[],"url":"/api/knowledge-base/knowledgebase-index-post"},"1099":{"id":"/api/knowledge-base/knowledgebase-index-post-0","page_id":"/api/knowledge-base/knowledgebase-index-post","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-index-post","content":"Create a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1100":{"id":"/api/knowledge-base/knowledgebase-index-post-1","page_id":"/api/knowledge-base/knowledgebase-index-post","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-index-post","content":"Create a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1101":{"id":"/api/knowledge-base/knowledgebase-resource-get","page_id":"/api/knowledge-base/knowledgebase-resource-get","type":"page","content":"View a knowledge base","breadcrumbs":["ThriveDesk Developer Docs","API reference","Knowledge base"],"tags":[],"url":"/api/knowledge-base/knowledgebase-resource-get"},"1102":{"id":"/api/knowledge-base/knowledgebase-resource-get-0","page_id":"/api/knowledge-base/knowledgebase-resource-get","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-resource-get","content":"View a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1103":{"id":"/api/knowledge-base/knowledgebase-resource-get-1","page_id":"/api/knowledge-base/knowledgebase-resource-get","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-resource-get","content":"View a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1104":{"id":"/api/knowledge-base/knowledgebase-resource-post","page_id":"/api/knowledge-base/knowledgebase-resource-post","type":"page","content":"Update a knowledge base","breadcrumbs":["ThriveDesk Developer Docs","API reference","Knowledge base"],"tags":[],"url":"/api/knowledge-base/knowledgebase-resource-post"},"1105":{"id":"/api/knowledge-base/knowledgebase-resource-post-0","page_id":"/api/knowledge-base/knowledgebase-resource-post","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-resource-post","content":"Update a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1106":{"id":"/api/knowledge-base/knowledgebase-resource-post-1","page_id":"/api/knowledge-base/knowledgebase-resource-post","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-resource-post","content":"Update a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1107":{"id":"/api/knowledge-base/knowledgebase-resource-delete","page_id":"/api/knowledge-base/knowledgebase-resource-delete","type":"page","content":"Delete a knowledge base","breadcrumbs":["ThriveDesk Developer Docs","API reference","Knowledge base"],"tags":[],"url":"/api/knowledge-base/knowledgebase-resource-delete"},"1108":{"id":"/api/knowledge-base/knowledgebase-resource-delete-0","page_id":"/api/knowledge-base/knowledgebase-resource-delete","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-resource-delete","content":"Delete a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1109":{"id":"/api/knowledge-base/knowledgebase-resource-delete-1","page_id":"/api/knowledge-base/knowledgebase-resource-delete","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-resource-delete","content":"Delete a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1110":{"id":"/api/knowledge-base/knowledgebase-users-delete-delete","page_id":"/api/knowledge-base/knowledgebase-users-delete-delete","type":"page","content":"Remove a knowledge base member","breadcrumbs":["ThriveDesk Developer Docs","API reference","Knowledge base"],"tags":[],"url":"/api/knowledge-base/knowledgebase-users-delete-delete"},"1111":{"id":"/api/knowledge-base/knowledgebase-users-delete-delete-0","page_id":"/api/knowledge-base/knowledgebase-users-delete-delete","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-users-delete-delete","content":"Revokes one person's access to the help center. The ThriveDesk user account is untouched, and re-inviting them restores access. Proxied to the help-center service, so the status and body are whatever it returns. Listing and inviting members is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1112":{"id":"/api/knowledge-base/knowledgebase-users-delete-delete-1","page_id":"/api/knowledge-base/knowledgebase-users-delete-delete","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-users-delete-delete","content":"Revokes one person's access to the help center. The ThriveDesk user account is untouched, and re-inviting them restores access. Proxied to the help-center service, so the status and body are whatever it returns. Listing and inviting members is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1113":{"id":"/api/knowledge-base/knowledgebase-articles-index-get","page_id":"/api/knowledge-base/knowledgebase-articles-index-get","type":"page","content":"List articles","breadcrumbs":["ThriveDesk Developer Docs","API reference","Knowledge base"],"tags":[],"url":"/api/knowledge-base/knowledgebase-articles-index-get"},"1114":{"id":"/api/knowledge-base/knowledgebase-articles-index-get-0","page_id":"/api/knowledge-base/knowledgebase-articles-index-get","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-articles-index-get","content":"List articles.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1115":{"id":"/api/knowledge-base/knowledgebase-articles-index-get-1","page_id":"/api/knowledge-base/knowledgebase-articles-index-get","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-articles-index-get","content":"List articles.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1116":{"id":"/api/knowledge-base/knowledgebase-articles-show-get","page_id":"/api/knowledge-base/knowledgebase-articles-show-get","type":"page","content":"View an article","breadcrumbs":["ThriveDesk Developer Docs","API reference","Knowledge base"],"tags":[],"url":"/api/knowledge-base/knowledgebase-articles-show-get"},"1117":{"id":"/api/knowledge-base/knowledgebase-articles-show-get-0","page_id":"/api/knowledge-base/knowledgebase-articles-show-get","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-articles-show-get","content":"View an article.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1118":{"id":"/api/knowledge-base/knowledgebase-articles-show-get-1","page_id":"/api/knowledge-base/knowledgebase-articles-show-get","tags":[],"type":"text","url":"/api/knowledge-base/knowledgebase-articles-show-get","content":"View an article.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1119":{"id":"/api/attachments/attachments-download-get","page_id":"/api/attachments/attachments-download-get","type":"page","content":"Download an attachment (binary stream)","breadcrumbs":["ThriveDesk Developer Docs","API reference","Attachments"],"tags":[],"url":"/api/attachments/attachments-download-get"},"1120":{"id":"/api/attachments/attachments-download-get-0","page_id":"/api/attachments/attachments-download-get","tags":[],"type":"text","url":"/api/attachments/attachments-download-get","content":"Download an attachment (binary stream)."},"1121":{"id":"/api/attachments/attachments-download-get-1","page_id":"/api/attachments/attachments-download-get","tags":[],"type":"text","url":"/api/attachments/attachments-download-get","content":"Download an attachment (binary stream)."},"1122":{"id":"/api/attachments/attachments-delete-delete","page_id":"/api/attachments/attachments-delete-delete","type":"page","content":"Delete an attachment","breadcrumbs":["ThriveDesk Developer Docs","API reference","Attachments"],"tags":[],"url":"/api/attachments/attachments-delete-delete"},"1123":{"id":"/api/attachments/attachments-delete-delete-0","page_id":"/api/attachments/attachments-delete-delete","tags":[],"type":"text","url":"/api/attachments/attachments-delete-delete","content":"Delete an attachment."},"1124":{"id":"/api/attachments/attachments-delete-delete-1","page_id":"/api/attachments/attachments-delete-delete","tags":[],"type":"text","url":"/api/attachments/attachments-delete-delete","content":"Delete an attachment."},"1125":{"id":"/api/attachments/attachments-store-post","page_id":"/api/attachments/attachments-store-post","type":"page","content":"Upload attachments to a conversation draft","breadcrumbs":["ThriveDesk Developer Docs","API reference","Attachments"],"tags":[],"url":"/api/attachments/attachments-store-post"},"1126":{"id":"/api/attachments/attachments-store-post-0","page_id":"/api/attachments/attachments-store-post","tags":[],"type":"text","url":"/api/attachments/attachments-store-post","content":"Upload attachments to a conversation draft."},"1127":{"id":"/api/attachments/attachments-store-post-1","page_id":"/api/attachments/attachments-store-post","tags":[],"type":"text","url":"/api/attachments/attachments-store-post","content":"Upload attachments to a conversation draft."},"1128":{"id":"/api/messages-and-notes/messages-resource-get","page_id":"/api/messages-and-notes/messages-resource-get","type":"page","content":"View a single message body","breadcrumbs":["ThriveDesk Developer Docs","API reference","Messages and notes"],"tags":[],"url":"/api/messages-and-notes/messages-resource-get"},"1129":{"id":"/api/messages-and-notes/messages-resource-get-0","page_id":"/api/messages-and-notes/messages-resource-get","tags":[],"type":"text","url":"/api/messages-and-notes/messages-resource-get","content":"View a single message body."},"1130":{"id":"/api/messages-and-notes/messages-resource-get-1","page_id":"/api/messages-and-notes/messages-resource-get","tags":[],"type":"text","url":"/api/messages-and-notes/messages-resource-get","content":"View a single message body."},"1131":{"id":"/api/messages-and-notes/messages-resource-put","page_id":"/api/messages-and-notes/messages-resource-put","type":"page","content":"Update a message","breadcrumbs":["ThriveDesk Developer Docs","API reference","Messages and notes"],"tags":[],"url":"/api/messages-and-notes/messages-resource-put"},"1132":{"id":"/api/messages-and-notes/messages-resource-put-0","page_id":"/api/messages-and-notes/messages-resource-put","tags":[],"type":"text","url":"/api/messages-and-notes/messages-resource-put","content":"Update a message.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1133":{"id":"/api/messages-and-notes/messages-resource-put-1","page_id":"/api/messages-and-notes/messages-resource-put","tags":[],"type":"text","url":"/api/messages-and-notes/messages-resource-put","content":"Update a message.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1134":{"id":"/api/messages-and-notes/notes-resource-delete","page_id":"/api/messages-and-notes/notes-resource-delete","type":"page","content":"Delete a note","breadcrumbs":["ThriveDesk Developer Docs","API reference","Messages and notes"],"tags":[],"url":"/api/messages-and-notes/notes-resource-delete"},"1135":{"id":"/api/messages-and-notes/notes-resource-delete-0","page_id":"/api/messages-and-notes/notes-resource-delete","tags":[],"type":"text","url":"/api/messages-and-notes/notes-resource-delete","content":"Delete a note.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1136":{"id":"/api/messages-and-notes/notes-resource-delete-1","page_id":"/api/messages-and-notes/notes-resource-delete","tags":[],"type":"text","url":"/api/messages-and-notes/notes-resource-delete","content":"Delete a note.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1137":{"id":"/api/messages-and-notes/notes-resource-put","page_id":"/api/messages-and-notes/notes-resource-put","type":"page","content":"Update a note","breadcrumbs":["ThriveDesk Developer Docs","API reference","Messages and notes"],"tags":[],"url":"/api/messages-and-notes/notes-resource-put"},"1138":{"id":"/api/messages-and-notes/notes-resource-put-0","page_id":"/api/messages-and-notes/notes-resource-put","tags":[],"type":"text","url":"/api/messages-and-notes/notes-resource-put","content":"Update a note.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."},"1139":{"id":"/api/messages-and-notes/notes-resource-put-1","page_id":"/api/messages-and-notes/notes-resource-put","tags":[],"type":"text","url":"/api/messages-and-notes/notes-resource-put","content":"Update a note.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that 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bearer access token"],[401,"**Base URL:** `https://api.thrivedesk.com/v1`"],[711,"**Builder:** text and repeater components mapped to response fields."],[405,"**Content type:** JSON, except binary attachment downloads"],[404,"**Current version:** 1.3.0"],[259,"**Docs only**"],[262,"**Docs only**"],[291,"**Docs only**"],[708,"**Dynamic parameters:** conversation or customer values inserted into the URL."],[706,"**Endpoint:** the URL ThriveDesk fetches."],[707,"**Headers:** static headers added to the request, commonly authorization."],[307,"**Initial release**"],[244,"**Latest**"],[709,"**Mock values:** test replacements required while configuring dynamic parameters."],[710,"**Refetch interval:** optional refresh frequency."],[275,"**Server change**"],[403,"**Specification:** OpenAPI 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`Closed`."],[445,"`api.email_verification`"],[439,"`api.global`"],[442,"`api.register`"],[121,"`Assistant.clearSession()`"],[118,"`Assistant('article', article)`"],[106,"`Assistant('chat')`"],[100,"`Assistant('close')`"],[109,"`Assistant('contact', options)`"],[115,"`Assistant('identify', user)`"],[56,"`Assistant('identify', user)` supplies a visitor name and email so Chat and Contact can skip or\nprefill those questions."],[88,"`Assistant('init', assistantId)`"],[97,"`Assistant('open')`"],[112,"`Assistant('order-status')`"],[124,"`Assistant('ready', callback)`"],[103,"`Assistant('toggle')`"],[91,"`Assistant('trigger-less-init', assistantId)`"],[94,"`Assistant('triggerLess')`"],[183,"`Assistant` is not 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Calling it on a live conversation returns 404: soft-delete first."],[246,"`DELETE /v1/inboxes/{inbox_id}/automations/{automation_id}` removes an automation. Listing and\nviewing automations were already documented; creating and updating them still are not."],[247,"`DELETE /v1/inboxes/{inbox_id}/custom-views/{custom_view_id}` removes a custom view, and only its\nowner may do so. It answers with `{success, message}` rather than the usual `{message}`. Listing\nand creating views are not part of this surface, so the identifier must come from a first-party\nclient."],[248,"`DELETE /v1/knowledgebases/{knowledgebase_id}/users/{email}` revokes one person's access to a help\ncenter. The ThriveDesk account is untouched."],[364,"`ERROR_EMAIL_FLAGGED`"],[355,"`ERROR_EMAIL_INVALID`"],[361,"`ERROR_EMAIL_PENDING_APPROVAL`"],[358,"`ERROR_EMAIL_TAKEN`"],[367,"`ERROR_SLUG_TAKEN`"],[261,"`Error`, `PaginationMeta`, the bearer-token `bearerFormat`, and the two camelCase path parameters\ndescribed themselves in terms of the API's internal framework. They now describe the contract.\nNo field, type, or requirement changed, so the Postman collection and SDKs are byte-identical\napart from these strings."],[789,"`eventType`"],[317,"`Fill empty request-body templates with real schemas` — 12 endpoints had placeholder bodies."],[318,"`Fix api.automations.store and api.automations.update` — the body used a nonexistent\n`conditions[]` field and the wrong active flag."],[315,"`Fix api.conversation.merge request body` — the example body was invented and would have returned\n422\\."],[316,"`Fix api.settings.tags.merge request body` — the same pattern."],[549,"`GET /contacts/{contact_id}/conversations`"],[551,"`GET /conversations/mine`"],[545,"`GET /inboxes/{inbox_id}`"],[250,"`GET /v1/business-hours` lists every profile in the organization, newest first and unpaginated;\n`GET /v1/business-hours/{business_hour}` shows one."],[466,"`GET /v1/conversation/{conversation_id}` returns the conversation metadata plus its thread events.\nEvents include incoming messages, outgoing replies, notes, drafts, scheduled replies, and system\nevents."],[465,"`GET /v1/conversations/mine` returns up to five of the conversations most recently assigned to the\ncurrent user, without pagination. For a full, paginated list use `GET /v1/inboxes/{inbox_id}`. See\nPagination and rate limits."],[254,"`GET /v1/holidays` lists closures ordered active first, upcoming by start date, then past with the\nmost recent first. `GET /v1/holidays/{holiday}` shows one."],[421,"`GET /v1/inboxes/{inbox_id}/tags` uses a simple paginator that does not count the full result set.\nIts `meta` omits `last_page` and `total`, and adds `current_page_url`. Follow `links.next` until it\nis null instead of counting pages."],[273,"`GET /v1/inboxes/{inbox_id}/tags` uses simple pagination: its `meta` has no `last_page` or `total`,\nand adds `current_page_url`."],[260,"`GET /v1/inboxes/{inbox_id}/tags` was described as returning no `meta` block, with\n`next_page_url` and `prev_page_url` in `links`. It does return `meta`. The block omits `last_page`\nand `total`, because the endpoint does not count the full result set, and adds\n`current_page_url`. Walk pages with `links.next` until it is null rather than counting them."],[284,"`GET /v1/settings/users` lists teammates and pending invitations;\n`GET /v1/settings/users/{user_id}` shows one teammate. Both require `users:read`, which previously\nhad no documented endpoint."],[803,"`High`, `Normal`, or `Low`."],[362,"`login`, `validate-email`, `register`"],[257,"`off_hours_auto_reply_subject` and `off_hours_auto_reply_body` are now documented on the inbox,\nboth in `GET /v1/inboxes` and on the inbox embedded in message and report responses.\n`business_hour_enabled` is documented on the inbox list. All three have been returned since\nbusiness hours shipped."],[426,"`page`"],[252,"`PATCH /v1/business-hours/{business_hour}` updates one. Omitted keys keep their stored value, an\nexplicit `null` is ignored, and sending `inbox_channels` replaces the whole set. `DELETE` returns\n204 and releases the channels the profile covered."],[429,"`per-page`"],[547,"`POST /inboxes/{inbox_id}`"],[553,"`POST /search`"],[294,"`POST /v1/auth/login` is documented as unauthenticated."],[251,"`POST /v1/business-hours` creates one and returns 201. A profile is either `calendar_24_7` or\n`business_hours` with a seven-entry weekly schedule, one entry per weekday, using 24-hour `HH:MM`\ntimes. An end earlier than the start is an overnight shift."],[467,"`POST /v1/conversation/{conversation_id}/draft` creates or updates the authenticated user's reply\ndraft. There is one draft per user per conversation; posting again overwrites it."],[285,"`POST /v1/conversation/{conversation_id}/draft` creates or updates the caller's reply draft and\nreturns the `draft_id` consumed by reply and attachment upload. This closes the documented reply\nflow, which already referenced drafts without documenting how to create one."],[468,"`POST /v1/conversation/{conversation_id}/reply` dispatches your current draft. Without a draft, the\nrequest fails with 404. The body controls what happens to the conversation after sending;\n`status` is required."],[255,"`POST /v1/holidays` creates one with 201 from a `name` and inclusive `start_date` to `end_date`\nrange; equal dates make a single-day holiday and ranges may overlap. `PATCH` accepts either date\nalone and validates against the stored value for the other, always reporting a range violation\nunder `end_date`. `DELETE` returns 204."],[295,"`POST /v1/search` requires a token; the authentication guide previously said otherwise."],[422,"`POST /v1/search` wraps the paginator in `{ success, data: { conversations: <paginator> } }`."],[365,"`register`"],[321,"`Replace api.me response placeholders` — corrected shape."],[320,"`Replace api.search response placeholder` — corrected shape."],[319,"`Replace fabricated \"string\" placeholders in report responses` — all seven `/v1/reports/*`\nendpoints."],[287,"`ReplyBody` no longer documents `new_conversation`; the server never read it."],[432,"`sort`"],[71,"`trigger-less-init` initializes without the normal launcher. The separate `triggerLess` command can\nalso hide the launcher after standard initialization."],[356,"`validate-email`, `register`"],[359,"`validate-email`, `register`"],[368,"`validate-subdomain`"],[394,"<Card title=\"API reference\" description=\"Explore all 90 operations, schemas, examples, and the interactive playground.\" href=\"/api\" />"],[395,"<Card title=\"Assistant SDK\" description=\"Install and control the customer-facing Assistant from JavaScript.\" href=\"/assistant/overview\" />"],[12,"<Card title=\"Authentication\" description=\"Create and protect a bearer token before making a request.\" href=\"/get-started/authentication\" />"],[400,"<Card title=\"Authentication\" description=\"Create, store, rotate, and use bearer tokens.\" href=\"/get-started/authentication\" />"],[613,"<Card title=\"Download OpenAPI\" description=\"Bundled OpenAPI 3.1 document for Postman, Insomnia, and generators.\" href=\"/openapi/bundled.yaml\" />"],[612,"<Card title=\"Download Postman collection\" description=\"Postman Collection v2.1 with all public operations.\" href=\"/api.postman_collection.json\" />"],[14,"<Card title=\"Errors\" description=\"Handle validation, authentication, throttling, and server errors.\" href=\"/get-started/errors\" />"],[398,"<Card title=\"Guides\" description=\"Build reliable ticketing, sync, search, portal, and import workflows.\" href=\"/guides/sync-conversations\" />"],[15,"<Card title=\"Pagination\" description=\"Navigate collections and respect API rate limits.\" href=\"/get-started/pagination\" />"],[393,"<Card title=\"Quickstart\" description=\"Make your first authenticated requests and send a reply.\" href=\"/get-started/quickstart\" />"],[13,"<Card title=\"Quickstart\" description=\"Walk through a complete conversation and reply workflow.\" href=\"/get-started/quickstart\" />"],[399,"<Card title=\"Resources\" description=\"Use samples, collections, testing guidance, support, and AI indexes.\" href=\"/resources/code-samples\" />"],[397,"<Card title=\"SmartApp\" description=\"Render authenticated customer data beside conversations.\" href=\"/smartapp/overview\" />"],[396,"<Card title=\"Webhooks\" description=\"Receive signed conversation events and process them safely.\" href=\"/webhooks/overview\" />"],[427,"1"],[428,"1-indexed page number."],[239,"1.0.0 — 2026-07-07"],[234,"1.0.1 — 2026-07-08"],[227,"1.1.0 — 2026-07-11"],[223,"1.1.1 — 2026-07-14"],[219,"1.1.2 — 2026-07-14"],[214,"1.2.0 — 2026-07-30"],[210,"1.3.0 — 2026-07-30"],[454,"1\\. Create an API key"],[443,"10 requests / 1 minute"],[455,"2\\. Confirm who you are"],[430,"20"],[456,"3\\. List your open conversations"],[440,"300 requests / 1 minute"],[457,"4\\. Read a conversation's thread"],[327,"400 Bad Request"],[328,"401 Unauthorized"],[329,"403 Forbidden"],[330,"404 Not Found"],[331,"405 Method Not Allowed"],[332,"409 Conflict"],[333,"412 Precondition Failed"],[334,"422 Unprocessable Entity"],[335,"429 Too Many Requests"],[446,"5 requests / 1 minute"],[458,"5\\. Draft a reply"],[336,"500 Server Error"],[337,"503 Service Unavailable"],[459,"6\\. Send it"],[377,"A bearer token with access to the write operation."],[481,"A change is breaking when an existing valid request stops working or a documented response field\nis removed or changes type. Breaking REST changes require a new major URL version or an explicitly\nannounced migration path."],[138,"A configured Assistant in **Settings → Channel → Assistant**."],[771,"A conversation is created."],[530,"A customer portal should call your backend, which authenticates the customer and then calls\nThriveDesk. Never put a ThriveDesk bearer token in browser or mobile application code."],[378,"A durable identifier for the action in your own system, such as a queued-job or outbound-message ID."],[735,"A field is missing from the builder"],[725,"A forbidden tenant/customer pair (`403`)."],[345,"A handful of endpoints, such as batch conversation updates, return 409 when the request makes sense\nbut the underlying state machine rejects it—for example, when a status is not reachable from the\ncurrent state."],[723,"A missing customer (`404`)."],[722,"A new customer with empty arrays and optional fields."],[721,"A normal customer with all fields populated."],[253,"A profile can cover the `email` and `livechat` channels of any inbox, and a channel belongs to at\nmost one profile. A conflicting bind returns 422 carrying `conflicting_business_hour_id`,\n`inbox_id`, and `channel` instead of the usual `errors` object, and rolls the write back."],[825,"A public HTTPS endpoint that can receive POST requests."],[826,"A random signing secret stored in a secrets manager."],[484,"A removal date and migration window are published before enforcement."],[736,"A repeater is empty or malformed"],[695,"A repeater selects an array and renders its children once per item. Repeaters can contain text fields\nand nested repeaters."],[566,"A server-side bearer token."],[567,"A signed webhook receiver."],[726,"A slow or unavailable dependency (`5xx`)."],[705,"A SmartApp calls an HTTP endpoint you control and renders selected fields from its JSON response in\nthe ThriveDesk agent interface. Use it to show customer, order, subscription, or account context\nwithout making agents leave the conversation."],[777,"A teammate replies."],[694,"A text field has an optional label, a value selector, and text styling. Use it for scalar values such\nas a customer name, plan, order number, or balance."],[360,"A user already exists with this address."],[816,"Accept unknown fields and event names so additive changes do not break the receiver. When exact\nstate matters, fetch the conversation after accepting the event."],[235,"Accuracy pass against the API implementation"],[835,"Acknowledge deliveries safely and design handlers for duplicate or failed webhook requests."],[909,"Add an internal note"],[910,"Add an internal note."],[911,"Add an internal note."],[27,"Add only the blocked ThriveDesk origins to `script-src`, `connect-src`, `img-src`, and `style-src`."],[218,"Added — Business-hours fields on the inbox"],[216,"Added — Business-hours profiles"],[241,"Added — Documentation"],[212,"Added — Four deletes that were left out"],[217,"Added — Holidays"],[230,"Added — New endpoints"],[226,"Added — Newly documented"],[357,"Address is malformed or in a blocked domain."],[282,"Admin plane: automation create/update/delete, where list and view remain, plus Knowledge Base\nmember/access management."],[1063,"Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nOmitted keys keep their stored value and an explicit `null` is ignored rather than clearing the field. Sending `inbox_channels` replaces the whole set.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1064,"Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nOmitted keys keep their stored value and an explicit `null` is ignored rather than clearing the field. Sending `inbox_channels` replaces the whole set.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1057,"Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1058,"Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1078,"Administrators and the account owner only.\n\nWhen only one date is sent the range is checked against the stored value for the other. A range violation is always reported under `end_date`, even when `start_date` is the field that moved.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1079,"Administrators and the account owner only.\n\nWhen only one date is sent the range is checked against the stored value for the other. A range violation is always reported under `end_date`, even when `start_date` is the field that moved.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1066,"Administrators and the account owner only. Permanent, and it releases every inbox channel the profile covered.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1067,"Administrators and the account owner only. Permanent, and it releases every inbox channel the profile covered.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1072,"Administrators and the account owner only. Ranges may overlap an existing holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1073,"Administrators and the account owner only. Ranges may overlap an existing holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1081,"Administrators and the account owner only. The holiday stops applying immediately and drops out of the list.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1082,"Administrators and the account owner only. The holiday stops applying immediately and drops out of the list.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[142,"After the snippet loads, register work that depends on the widget inside the ready callback:"],[1083,"Agent leaderboard"],[1084,"Agent leaderboard."],[1085,"Agent leaderboard."],[410,"AI and machine-readable documentation"],[576,"AI and machine-readable documentation"],[602,"All REST requests use `https://api.thrivedesk.com/v1` and a server-side bearer token. These examples\nfetch the current user so you can verify a token without changing data."],[724,"An expired credential (`401`)."],[827,"An idempotent queue or event handler."],[11,"an interactive request playground with bearer-token support."],[775,"An internal note is added."],[349,"An unexpected exception occurred. The API does not return a stack trace in production. The incident\nis logged server-side with a UUID; include the request ID when contacting support."],[390,"API contract"],[1,"API reference"],[605,"API reference"],[618,"API reference"],[631,"API reference"],[472,"API reference — every operation with an interactive request playground"],[438,"Applies to"],[36,"Arbitrary attributes are not part of the published Assistant JavaScript contract. Do not assume an\nextra property will be stored or shown to agents."],[153,"Area"],[814,"array"],[120,"Article ID"],[580,"Artifact"],[501,"Assign every source row a stable external ID in your database."],[809,"Assigned teammate."],[773,"Assignment changes."],[31,"Assistant installation"],[62,"Assistant methods"],[78,"Assistant methods reference"],[132,"Assistant SDK overview"],[30,"Assistant troubleshooting"],[181,"Assistant troubleshooting"],[663,"Assistant troubleshooting"],[675,"Assistant user identification"],[758,"Assume delivery can repeat. Store a deduplication key before sending email, charging money, or\nupdating another system."],[942,"Attach a tag"],[943,"Attach a tag."],[944,"Attach a tag."],[852,"Authenticate ThriveDesk webhook requests with X-TD-SIGNATURE and constant-time comparison."],[198,"Authenticate with workspace-scoped bearer tokens and understand the current access model."],[534,"Authentication"],[617,"Authentication"],[686,"Authentication"],[197,"Authentication and scopes"],[469,"Authentication and scopes — bearer tokens and how to obtain one"],[672,"Authentication proves the request has the configured credential; it does not decide which customer\nrecord may be returned. Validate every dynamic identifier and enforce tenant boundaries before\nquerying data."],[668,"Authorization"],[737,"Authorization fails after working previously"],[627,"Avoid delete operations unless the test explicitly verifies recovery behavior."],[505,"Back off on `429` using `Retry-After`."],[448,"Back off using the `Retry-After` header, do not hammer the endpoint, and consider queueing requests\nclient-side when you would otherwise approach the limit."],[863,"Base64-encode the result."],[299,"Batch update/delete take `conversations`; restore/force-delete take `conversation_ids`. The `hard`\nflag never existed."],[199,"Bearer tokens"],[658,"browser and console details for Assistant issues;"],[525,"Build a customer portal"],[703,"Building blocks"],[494,"Bulk import and backfill"],[996,"Bulk update conversations"],[997,"Bulk update conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[998,"Bulk update conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[16,"Bundled OpenAPI 3.1 specification"],[407,"Bundled OpenAPI specification"],[310,"Bundled single-file specification at `openapi/bundled.yaml`"],[215,"Business hours and holidays"],[192,"Call `Assistant.clearSession()` before ending the application session, then initialize or identify\nthe next signed-in customer."],[464,"Call `GET /v1/me` with the bearer token. The response includes the organization, current user,\naccessible inbox IDs, and unread badge count."],[84,"Call Assistant methods after installation, and use the `ready` callback for anything that depends on\nthe initialized widget."],[674,"Callback contract"],[699,"Callback contract"],[713,"Callback contract"],[918,"Cancel a scheduled reply"],[919,"Cancel a scheduled reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[920,"Cancel a scheduled reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[193,"Capture the page URL, Assistant ID, timestamp and timezone, browser version, console errors, failed\nnetwork request, CSP report, and a minimal reproduction. Send those details to\nhelp\\@thrivedesk.com."],[885,"Change the contact on a conversation"],[886,"Change the contact on a conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[887,"Change the contact on a conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[213,"Changed — Deletes say what they destroy"],[222,"Changed — Schema descriptions"],[231,"Changed — Tag validation is now enforced"],[233,"Changed — Tooling"],[208,"Changelog"],[491,"Changelog"],[108,"Chat enabled"],[740,"Check the URL, mock dynamic values, configured headers, TLS certificate, status code, response time,\nand whether the endpoint returns JSON."],[743,"Check token expiry and rotation. Update the SmartApp header and connection test together; do not\ntemporarily make the endpoint public."],[538,"Choose between inbox filters, contact history, current-user lists, and global search."],[628,"Clean up through documented operations and preserve failed fixtures for investigation."],[122,"Clear local chat/session state."],[82,"Clear the session on logout"],[128,"Clearing the Assistant session removes local chat history and conversation context for that browser."],[101,"Close the Assistant."],[352,"Code"],[595,"Code samples"],[559,"Combine signed webhooks with REST reconciliation to maintain a reliable local conversation view."],[149,"Common selectors"],[583,"Compact page index with absolute URLs."],[864,"Compare the supplied and expected signatures in constant time."],[475,"Compatibility policy"],[278,"Composer mechanics: cancel reply (undo send) and the saved-reply use counter."],[842,"Compute a deduplication key from `eventType`, `data.id`, and the relevant event timestamp or thread ID."],[862,"Compute binary HMAC-SHA1 with the webhook secret."],[585,"Concatenated guide and API-reference text."],[822,"Configure a webhook"],[417,"Configuring limits"],[189,"Confirm the installation snippet runs before your integration code. Check for blocked scripts,\nconsent-manager delays, ad blockers, and CSP violations."],[755,"Confirm the integration is installed for the correct inboxes and event types. Verify the callback is\npublic HTTPS, follows no interactive authentication flow, and is not blocked by a firewall."],[742,"Confirm the selected property is an array. Use nested repeaters for nested arrays and return `[]`\ninstead of `null` when no items exist."],[734,"Connection test fails"],[477,"Consumer guidance"],[111,"Contact enabled"],[173,"Contact form"],[508,"Contacts reference"],[535,"Contacts reference"],[19,"Content Security Policy"],[76,"Content Security Policy"],[195,"Content Security Policy"],[79,"Control the ThriveDesk Assistant programmatically through its global JavaScript API."],[1086,"Conversation volume report"],[1087,"Conversation volume report."],[1088,"Conversation volume report."],[548,"Conversations for one contact"],[544,"Conversations in one inbox"],[265,"Conversations: `assignee_id` and `contact_id` are really `assignable_id` / `assignable_type`, and\n`snooze_until` is really `is_snoozed`. The fields `is_read` and `is_trashed` do not exist."],[41,"Coordinate application code with the Assistant ready callback and DOM connection event."],[141,"Copy the installation snippet shown by ThriveDesk and place it before your closing `</body>` tag.\nThe snippet is the source of truth for the current script URL and Assistant ID; do not copy those\nvalues from another workspace."],[1056,"Create a business-hours profile"],[960,"Create a contact"],[961,"Create a contact."],[962,"Create a contact."],[516,"Create a conversation under the inbox that should own the ticket. Keep the bearer token on your\nserver and deduplicate submissions before calling ThriveDesk."],[1002,"Create a custom field"],[1003,"Create a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1004,"Create a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1071,"Create a holiday"],[1098,"Create a knowledge base"],[1099,"Create a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1100,"Create a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[697,"Create a repeater for `orders`, add a text field for `id`, then create a nested repeater for `items`\nwith text fields for `name` and `quantity`."],[1044,"Create a saved reply"],[1045,"Create a saved reply."],[1046,"Create a saved reply."],[1023,"Create a tag"],[1024,"Create a tag."],[1025,"Create a tag."],[453,"Create an access token, inspect your account, retrieve conversations, and send a reply."],[503,"Create or update only when necessary."],[891,"Create or update the reply draft"],[892,"Create or update the reply draft."],[893,"Create or update the reply draft."],[536,"Create tickets"],[387,"Create tickets from your app"],[511,"Create tickets from your app"],[523,"Create-conversation reference"],[301,"Creating a conversation requires `to`, `status`, `subject`, and `message`. Contact create persists\nonly `email`. Attachment upload takes an `attachments[]` multipart array."],[597,"cURL"],[60,"Custom customer data"],[300,"Custom-field and custom-view bodies now mirror validators (`key`, `is_required`, structured\n`options`, a `filters` tree, and `display`)."],[812,"Customer identity in ThriveDesk."],[283,"Dashboard-only reports: recent ratings, agent-team conversations, and agent-team productivity."],[738,"Data is stale"],[305,"Date-range reports require `start_date` and `end_date`. Previously undocumented query parameters,\nincluding contact search, tag search, per-page overrides, `event_id`, `agent_id`, `rating`, and\n`view`, are now listed."],[850,"Debugging"],[424,"Default"],[437,"Default"],[1065,"Delete a business-hours profile"],[882,"Delete a conversation"],[883,"Delete a conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[884,"Delete a conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1008,"Delete a custom field"],[1009,"Delete a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1010,"Delete a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1011,"Delete a custom view"],[1080,"Delete a holiday"],[1107,"Delete a knowledge base"],[1108,"Delete a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1109,"Delete a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1134,"Delete a note"],[1135,"Delete a note.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1136,"Delete a note.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1047,"Delete a saved reply"],[1048,"Delete a saved reply."],[1049,"Delete a saved reply."],[1026,"Delete a tag"],[1027,"Delete a tag."],[1028,"Delete a tag."],[1122,"Delete an attachment"],[1123,"Delete an attachment."],[1124,"Delete an attachment."],[987,"Delete an automation"],[406,"Deletes are not uniform. Some are recoverable, while others permanently destroy related records\nand stored files. Each delete operation describes its recovery behavior in the API reference."],[751,"Deliveries fail intermittently"],[836,"Delivery behavior"],[476,"Deprecation process"],[677,"Design a stable JSON endpoint for dynamic parameters and the SmartApp builder."],[945,"Detach a tag"],[946,"Detach a tag."],[947,"Detach a tag."],[593,"Developer documentation home"],[733,"Diagnose connection tests, missing values, repeater mappings, authorization, and stale panels."],[182,"Diagnose loading, initialization, method, styling, and session problems."],[748,"Diagnose missing deliveries, signature mismatches, timeouts, and duplicate processing."],[577,"Discover the developer and help-center indexes intended for AI agents and retrieval systems."],[74,"Do not initialize the same Assistant repeatedly during client-side route changes."],[43,"DOM connection event"],[1119,"Download an attachment (binary stream)"],[1120,"Download an attachment (binary stream)."],[1121,"Download an attachment (binary stream)."],[391,"Downloads"],[752,"Duplicate side effects"],[568,"Durable storage for conversation IDs and sync cursors."],[256,"Each holiday carries a read-only `status` of `upcoming`, `active`, or `past`, derived from today's\ndate in the organization's timezone."],[449,"Each limiter reads its `max_attempts` and `decay_minutes` from environment variables, defaulting to\nthe values above:"],[249,"Each of the four carries a description covering what it removes and whether there is a way back.\nConversation deletion is recoverable through `PATCH /v1/conversation/{conversation_id}/restore`\nonly until the organization's trash lifetime expires, 30 days by default."],[651,"Email help\\@thrivedesk.com when the reference and troubleshooting pages\ndo not resolve an integration problem."],[25,"Enable `Content-Security-Policy-Report-Only`."],[764,"Envelope"],[338,"Error codes on auth endpoints"],[324,"Error response envelopes, HTTP status behavior, validation failures, and machine-readable auth codes."],[67,"Errors"],[323,"Errors"],[374,"Errors"],[386,"Errors"],[451,"Errors"],[497,"Errors"],[514,"Errors"],[524,"Errors"],[528,"Errors"],[563,"Errors"],[662,"Errors"],[679,"Errors"],[857,"Errors"],[470,"Errors — what every error response looks like"],[187,"Escalation checklist"],[753,"Escalation checklist"],[768,"Event"],[763,"Event names and the version-one conversation payload delivered by ThriveDesk webhooks."],[831,"Event reference"],[40,"Events and lifecycle"],[75,"Events and lifecycle"],[179,"Events and lifecycle"],[441,"Every API endpoint"],[435,"Every API request first passes a global limiter, and a few sensitive routes add a stricter limiter.\nAll limiters are keyed by client IP rather than access token, so a high-traffic single host can hit\nthe limit even when using multiple valid tokens."],[209,"Every change to the documented ThriveDesk Public API surface, newest first."],[767,"Every documented webhook uses a v1 envelope with `eventType` and a conversation-shaped `data`\nobject."],[202,"Every endpoint requires a bearer access token in the `Authorization` header."],[339,"Every error response is JSON. The shape depends on which framework layer generated it, but every\nerror has at least a `message` field."],[292,"Every operation was re-verified against the API's route table, validators, and response serializers.\nSeveral documented shapes did not match the running API and were corrected to what the server\nactually accepts and returns."],[859,"Every webhook includes `X-TD-SIGNATURE`. ThriveDesk computes a base64-encoded HMAC-SHA1 using the\nwebhook secret and the JSON-encoded `data` value from the request body."],[2,"Explore every public ThriveDesk API operation, request field, response schema, and example."],[3,"Explore the API"],[526,"Expose a narrow server-side support experience without leaking ThriveDesk credentials."],[642,"Fetch-based with no runtime dependencies. It works in Node.js 18+ and modern browsers."],[786,"Field"],[978,"Filter conversations in an inbox"],[979,"Filter conversations in an inbox."],[980,"Filter conversations in an inbox."],[127,"Find the article ID by opening the article editor in ThriveDesk."],[308,"First publication of the ThriveDesk Public API as an OpenAPI 3.1 specification. It covered the 99\nendpoints in the previous Postman collection, plus schema definitions, authentication scopes, the\nerror catalog, pagination contract, and rate-limit documentation."],[550,"Five recent conversations assigned to the token user"],[236,"Fixed — Authentication"],[242,"Fixed — Crosscheck against the Postman collection"],[225,"Fixed — Fields the docs described but the API never returns"],[237,"Fixed — Request bodies"],[238,"Fixed — Responses and parameters"],[232,"Fixed — Schema corrections"],[221,"Fixed — Simple pagination on inbox tags"],[161,"Footer navigation"],[698,"For an array of strings, select **Print all text value** inside a repeater. Components can be dragged\nto reorder them, deleted individually, or cleared together; save after changing the builder."],[37,"For richer customer context, expose an authenticated server endpoint and render its response through\na SmartApp, or store supported contact/custom-field data through the\nREST API."],[897,"Forward a conversation"],[898,"Forward a conversation."],[899,"Forward a conversation."],[641,"Four first-party SDKs are generated from this OpenAPI specification and committed under `sdk/` at the\nroot of this repository. Each is a thin HTTP wrapper; applications bring their own retry, caching,\nand concurrency primitives."],[274,"Free-form objects—an inbox's satisfaction-ratings config, an organization's permission matrix, and\na conversation's custom-field values—are documented as such instead of invented shapes."],[649,"Gather actionable diagnostics and contact ThriveDesk about a developer integration."],[671,"Generate a dedicated high-entropy credential for each environment or SmartApp instance. Store only a\nhash where possible, grant the narrowest access required, rotate it periodically, and revoke it when\nthe SmartApp is removed."],[647,"Generated code is committed to the repository. SDKs are regenerated whenever the specification\nchanges, and the Changelog records each release."],[10,"generated examples for cURL, JavaScript, Python, Go, Java, C#, and Rust;"],[409,"Generated SDK guide"],[604,"Generated SDKs"],[870,"Get current user, organization, and badge counts"],[871,"Get current user, organization, and badge counts."],[872,"Get current user, organization, and badge counts."],[388,"Get started"],[903,"Get thread messages for a conversation"],[904,"Get thread messages for a conversation."],[905,"Get thread messages for a conversation."],[696,"Given:"],[539,"Global search"],[639,"Go"],[313,"Guides for quickstart, authentication and scopes, errors, pagination and rate limits, and changelog"],[309,"Hand-authored OpenAPI 3.1 specification at `openapi/openapi.yaml`"],[488,"Handle unknown enum values defensively."],[1089,"Happiness ratings report"],[1090,"Happiness ratings report."],[1091,"Happiness ratings report."],[157,"Header"],[590,"Help-center `llms.txt`"],[95,"Hide or disable the launcher."],[163,"Home-screen cards"],[572,"Honor `Retry-After` on `429`, quarantine schema failures for inspection, and treat a webhook fetch\n`404` as a possible deletion rather than immediately recreating the record."],[416,"How a throttled request looks"],[200,"How to get an API key"],[656,"HTTP status and response body with personal data redacted;"],[797,"Human-facing ticket number."],[509,"Idempotency"],[632,"Idempotency"],[370,"Idempotency and safe retries"],[450,"Idempotency and safe retries"],[522,"Idempotency and safe retries"],[848,"Idempotency and safe retries"],[130,"Identify users"],[38,"Identify users safely"],[52,"Identify users safely"],[72,"If `Assistant` is undefined, the installation snippet has not executed or was blocked."],[73,"If ready never fires, verify the Assistant ID, browser console, network requests, and CSP."],[380,"If the connection fails after sending the request, the outcome is **unknown**. Do not immediately\nrepeat a customer-visible write. First reconcile by reading the conversation and checking whether\nthe expected reply or state change already exists."],[487,"Ignore response fields you do not recognize."],[614,"Import `/api.postman_collection.json`, create an environment variable named `TOKEN`, and set its\ncurrent value to your API key. Keep the token out of exported or shared environments."],[615,"Import `/openapi/bundled.yaml` as an OpenAPI document. Configure bearer authentication in a private\nenvironment and select `https://api.thrivedesk.com/v1` as the server."],[495,"Import contacts or conversations safely within API limits and without duplicate writes."],[496,"Import loop"],[607,"Import the generated collection or OpenAPI document into your preferred API client."],[765,"Important fields"],[828,"In the ThriveDesk App Store, install **Webhook**, name the integration, enter its callback URL and\nsecret, choose events, select the inboxes it applies to, and save it."],[462,"In the ThriveDesk app, open **Settings → Integrations → API Keys** and create a new key. Give it a\nname, copy the plaintext key when it is shown, and store it in a secrets manager. It will not be\ndisplayed again."],[203,"In the ThriveDesk web app, open **Settings → Integrations → API Keys** and create a new key. Give it a\nname so you can identify it later. The plaintext key is shown once on creation and cannot be\nretrieved again. Copy it immediately and store it in your secrets manager."],[806,"Inbox identifiers and addresses."],[267,"Inboxes: `channel`, `from_email`, `enabled`, `is_private`, and `created_at` are not returned."],[652,"Include:"],[562,"Incremental sync"],[240,"Initial public release"],[561,"Initial sync"],[50,"Initialization"],[129,"Initialization"],[194,"Initialization"],[63,"Initialization and ready callback"],[144,"Initialization and ready callback"],[69,"Initialization connects the global `Assistant` queue to one configured Assistant. Calls that depend\non rendered UI should run only after the ready callback fires."],[64,"Initialize the Assistant with or without its launcher and wait until it is safe to call methods."],[96,"Initialized Assistant"],[123,"Initialized Assistant"],[148,"Inject scoped CSS after the Assistant Shadow DOM is connected."],[609,"Insomnia"],[135,"Install the Assistant"],[24,"Install the Assistant on a staging origin."],[712,"Install the SmartApp for only the inboxes whose agents need the data. Multiple SmartApp instances\ncan be installed when different systems or inboxes require different contracts."],[133,"Install the ThriveDesk Assistant and control the customer-facing widget from JavaScript."],[126,"Installation snippet"],[796,"integer"],[653,"integration surface: REST API, Assistant, webhook, or SmartApp;"],[205,"Integrations should never collect a user's ThriveDesk email and password to obtain a key on their\nbehalf. If you are building an integration that needs to act across multiple workspaces, contact\nhelp\\@thrivedesk.com."],[281,"Irreversible deletion: conversation force-delete and batch force-delete."],[895,"Irreversible. The conversation must already be in the trash, so soft-delete it with `DELETE /v1/conversation/{conversation_id}` first; calling this on a live conversation returns 404.\n\nEverything hanging off the conversation goes with it: thread events, messages, attachments and the files behind them in object storage, tag links, and custom field values. There is no restore afterwards.\n\nTrashed conversations are also purged automatically once they pass the organization's trash lifetime (30 days by default).\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[896,"Irreversible. The conversation must already be in the trash, so soft-delete it with `DELETE /v1/conversation/{conversation_id}` first; calling this on a live conversation returns 404.\n\nEverything hanging off the conversation goes with it: thread events, messages, attachments and the files behind them in object storage, tag links, and custom field values. There is no restore afterwards.\n\nTrashed conversations are also purged automatically once they pass the organization's trash lifetime (30 days by default).\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[431,"Items per page. Maximum 100."],[598,"JavaScript"],[854,"JavaScript"],[866,"JSON whitespace, key order, slash escaping, and non-ASCII escaping can change the signed bytes.\nTest your runtime against a real delivery before launch and retain the original request for\ndebugging without logging the secret."],[861,"JSON-encode the body’s `data` value without changing its key order or character escaping."],[506,"Keep concurrency below the global 300-requests-per-minute IP limit and reduce it further when other\nproduction traffic shares the same egress IP."],[204,"Keys are workspace-scoped and grant full access to the API surface documented here. They expire one\nyear after creation; rotate them by revoking the old key from the same screen and issuing a new one."],[177,"Knowledge Base"],[165,"Launcher container"],[167,"Launcher icon"],[169,"Launcher text"],[436,"Limiter"],[1113,"List articles"],[1114,"List articles.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1115,"List articles.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[981,"List automations"],[982,"List automations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[983,"List automations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1053,"List business-hours profiles"],[1054,"List business-hours profiles.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1055,"List business-hours profiles.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[957,"List contacts"],[958,"List contacts."],[959,"List contacts."],[954,"List conversations assigned to the current user"],[955,"List conversations assigned to the current user."],[956,"List conversations assigned to the current user."],[969,"List conversations for a contact"],[970,"List conversations for a contact."],[971,"List conversations for a contact."],[975,"List conversations in an inbox"],[976,"List conversations in an inbox."],[977,"List conversations in an inbox."],[569,"List each inbox and walk its paginated conversations, following `links.next` until it is `null`.\nStore the stable conversation `id`, not only the human-facing `ticket_id`."],[1068,"List holidays"],[1069,"List holidays.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1070,"List holidays.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[972,"List inboxes"],[973,"List inboxes."],[974,"List inboxes."],[1095,"List knowledge bases"],[1096,"List knowledge bases.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1097,"List knowledge bases.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1041,"List saved replies"],[1014,"List saved replies for an inbox"],[1015,"List saved replies for an inbox."],[1016,"List saved replies for an inbox."],[1042,"List saved replies."],[1043,"List saved replies."],[1020,"List tags"],[1017,"List tags assigned in an inbox"],[1018,"List tags assigned in an inbox."],[1019,"List tags assigned in an inbox."],[1021,"List tags."],[1022,"List tags."],[1035,"List teammates and pending invitations"],[1036,"List teammates and pending invitations."],[1037,"List teammates and pending invitations."],[191,"Listen for `tdAssistantConnected` and inject the style into `event.target.shadowRoot`. Host-page CSS\ncannot cross the Shadow DOM boundary."],[271,"Listing knowledge-base articles documented a `{message}` stub. It returns a paginated\n`{data, links, meta}`."],[171,"Live Chat"],[18,"LLM index"],[89,"Load an Assistant with its launcher."],[26,"Load every enabled screen: home, Chat, Contact, Order Status, and Knowledge Base."],[92,"Load without the launcher."],[756,"Log the event type, content length, encoding, and computed signature—not the secret. Confirm you sign\nonly the JSON-encoded `data` value and that your parser has not reordered or re-escaped it."],[4,"Machine-readable downloads"],[587,"Machine-readable REST contract."],[155,"Main Assistant window"],[159,"Main content"],[596,"Make the same authenticated API request with cURL, JavaScript, PHP, and Python."],[531,"Map the signed-in application's customer ID to a ThriveDesk contact ID. Before returning any\nconversation, verify it belongs to that contact. Return only fields the portal needs."],[933,"Mark a conversation as spam"],[934,"Mark a conversation as spam."],[935,"Mark a conversation as spam."],[354,"Meaning"],[591,"Merchant and product-configuration documentation."],[900,"Merge other conversations into this one"],[901,"Merge other conversations into this one.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[902,"Merge other conversations into this one.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1032,"Merge tags into one"],[1033,"Merge tags into one."],[1034,"Merge tags into one."],[815,"Message, note, or draft thread entries included by the event."],[85,"Method"],[145,"Methods reference"],[660,"minimal steps that reproduce the problem."],[629,"Mock ThriveDesk in unit tests and reserve live requests for a small integration suite."],[419,"Most list endpoints return a counting paginator: items in `data`, page URLs in `links`, and counts in\n`meta`."],[906,"Move a conversation to another inbox"],[907,"Move a conversation to another inbox."],[908,"Move a conversation to another inbox."],[190,"Move the call inside `Assistant('ready', callback)`. Confirm the target feature—Chat, Contact, or\nOrder Status—is enabled in the Assistant settings."],[542,"Need"],[59,"Never embed API keys, signing secrets, or unrestricted bearer tokens in the browser."],[661,"Never send API tokens, webhook secrets, customer message bodies, or unredacted personal data by\nemail. Revoke and replace any credential that was accidentally shared."],[626,"Never use real customer email addresses in fixtures."],[433,"newest"],[749,"No delivery arrives"],[263,"No endpoint, request body, scope, or authentication behavior changed. Every documented response\nbody was replayed against the running API and corrected where it had drifted, so the schemas now\ndescribe what the API actually returns."],[57,"No JWT- or HMAC-based Assistant identity contract is publicly documented. Values passed from\nbrowser JavaScript can be changed by the visitor. Do not use `identify` to authorize access to\naccount data, invoices, orders, or private conversations."],[486,"No operation is currently marked deprecated in the public OpenAPI specification."],[143,"No separate Assistant sandbox is publicly documented. Test with a dedicated Assistant and inbox\nbefore adding the snippet to your production site."],[729,"No standalone SmartApp emulator is publicly documented; use a dedicated test endpoint and a test\ninbox when production data must not be exposed."],[500,"Normalize and validate input before enqueueing it."],[297,"Note uses `message` rather than `note`. Forward uses `body`, an array `to`, and required\n`message_id`. Snooze uses `snoozed_until` plus required `type`. Split requires `thread_event_id`,\n`direction`, `subject`, and `status`."],[425,"Notes"],[788,"Notes"],[805,"object"],[811,"object"],[808,"object or null"],[791,"One of the event names above."],[1012,"Only the teammate who owns the view may delete it, the account owner included. Permanent, and it removes the view for everyone it was shared with. Listing and creating custom views is not part of this surface, so the identifier has to come from a first-party client.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1013,"Only the teammate who owns the view may delete it, the account owner included. Permanent, and it removes the view for everyone it was shared with. Listing and creating custom views is not part of this surface, so the identifier has to come from a first-party client.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[119,"Open a Knowledge Base article."],[81,"Open an article"],[207,"Open any operation in the API reference, enter the bearer token in its\nauthorization field, complete the request parameters, and send the request directly to the\nproduction API."],[107,"Open Chat."],[110,"Open Contact and optionally prefill it."],[80,"Open contact with defaults"],[113,"Open Order Status."],[98,"Open the Assistant."],[493,"OpenAPI reference"],[594,"OpenAPI reference"],[543,"Operation"],[175,"Order Status"],[114,"Order Status enabled"],[268,"Organization on `GET /v1/me`: `name` and `subdomain` are really `company` and `slug`."],[131,"Original help-center article"],[180,"Original styling article"],[714,"Output components"],[730,"Output components"],[413,"Pagination"],[556,"Pagination"],[575,"Pagination"],[385,"Pagination and rate limits"],[411,"Pagination and rate limits"],[471,"Pagination and rate limits — including the global 300 requests/minute limit"],[220,"Pagination and schema description fixes"],[412,"Pagination envelopes, supported list parameters, throttling tiers, and retry behavior."],[289,"Pagination link fields and avatar fields are typed as URIs instead of date-times, and pagination\nlinks are nullable at the edges."],[423,"Parameter"],[32,"Pass custom customer data"],[8,"path, method, parameters, and request-body fields;"],[894,"Permanently delete a conversation"],[140,"Permission to add JavaScript to your website or tag manager."],[20,"Permit the Assistant without weakening the rest of your site's Content Security Policy."],[843,"Persist the payload durably."],[504,"Persist the ThriveDesk ID and result before acknowledging the job."],[599,"PHP"],[638,"PHP"],[855,"PHP"],[489,"Pin generated clients to a known version and review the changelog before regenerating."],[608,"Postman"],[606,"Postman and Insomnia"],[17,"Postman collection"],[408,"Postman collection"],[683,"Prefer a small purpose-built response over forwarding an internal API unchanged. Keep field types\nstable, return empty arrays instead of `null` for repeaters, and omit secrets or data the current\nagent should not see."],[116,"Prefill a visitor's name and email."],[53,"Prefill visitor details without treating browser-supplied identity as authentication."],[625,"Prefix subjects and tags with an unmistakable marker such as `[integration-test]`."],[87,"Prerequisite"],[134,"Prerequisites"],[372,"Prerequisites"],[560,"Prerequisites"],[821,"Prerequisites"],[371,"Prevent duplicate conversations, replies, and other writes when a request must be retried."],[845,"Process it asynchronously and make downstream actions idempotent."],[1092,"Productivity report"],[1093,"Productivity report."],[1094,"Productivity report."],[667,"Protect a SmartApp callback without exposing reusable credentials to customers or agents."],[759,"Provide the webhook name, event type, conversation ID, approximate timestamp and timezone, callback\nstatus code, response time, and redacted headers to help\\@thrivedesk.com."],[49,"Public documentation does not currently define `open`, `close`, or `message sent` event contracts.\nDo not depend on similarly named browser events unless ThriveDesk documents them here."],[86,"Purpose"],[581,"Purpose"],[600,"Python"],[637,"Python"],[856,"Python"],[414,"Query parameters"],[452,"Quickstart"],[603,"Quickstart"],[415,"Rate limits"],[510,"Rate limits"],[860,"Read the request body and `X-TD-SIGNATURE` header."],[99,"Ready Assistant"],[102,"Ready Assistant"],[105,"Ready Assistant"],[117,"Ready Assistant"],[42,"Ready callback"],[820,"Receive conversation changes from ThriveDesk instead of polling the REST API."],[527,"Recommended architecture"],[837,"Recommended receiver"],[311,"Redoc reference renderer at `reference.html`"],[280,"Redundant bulk twins: `POST /v1/settings/tags/update` and `/delete`; use `PUT`/`DELETE\n/v1/settings/tags/{tag_id}`."],[640,"Regenerating the SDKs"],[48,"Register the listener before initialization so a fast load cannot race past it."],[865,"Reject a missing or mismatched signature before processing the event."],[22,"Related"],[34,"Related"],[44,"Related"],[55,"Related"],[68,"Related"],[83,"Related"],[136,"Related"],[150,"Related"],[188,"Related"],[375,"Related"],[418,"Related"],[478,"Related"],[498,"Related"],[515,"Related"],[529,"Related"],[540,"Related"],[564,"Related"],[578,"Related"],[601,"Related"],[610,"Related"],[622,"Related"],[650,"Related"],[669,"Related"],[680,"Related"],[692,"Related"],[704,"Related"],[719,"Related"],[739,"Related"],[754,"Related"],[766,"Related"],[823,"Related"],[838,"Related"],[858,"Related"],[1110,"Remove a knowledge base member"],[229,"Removed — Dropped from the documented surface"],[689,"Render scalar values and nested arrays with text fields and repeaters."],[28,"Repeat with an authenticated and anonymous browser before enforcing the policy."],[691,"Repeater"],[29,"Replace every placeholder from observed requests; do not deploy the example literally. Avoid `*`,\nand never add `unsafe-eval` just to silence an unrelated console error."],[296,"Reply requires `status`. Message content comes from the authenticated user's draft, not the body."],[912,"Reply to a conversation"],[913,"Reply to a conversation."],[914,"Reply to a conversation."],[270,"Reports: an agent has `first_name` / `last_name` / `name`, not `email` / `avatar_url`. Day buckets\nare `year` / `month` / `day`, not a single `date`."],[513,"Request"],[655,"request method and path, without credentials;"],[657,"request or conversation identifier;"],[630,"Requests sent from the API reference target `https://api.thrivedesk.com/v1`. Review write and\ndelete operations carefully before pressing Send."],[988,"Requires the `delete_automations` permission. Permanent: the automation is removed outright, and conversations it already acted on keep those changes. Creating and updating automations is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[989,"Requires the `delete_automations` permission. Permanent: the automation is removed outright, and conversations it already acted on keep those changes. Creating and updating automations is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[678,"Response contract"],[9,"response schemas and examples;"],[224,"Response schemas verified against the live API"],[272,"Responses now document every field returned, including per-folder counts and agents/teams on an\ninbox; embedded `contact`, `last_message`, and `custom_field_values` on a conversation; the\n`author` on a saved reply; and downloadable attachments on a message."],[389,"REST API, Assistant SDK, webhook, SmartApp, integration guide, and machine-readable contracts."],[921,"Restore a trashed conversation"],[922,"Restore a trashed conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[923,"Restore a trashed conversation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[993,"Restore many trashed conversations"],[994,"Restore many trashed conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[995,"Restore many trashed conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[761,"Retries and failures"],[834,"Retries, failures, and replay"],[844,"Return `204`."],[867,"Return `401` for a missing signature and `403` for a mismatch. Do not enqueue or log sensitive\npayload fields until verification succeeds."],[757,"Return a `2xx` after durable enqueueing instead of waiting for downstream APIs. Monitor latency,\nqueue depth, status codes, and receiver exceptions."],[682,"Return a `2xx` response containing JSON with stable property names and types. The builder discovers\nthose properties during **Fetch endpoint and check connection** and maps them into text or repeaters."],[685,"Return conventional `401`/`403` for authorization failures, `404` when the dynamic customer record\ndoes not exist, `429` with `Retry-After` when throttled, and `5xx` only for retryable server errors."],[741,"Return it in the test response with the same type used in production. The builder cannot select a\nproperty it did not discover."],[350,"Returned by `POST /v1/auth/registration/register` when the signup pipeline is temporarily\nunavailable."],[346,"Returned by `POST /v1/inboxes/{inbox_id}/batch/update` when no update field is provided."],[744,"Review the configured refetch interval and any cache in your endpoint. Keep the callback read-only so\nan automatic refetch cannot repeat a side effect."],[1111,"Revokes one person's access to the help center. The ThriveDesk user account is untouched, and re-inviting them restores access. Proxied to the help-center service, so the status and body are whatever it returns. Listing and inviting members is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1112,"Revokes one person's access to the help center. The ThriveDesk user account is untouched, and re-inviting them restores access. Proxied to the help-center service, so the status and body are whatever it returns. Listing and inviting members is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[21,"Rollout procedure"],[571,"Run a periodic reconciliation pass to recover from delayed or discarded webhook deliveries."],[125,"Run code after initialization."],[373,"Safe retry contract"],[621,"Safe test setup"],[619,"Sandbox and testing"],[302,"Saved-reply folder rename/delete and `GET /v1/saved-replies` require `inbox_id`. Tag update requires\n`name`."],[915,"Schedule a reply"],[916,"Schedule a reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[917,"Schedule a reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[201,"Scopes"],[492,"SDKs"],[634,"SDKs"],[537,"Search and filter conversations"],[873,"Search conversations"],[874,"Search conversations."],[875,"Search conversations."],[502,"Search or look up the corresponding ThriveDesk record."],[555,"Search reference"],[554,"Search wraps its paginator inside `data.conversations`. Do not parse it as the standard top-level\ncollection envelope."],[54,"Security boundary"],[152,"Selector"],[927,"Send a scheduled reply now"],[928,"Send a scheduled reply now.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[929,"Send a scheduled reply now.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[6,"Send every request to `https://api.thrivedesk.com/v1` with an `Authorization: Bearer YOUR_API_KEY` header."],[277,"Session authentication: `POST /v1/auth/login` and `POST /v1/auth/logout`. Use a personal access\ntoken; integrations should never collect ThriveDesk passwords."],[146,"Setup and customize the Assistant"],[351,"Several authentication endpoints return a machine-readable `error` code alongside the\nhuman-readable `message`:"],[702,"Show data from your service beside a ThriveDesk conversation for the agent handling it."],[750,"Signature mismatch"],[303,"Single resources are wrapped in `{\"data\": ...}`. List endpoints document their real collection\nshapes, whether paginated or plain arrays."],[61,"SmartApp authentication"],[666,"SmartApp authentication"],[39,"SmartApp callback contract"],[676,"SmartApp callback contract"],[670,"SmartApp configuration can attach static request headers. A common pattern is an authorization\nheader checked by your callback."],[688,"SmartApp output components"],[701,"SmartApp overview and concepts"],[715,"SmartApp setup in the help center"],[633,"SmartApp testing"],[716,"SmartApp testing and simulation"],[665,"SmartApp troubleshooting"],[732,"SmartApp troubleshooting"],[930,"Snooze a conversation"],[931,"Snooze a conversation."],[932,"Snooze a conversation."],[990,"Soft-delete many conversations"],[991,"Soft-delete many conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[992,"Soft-delete many conversations.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[939,"Split a conversation at a message"],[940,"Split a conversation at a message.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[941,"Split a conversation at a message.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[794,"Stable conversation identifier; use it as the REST API ID."],[65,"Standard initialization"],[999,"Start a new conversation in an inbox"],[1000,"Start a new conversation in an inbox."],[1001,"Start a new conversation in an inbox."],[512,"Start a ThriveDesk conversation from a server-side application without exposing an API token."],[589,"Static full-text search index used by the site."],[781,"Status changes."],[326,"Status code catalog"],[304,"Status enums are `Active` / `Pending` / `Closed`, priority is `High` / `Medium` / `Low`, and custom\nfield types are `text` / `textarea` / `dropdown` / `toggle` / `number`."],[312,"Stoplight Elements interactive playground at `playground.html`"],[379,"Store one record per intended write before calling ThriveDesk. Treat your identifier as unique,\nrecord the request state, and allow only one worker to own it at a time."],[790,"string"],[793,"string"],[799,"string"],[802,"string"],[546,"Structured inbox filters"],[185,"Styles do not apply"],[51,"Styling and CSS overrides"],[147,"Styling and CSS overrides"],[570,"Subscribe to conversation webhook events. Verify each signature, deduplicate it, enqueue it, then\nfetch the affected conversation by `data.id` before updating your database."],[196,"Support"],[746,"Support"],[648,"Support and contact"],[557,"Sync conversations"],[818,"Sync conversations guide"],[849,"Sync conversations guide"],[558,"Sync conversations to your system"],[298,"Tag attach/detach take `tag`. Conversation update takes `assign_to` / `tags`. Custom-field values\nare sent as a flat key-value map."],[286,"Tag create now enforces what the specification already documented: `name` is limited to 64\ncharacters and `color` must be a six-digit hex value (`#RRGGBB`). Tag merge enforces the same plus\na minimum of two source tags; bulk color update requires a hex `color`. Previously the server\naccepted any string."],[783,"Tags are added or updated."],[269,"Tags: `created_at` and `organization_id` are not returned."],[620,"Test integrations safely when the public API has no documented sandbox mode."],[718,"Test matrix"],[687,"Testing and simulation"],[700,"Testing and simulation"],[745,"Testing and simulation"],[690,"Text field"],[288,"The `User` schema now mirrors the API's user serializer: `avatar` rather than `avatar_url`, full\nname/contact fields, `presence`, preferences under `extra`, and real role values (`Account Owner`,\n`Administrator`, `User`)."],[363,"The account is awaiting approval."],[366,"The address is on a block list."],[483,"The affected reference page and changelog identify the replacement."],[139,"The Assistant ID and installation snippet from its **Installation** tab."],[151,"The Assistant renders inside Shadow DOM, so styles from the host page do not cross into it. Add\noverrides only after `tdAssistantConnected` fires."],[137,"The Assistant SDK is the browser integration surface for the ThriveDesk widget. Use it to initialize\nan Assistant, open a specific screen, prefill contact details, display Knowledge Base articles, and\ncoordinate widget behavior with your application."],[341,"The bearer token is missing, expired, or revoked. Refresh the token and retry."],[340,"The body is malformed JSON, or the request includes a field that the endpoint does not recognize."],[681,"The callback is the endpoint ThriveDesk fetches to obtain agent-facing data. The configuration UI\nconstructs the request from the endpoint, optional headers, and dynamic parameters selected with the\n`{` picker."],[616,"The collection is regenerated rather than hand-edited. If an operation appears wrong, fix the\nOpenAPI source and rebuild the collection."],[785,"The conversation moves to another inbox."],[35,"The currently documented `identify` contract accepts `name` and `email`."],[779,"The customer replies."],[325,"The envelope"],[306,"The global limit of 300 requests per minute per client IP is documented in\nPagination and rate limits."],[344,"The HTTP verb is not supported by this path. Check the API reference."],[727,"The largest response agents realistically need."],[184,"The launcher appears but methods do nothing"],[485,"The old contract remains available during that window unless an urgent security issue prevents it."],[611,"The Postman collection and bundled OpenAPI document are generated from the same 90-operation source\nused by this reference."],[322,"The Postman collection and OpenAPI specification are intended to remain in lockstep."],[290,"The Postman collection is now generated from the OpenAPI specification, with a folder per tag and\nschema-placeholder examples, instead of being maintained by hand."],[314,"The Postman collection remains in this repository at `api.postman_collection.json`. Seven commits in\nits history record fixes applied during the crosscheck pass:"],[499,"The public API does not provide a general asynchronous import endpoint. Build imports as resumable\njobs over the normal contact and conversation operations."],[293,"The public API uses a personal access token granted the first-party `public` scope, which can call\nevery documented endpoint."],[840,"The public contract does not specify the retry count, backoff schedule, retention window, delivery\nidentifier, ordering guarantee, or a manual replay API. Do not build correctness around an assumed\nschedule."],[846,"The public payload does not expose a delivery ID, so hashing the complete payload is the safest\navailable duplicate-delivery key. Keep reconciliation in place because two legitimate events can\nstill carry identical data."],[623,"The public REST API and Assistant documentation do not currently define a sandbox, test-mode flag,\nor separate test base URL. Requests made with a normal token affect its real workspace."],[684,"The public SmartApp documentation does not define an HTTP method, timeout, maximum payload size,\ncache policy, or error-envelope schema. Validate those behaviors with the connection tester and\nkeep the endpoint fast and side-effect free."],[673,"The public SmartApp documentation does not describe request signing, timestamps, source IPs, or a\nThriveDesk-issued identity token. Do not assume an undocumented header is trustworthy."],[348,"The rate limit was exceeded. See Pagination and rate limits for the rate-limit\ntiers and `Retry-After` semantics."],[211,"The remaining delete operations"],[347,"The request body failed validation. The `errors` object is keyed by field name with an array of\nhuman-readable messages."],[343,"The resource does not exist, or it exists but belongs to a different organization. The API does not\ndistinguish between the two."],[479,"The REST API uses the stable `/v1` base path. The OpenAPI document also carries a documentation\nrelease version—currently `1.3.0`—so integrators can identify changes to the published contract."],[646,"The SDKs are generated by OpenAPI Generator from\n`openapi/bundled.yaml`. Use the exact commands in the repository README, including the load-bearing package-name and module-path options."],[693,"The SmartApp builder maps a successful JSON test response into two output components."],[720,"The SmartApp connection tester fetches the configured endpoint and exposes the response to the\nbuilder. When the URL contains a dynamic parameter, provide a real mock value that returns the same\nshape production requests will use."],[369,"The subdomain is already in use."],[5,"The ThriveDesk Public API exposes **90 operations** across conversations, contacts,\ninboxes, tags, saved replies, reports, the Knowledge Base, attachments, messages,\nnotes, business hours, holidays, and account utilities."],[342,"The token is valid but does not include the scope required for this endpoint, or the authenticated\nuser does not have access to the requested resource."],[243,"The version is the value in the specification's `info.version`, so it moves when the documentation\nmoves rather than when the product ships. A release marked **Docs only** changed no server behavior:\nexisting calls keep working, but the schema you coded against may have been wrong, and the entry\nexplains how."],[186,"The wrong customer remains after logout"],[178,"These class names are implementation hooks, not a versioned theme API. An Assistant release can\nrename or restructure them. Keep overrides small and test them after widget updates."],[264,"These were removed or renamed to the field the API really sends:"],[461,"This guide walks through a complete session with the ThriveDesk Public API: create an access token,\nfetch the current user, list your open conversations, then draft and send a reply. The examples use\ncurl so they run from any shell."],[266,"Thread events were documented as a flat message (`type`, `body`, `html_body`, `cc_emails`, ...).\nThe API returns `event_type`, `event` (the message, null on system events), `actor`, and `extra`."],[376,"ThriveDesk does **not currently honor an `Idempotency-Key` header**. A repeated POST can therefore\nperform the action twice. This is especially important for replies: an automatic retry can send the\nsame message to a customer more than once."],[392,"ThriveDesk exposes four developer integration surfaces: the REST API, the browser-based Assistant\nSDK, signed webhooks, and SmartApp data panels. Start with the surface that matches where your code\nruns and what it needs to accomplish."],[839,"ThriveDesk treats any `2xx` response as success and discards the response body. A `410 Gone`\nresponse deactivates or deletes the webhook. Other status codes are failures; after several failures,\nthe event is discarded."],[521,"Timeout or `5xx`: reconcile before retrying because the conversation may already exist."],[206,"Today every API key has full access to the documented surface. The create-key form also exposes a\n*Restricted Access* option, which is not yet enabled and is reserved for a future release.\nPer-operation scopes are not configurable yet."],[104,"Toggle its open state."],[533,"Translate upstream `401`/`403` into a generic portal error, return `404` rather than revealing another\ncustomer's record, and rate-limit both the customer session and your ThriveDesk client."],[830,"Treat every request as attacker-controlled until its signature matches. Keep the secret on the\nserver and rotate it if it is exposed."],[463,"Treat the key as a secret. Keys expire one year after creation; rotate them by revoking the old key\nfrom the same screen and issuing a new one. They are the only publicly documented authentication\nmethod at this time, so integrations must never collect ThriveDesk passwords on a user's behalf."],[769,"Trigger"],[66,"Triggerless initialization"],[228,"Trimmed public surface, teammate endpoints, and tag validation"],[77,"Troubleshooting"],[731,"Troubleshooting"],[276,"Twenty-six operations that existed for the ThriveDesk web app rather than integrations are no\nlonger documented. The routes still exist and first-party clients are unaffected, but they are not\nsupported for integrations and may change without notice:"],[420,"Two endpoints use a different shape:"],[45,"Two lifecycle hooks are publicly documented: the `ready` command callback and the\n`tdAssistantConnected` DOM event."],[787,"Type"],[636,"TypeScript and JavaScript"],[279,"UI organization: custom-views CRUD, custom-field reorder, and saved-reply folder rename/delete."],[474,"Understand the API version, compatibility promises, deprecation notices, and upgrade workflow."],[33,"Understand which visitor fields the public Assistant API accepts and where richer data belongs."],[936,"Unmark a conversation as spam"],[937,"Unmark a conversation as spam."],[938,"Unmark a conversation as spam."],[948,"Unsnooze a conversation"],[949,"Unsnooze a conversation."],[950,"Unsnooze a conversation."],[1062,"Update a business-hours profile"],[966,"Update a contact"],[967,"Update a contact."],[968,"Update a contact."],[879,"Update a conversation"],[880,"Update a conversation."],[881,"Update a conversation."],[951,"Update a conversation's priority"],[952,"Update a conversation's priority."],[953,"Update a conversation's priority."],[1005,"Update a custom field"],[1006,"Update a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1007,"Update a custom field.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1077,"Update a holiday"],[1104,"Update a knowledge base"],[1105,"Update a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1106,"Update a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1131,"Update a message"],[1132,"Update a message.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1133,"Update a message.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1137,"Update a note"],[1138,"Update a note.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1139,"Update a note.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1050,"Update a saved reply"],[1051,"Update a saved reply."],[1052,"Update a saved reply."],[924,"Update a scheduled reply"],[925,"Update a scheduled reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[926,"Update a scheduled reply.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1029,"Update a tag"],[1030,"Update a tag."],[1031,"Update a tag."],[888,"Update custom field values on a conversation"],[889,"Update custom field values on a conversation."],[890,"Update custom field values on a conversation."],[1125,"Upload attachments to a conversation draft"],[1126,"Upload attachments to a conversation draft."],[1127,"Upload attachments to a conversation draft."],[728,"Use **View Response** to confirm the data shape before mapping fields. Test nested repeaters and the\n**Print all text value** option separately. Save, open a conversation in each selected inbox, and\nconfirm the installed panel matches the preview."],[46,"Use `ready` for SDK commands that require the Assistant to be initialized."],[47,"Use `tdAssistantConnected` when code needs the rendered `<thrivedesk-assistant>` element or its\nShadow DOM."],[624,"Use a dedicated workspace or, when that is not available, a dedicated inbox and test contacts."],[635,"Use and regenerate the TypeScript, Python, PHP, and Go clients generated from the OpenAPI specification."],[70,"Use standard initialization when the configured launcher should appear."],[532,"Use the contact conversation endpoint for lists and fetch a conversation only after authorization.\nProxy attachment downloads through the same authorization boundary."],[23,"Use the exact script and network origins shown by the current installation snippet and your browser's\nCSP reports. The public Assistant contract does not publish a permanent origin allowlist, so a copied\nlist can become stale as delivery infrastructure changes."],[592,"Use the help center for UI tasks such as installing an Assistant or configuring a webhook, then use\nthis site for the executable contract. Stable headings and per-page Markdown routes allow agents to\ncite a specific section without ingesting the full corpus."],[541,"Use the narrowest operation for the question you are answering."],[7,"Use the navigation to browse operations grouped by resource. Each operation page includes:"],[579,"Use the smallest artifact that answers the task:"],[565,"Use webhooks for low-latency notifications and the REST API for authoritative state. A webhook-only\nsync can drift when a delivery is discarded; polling alone adds delay and load."],[58,"Use your own authenticated backend for sensitive data. When the Assistant or a SmartApp calls that\nbackend, enforce the application session there and return only data the current user may access."],[645,"Uses `net/http` directly and requires Go 1.20+."],[643,"Uses `urllib3` and requires Python 3.9+."],[644,"Uses Guzzle 7, requires PHP 8.1+, and ships with a replaceable PSR-18 client."],[654,"UTC timestamp and timezone;"],[90,"Valid Assistant ID"],[93,"Valid Assistant ID"],[490,"Validate against the bundled OpenAPI specification in CI."],[717,"Validate dynamic parameters, response data, selectors, nesting, and failure behavior before installation."],[517,"Validate the email and message in your application, escape untrusted HTML, and store your own\nsubmission ID before sending."],[853,"Verification contract"],[760,"Verify signatures"],[817,"Verify signatures"],[832,"Verify signatures"],[841,"Verify the signature."],[851,"Verify webhook signatures"],[473,"Versioning and deprecation"],[1059,"View a business-hours profile"],[1060,"View a business-hours profile.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1061,"View a business-hours profile.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[963,"View a contact"],[964,"View a contact."],[965,"View a contact."],[876,"View a conversation"],[877,"View a conversation."],[878,"View a conversation."],[1074,"View a holiday"],[1075,"View a holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1076,"View a holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1101,"View a knowledge base"],[1102,"View a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1103,"View a knowledge base.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1128,"View a single message body"],[1129,"View a single message body."],[1130,"View a single message body."],[1038,"View a teammate"],[1039,"View a teammate."],[1040,"View a teammate."],[1116,"View an article"],[1117,"View an article.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[1118,"View an article.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[984,"View an automation"],[985,"View an automation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[986,"View an automation.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class."],[664,"Webhook debugging"],[747,"Webhook debugging"],[868,"Webhook debugging"],[659,"webhook event type and callback status for webhook issues;"],[573,"Webhook events"],[762,"Webhook events and payloads"],[869,"Webhook overview"],[574,"Webhook retries"],[833,"Webhook setup in the help center"],[847,"Webhooks are notifications, not the sole event ledger. Periodically reconcile critical records with\nthe REST API so a discarded delivery cannot create permanent drift."],[819,"Webhooks overview and setup"],[824,"Webhooks send an HTTP request to your server when a selected ThriveDesk event occurs. Use them to\nstart workflows quickly, then use the REST API when you need the latest complete resource state."],[460,"What to read next"],[482,"When a supported operation or field is scheduled for removal:"],[353,"Where"],[434,"Where supported: `newest`, `oldest`, or `priority`."],[480,"Within `/v1`, ThriveDesk aims to make additive changes without breaking existing integrations.\nExamples include new optional request fields, new response fields, new endpoints, and new enum\nvalues where consumers are expected to tolerate unknown values."],[552,"Workspace search by several fields"],[507,"Write validation failures to a dead-letter report with the source row, status code, and field errors.\nDo not retry `422` unchanged. Reconcile timeouts before repeating POST requests."],[258,"Writes on both resources are limited to administrators and the account owner; reads are open to any\nteammate. 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