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See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "custom-fields" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"key_0\": true,\n \"key_1\": 1452.3614063397927\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "729a35be-be77-44ff-9f83-bafc7a30e222", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "custom-fields" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"key_0\": true,\n \"key_1\": 1452.3614063397927\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "4cbe425f-d071-4946-b217-45de3caf49a6", "name": "Create or update the reply draft", "request": { "name": "Create or update the reply draft", "description": {}, "url": { "path": [ "conversation", ":conversation_id", "draft" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "conversation_id", "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"intended_inbox_address_id\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"bcc\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "eebd9b23-d7d4-4800-bdad-d1f22ff8b0e0", "name": "Success.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "draft" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"intended_inbox_address_id\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"bcc\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"draft_id\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "2123981b-2508-4ffa-a2ed-59472b862971", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "draft" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"intended_inbox_address_id\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"bcc\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "b7f59101-4ed9-4682-ba17-a882fafefd65", "name": "Token is valid but does not include a required scope, or the user does not have access to the resource.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "draft" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"intended_inbox_address_id\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"bcc\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "33a91750-8196-4f0a-b7e2-e681eaa85991", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "draft" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"intended_inbox_address_id\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"bcc\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "ace38959-63f5-4f28-a316-359bde23cc44", "name": "Request body failed validation.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "draft" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"intended_inbox_address_id\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"bcc\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "726729d0-11b8-4ab1-885e-9d819aed08d3", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "draft" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"intended_inbox_address_id\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"bcc\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "92076c88-95f2-4323-9639-87f3e92c2e9b", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "draft" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"message\": \"\",\n \"intended_inbox_address_id\": \"\",\n \"cc\": [\n \"\",\n \"\"\n ],\n \"bcc\": [\n \"\",\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "610b6014-6c12-43ce-9525-81af394cfc7d", "name": "Permanently delete a conversation", "request": { "name": "Permanently delete a conversation", "description": { "content": "Irreversible. The conversation must already be in the trash, so soft-delete it with `DELETE /v1/conversation/{conversation_id}` first; calling this on a live conversation returns 404.\n\nEverything hanging off the conversation goes with it: thread events, messages, attachments and the files behind them in object storage, tag links, and custom field values. There is no restore afterwards.\n\nTrashed conversations are also purged automatically once they pass the organization's trash lifetime (30 days by default).\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "conversation", ":conversation_id", "force-delete" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "conversation_id", "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "DELETE", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "7d622760-2f5d-484b-aa2e-e3e372b8c869", "name": "Success.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "force-delete" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Accept", "value": 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"Bearer " } ], "method": "DELETE", "body": {} }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "8f08d74c-ebfb-455e-83fb-a757670a072e", "name": "Token is valid but does not include a required scope, or the user does not have access to the resource.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "force-delete" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "cb734518-a3a3-49a0-a15e-0d7119264f57", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "force-delete" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "52a56e05-ae55-4944-ab8f-2991f053a483", "name": "Request body failed validation.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "force-delete" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "cff1d20e-25ef-4c19-9c0e-20c750f977da", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "force-delete" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "22885b0f-6482-444e-b824-8c5bb9c89b0b", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "force-delete" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "b1fd33fb-aea8-4a53-afb7-35c1b2525fa2", "name": "Forward a conversation", "request": { "name": "Forward a conversation", "description": {}, "url": { "path": [ "conversation", ":conversation_id", "forward" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "conversation_id", "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"body\": \"\",\n \"message_id\": \"\",\n \"to\": [\n \"\",\n \"\"\n ],\n \"cc\": [\n \"\",\n 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See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "conversation", ":conversation_id", "update", "priority" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Conversation identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "conversation_id" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PUT", "body": { "mode": "raw", "raw": "{\n \"priority\": \"High\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { 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\"firebase_notification_preferences\": {\n \"key_0\": \"string\",\n \"key_1\": 6814.0580007566905,\n \"key_2\": true\n },\n \"mobile_notification_preferences\": {\n \"key_0\": \"string\",\n \"key_1\": 7902,\n \"key_2\": true,\n \"key_3\": 4690.45130150248\n },\n \"auto_advance_ticket_enabled\": \"\",\n \"undo_send_enabled\": \"\",\n \"undo_send_delay\": \"\"\n }\n },\n \"uses_count\": \"\",\n \"last_used_at\": \"\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"automatic\": \"\",\n \"active\": \"\",\n \"when\": {\n \"key_0\": 7278\n },\n \"rules\": {\n \"key_0\": 8711,\n \"key_1\": true,\n \"key_2\": 8797,\n \"key_3\": \"string\"\n },\n \"actions\": [\n {\n \"key_0\": false\n },\n {\n \"key_0\": 7614,\n \"key_1\": \"string\",\n \"key_2\": true\n }\n ],\n \"created_by\": {\n \"id\": \"\",\n \"name\": \"\",\n \"first_name\": \"\",\n \"last_name\": \"\",\n \"email\": \"\",\n \"phone\": \"\",\n \"job_title\": \"\",\n \"avatar\": \"\",\n 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The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "ea29d4a6-4efe-4426-b732-72d145c7e4f7", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "155afee4-82d3-41b2-bba5-4fc4ef237521", "name": "View an automation", "request": { "name": "View an automation", "description": { "content": "Personal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "inbox_id", "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" } }, { "type": "any", "value": "", "key": "automation_id", "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "5da731f1-1eb0-4d7e-8f3a-e25d9d6b2817", "name": "Success.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox 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}\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "e873c753-3664-41b0-84e5-0650501f7fa2", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" }, { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "automation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": 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], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "82a15d7e-4fac-4d39-8a72-53782d9e8e73", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" }, { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "automation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "851d528f-327d-44df-a0c4-6e6c48eb3295", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" }, { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "automation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "0cd76978-950a-4619-99b6-b53f76dd6368", "name": "Delete an automation", "request": { "name": "Delete an automation", "description": { "content": "Requires the `delete_automations` permission. Permanent: the automation is removed outright, and conversations it already acted on keep those changes. Creating and updating automations is not part of this surface.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "inbox_id", "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" } }, { "type": "any", "value": "", "key": "automation_id", "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "DELETE", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "6ca69211-728b-4965-b8e2-a066340973bf", "name": "Success.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox 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The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" }, { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "automation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "7e52034f-b56d-43ba-b19c-e7963f626b65", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "automations", ":automation_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" }, { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "automation_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "ceeaaff1-c455-43f9-93ee-43686fbb2f8f", "name": "Soft-delete many conversations", "request": { "name": "Soft-delete many conversations", "description": { "content": "Personal access token only. 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The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "inboxes", ":inbox_id", "batch", "restore" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "inbox_id", "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"conversation_ids\": [\n \"\"\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "6397d1c6-d342-4200-9d3b-4386a9071d1f", "name": "Success.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "batch", "restore" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": 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The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "custom-fields", ":field_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" }, { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "field_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "9937541a-b68b-42f2-8c5d-d05e7fe98501", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "inboxes", ":inbox_id", "custom-fields", ":field_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" }, { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "field_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "8c29de7e-ab74-4167-acfc-77eaa50d0c3e", "name": "Delete a custom view", "request": { "name": "Delete a custom view", "description": { "content": "Only the teammate who owns the view may delete it, the account owner included. 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See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "saved-replies", ":saved_reply_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "saved_reply_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "1df67c85-6cc0-4938-91dc-93664e6bf0af", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "saved-replies", ":saved_reply_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "saved_reply_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } } ] }, { "name": "Business Hours", "description": "Operating-hours profiles and the inbox channels they cover.", "item": [ { "id": "473a2949-da68-418d-b5b3-749ce36d3af5", "name": "List business-hours profiles", "request": { "name": "List business-hours profiles", "description": { "content": "Personal access token only. 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"name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "420d3ed7-da32-4768-81c9-18843a3f9c99", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "66b14185-4401-4ae4-bb8e-e837a549cf14", "name": "Create a business-hours profile", "request": { "name": "Create a business-hours profile", "description": { "content": "Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"mode\": \"calendar_24_7\",\n \"description\": \"\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"fri\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "a561aac5-f75d-4835-a3bc-3b460d9610a4", "name": "Success.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"mode\": \"calendar_24_7\",\n \"description\": \"\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"fri\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Created", "code": 201, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"data\": {\n \"id\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"calendar_24_7\",\n \"schedule_type\": \"custom\",\n \"schedule\": null,\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channels\": [\n \"livechat\",\n \"livechat\"\n ]\n },\n {\n \"inbox_id\": \"\",\n \"channels\": [\n \"livechat\",\n \"email\"\n ]\n }\n ],\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "1311a164-3a8c-4152-b6e5-bbccd59bd850", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"mode\": \"calendar_24_7\",\n \"description\": \"\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"fri\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "5e846b89-7c22-48f8-b7cd-047aff22f37f", "name": "Token is valid but does not include a required scope, or the user does not have access to the resource.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"mode\": \"calendar_24_7\",\n \"description\": \"\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"fri\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "92839da0-ceef-4f8f-a765-6750f82a5108", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"mode\": \"calendar_24_7\",\n \"description\": \"\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"fri\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "7ff64655-661f-42cb-8aa8-7f3b62c2b505", "name": "Request body failed validation.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"mode\": \"calendar_24_7\",\n \"description\": \"\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"fri\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "77630e86-cf6e-4d50-ae3d-11efbf09a2c8", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"mode\": \"calendar_24_7\",\n \"description\": \"\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"fri\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "22f0068e-22e3-4bb8-80bf-d65139691d88", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "business-hours" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"mode\": \"calendar_24_7\",\n \"description\": \"\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"fri\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "2791ccd8-3a31-4268-8a44-80bdbcd5b698", "name": "View a business-hours profile", "request": { "name": "View a business-hours profile", "description": { "content": "Personal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "business_hour", "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "0e709b10-aa01-44a5-8578-199d1974afe5", "name": "Success.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"data\": {\n \"id\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"calendar_24_7\",\n \"schedule_type\": \"custom\",\n \"schedule\": null,\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channels\": [\n \"livechat\",\n \"livechat\"\n ]\n },\n {\n \"inbox_id\": \"\",\n \"channels\": [\n \"livechat\",\n \"email\"\n ]\n }\n ],\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "3f0afa8f-0eeb-4014-b820-1a4680b98338", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "25072ba6-229d-4098-9517-453932248b42", "name": "Token is valid but does not include a required scope, or the user does not have access to the resource.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "71840ec4-a50b-4e41-a71f-473f677eaba9", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "b125363c-77e5-45c4-808d-e111695ed039", "name": "Request body failed validation.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "0e706e43-316a-45f8-8195-60bf01aaf093", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "204f18cc-38bf-457c-a312-671b987c7c58", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "dd9fc55f-f8c8-4ac7-ac58-82281a44b688", "name": "Update a business-hours profile", "request": { "name": "Update a business-hours profile", "description": { "content": "Administrators and the account owner only.\n\nAn inbox channel belongs to at most one profile. Binding one that another profile already covers returns 422 carrying `conflicting_business_hour_id`, `inbox_id`, and `channel` in place of the usual `errors` object, and the whole write is rolled back.\n\nUnder `calendar_24_7` the server stores `schedule` and `schedule_type` as null whatever the payload carries.\n\nOmitted keys keep their stored value and an explicit `null` is ignored rather than clearing the field. Sending `inbox_channels` replaces the whole set.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "business_hour", "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"business_hours\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"wed\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"livechat\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "e45de04f-668e-4e7b-a316-9178f9835aa2", "name": "Success.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"business_hours\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"wed\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"livechat\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"data\": {\n \"id\": \"\",\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"calendar_24_7\",\n \"schedule_type\": \"custom\",\n \"schedule\": null,\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channels\": [\n \"livechat\",\n \"livechat\"\n ]\n },\n {\n \"inbox_id\": \"\",\n \"channels\": [\n \"livechat\",\n \"email\"\n ]\n }\n ],\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "366a49d0-a97d-4dc1-a021-ffff4687e8dc", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"business_hours\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"wed\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"livechat\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "41b27bed-d41f-4110-aca2-cbf1aeb3b8e8", "name": "Token is valid but does not include a required scope, or the user does not have access to the resource.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"business_hours\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"wed\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"livechat\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "8684fe5e-b7f7-4ea7-958b-ad4c35512a2a", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"business_hours\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"wed\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"livechat\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "4f72ba82-d954-45fc-bcd4-1f4f5791a5af", "name": "Request body failed validation.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"business_hours\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"wed\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"livechat\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "4a99ac88-700c-4db0-be08-49e99be0aaa4", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"business_hours\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"wed\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"livechat\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "2d6a47c5-64c4-491a-96ed-add414a2038f", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"description\": \"\",\n \"mode\": \"business_hours\",\n \"schedule_type\": \"standard\",\n \"schedule\": [\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"wed\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sat\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"mon\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"thu\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n },\n {\n \"day\": \"sun\",\n \"enabled\": \"\",\n \"start\": \"\",\n \"end\": \"\"\n }\n ],\n \"inbox_channels\": [\n {\n \"inbox_id\": \"\",\n \"channel\": \"livechat\"\n },\n {\n \"inbox_id\": \"\",\n \"channel\": \"email\"\n }\n ]\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "40b79268-8d1b-4f03-9b70-c383a71929e4", "name": "Delete a business-hours profile", "request": { "name": "Delete a business-hours profile", "description": { "content": "Administrators and the account owner only. Permanent, and it releases every inbox channel the profile covered.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "business_hour", "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "DELETE", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "89f26642-a4b0-4863-a7f5-b3e3d4795424", "name": "Deleted. Empty body.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "No Content", "code": 204, "header": [], "cookie": [], "_postman_previewlanguage": "text" }, { "id": "ade0aece-d6b8-4356-a17f-4772bdd9bd81", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "7b8ca429-cd3b-4946-9fff-bbf9a6569722", "name": "Token is valid but does not include a required scope, or the user does not have access to the resource.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "32fb1e06-7e64-44a4-bc71-7fca5416c3fa", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "bb31e6ff-93a9-4b74-921a-d18a8404749f", "name": "Request body failed validation.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "08f6dbb5-4ffe-4803-8bec-e76f488247e5", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "b4e40def-7c70-42b9-b718-bbbd440bc3e0", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "business-hours", ":business_hour" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Business-hours profile identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "business_hour" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } } ] }, { "name": "Holidays", "description": "Dated closures that suspend business hours.", "item": [ { "id": "cb46ac63-47ee-49ba-80d7-f026ab7f526a", "name": "List holidays", "request": { "name": "List holidays", "description": { "content": "Personal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "61432272-ed08-44f2-866d-d48fd47d7685", "name": "Success.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"data\": [\n {\n \"id\": \"\",\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\",\n \"status\": \"upcoming\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n },\n {\n \"id\": \"\",\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\",\n \"status\": \"upcoming\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n ]\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "e3906215-70e2-4c19-9ee6-39dbe25a31d9", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "fd2ae5b6-af12-4739-9451-120bbb66d910", "name": "Token is valid but does not include a required scope, or the user does not have access to the resource.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "f344c1b3-cb77-4295-a374-6c92ddbe2c00", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "34b3102f-d307-4e8b-b9bd-f65b78f2bc02", "name": "Request body failed validation.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "895e2be5-54a4-49d0-b6b6-569aea8660a8", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "37d7b93e-ff07-4182-9aef-f69f5ffe9e9e", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "5908d919-9686-473e-878f-1dacdbe0bef2", "name": "Create a holiday", "request": { "name": "Create a holiday", "description": { "content": "Administrators and the account owner only. Ranges may overlap an existing holiday.\n\nPersonal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } }, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "9b98634b-a0f1-4e6a-b66a-0c014095a4b8", "name": "Success.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Created", "code": 201, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"data\": {\n \"id\": \"\",\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\",\n \"status\": \"upcoming\",\n \"created_at\": \"\",\n \"updated_at\": \"\"\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "a4866969-4b26-4f48-a2c9-31c19f74d91f", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "4f50802b-46ad-4a30-9715-e3f2efeb2fe9", "name": "Token is valid but does not include a required scope, or the user does not have access to the resource.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "11587a1c-cc9e-47de-887e-39508e500770", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "holidays" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n 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The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "holidays", ":holiday" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Holiday identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "holiday" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "d3a8b25c-8506-4936-9ab0-7ad34389814b", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "holidays", ":holiday" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Holiday identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "holiday" } ] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "PATCH", "body": { "mode": "raw", "raw": "{\n \"name\": \"\",\n \"start_date\": \"\",\n \"end_date\": \"\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "0d01c6b7-a8b6-41f0-b6c4-9b9c5d77ce95", "name": "Delete a holiday", "request": { "name": "Delete a holiday", "description": { "content": "Administrators and the account owner only. 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See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "holidays", ":holiday" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Holiday identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "holiday" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "3cf98c5e-9cb6-4ae1-828e-cb74175a2e60", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "holidays", ":holiday" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) Holiday identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "holiday" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": 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"content": "(Required) Inbox identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "aa513b4c-bb50-436a-b03a-b045e5559af7", "name": "Success.", "originalRequest": { "url": { "path": [ "reports", ":inbox_id", "agents" ], "host": [ "{{baseUrl}}" ], "query": [ { "disabled": false, "description": { "content": "(Required) Start of the reporting window.", "type": "text/plain" }, "key": "start_date", "value": "" }, { "disabled": false, "description": { "content": "(Required) End of the reporting window.", "type": "text/plain" }, "key": "end_date", "value": "" } ], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"agents\": [\n {\n \"id\": \"\",\n \"first_name\": \"\",\n \"last_name\": \"\",\n \"name\": \"\",\n \"conversation_count\": \"\",\n \"resolution_count\": \"\",\n \"pivot\": {}\n },\n {\n \"id\": \"\",\n \"first_name\": \"\",\n \"last_name\": \"\",\n \"name\": \"\",\n \"conversation_count\": \"\",\n \"resolution_count\": \"\",\n \"pivot\": {}\n }\n ]\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "f1d1b6d0-4647-44d1-8339-b6a4ab282e09", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "reports", ":inbox_id", "agents" ], "host": [ "{{baseUrl}}" ], "query": [ { "disabled": false, "description": { "content": "(Required) Start of the reporting window.", 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"Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "63ccb456-da00-4dd2-9c3d-d7e5b580fb3a", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "reports", ":inbox_id", "agents" ], "host": [ "{{baseUrl}}" ], "query": [ { "disabled": false, "description": { "content": "(Required) Start of the reporting window.", "type": "text/plain" }, "key": "start_date", "value": "" }, { "disabled": false, "description": { "content": "(Required) End of the reporting window.", "type": "text/plain" }, "key": "end_date", "value": "" } ], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "5bec2740-67c2-4b0d-89da-8dc524b16f80", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "reports", ":inbox_id", "agents" ], "host": [ "{{baseUrl}}" ], "query": [ { "disabled": false, "description": { "content": "(Required) Start of the reporting window.", "type": "text/plain" }, "key": "start_date", "value": "" }, { "disabled": false, "description": { "content": "(Required) End of the reporting window.", "type": "text/plain" }, "key": "end_date", "value": "" } ], "variable": [ { "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" }, "type": "any", "value": "", "key": "inbox_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "4b26d281-3c01-45bf-9809-60694334baf4", "name": "Conversation volume report", "request": { "name": "Conversation volume report", "description": {}, "url": { "path": [ "reports", ":inbox_id", "conversations" ], "host": [ "{{baseUrl}}" ], "query": [ { "disabled": false, "description": { "content": "(Required) Start of the reporting window.", "type": "text/plain" }, "key": "start_date", "value": "" }, { "disabled": false, "description": { "content": "(Required) End of the reporting window.", "type": "text/plain" }, "key": "end_date", "value": "" } ], "variable": [ { "type": "any", "value": "", "key": "inbox_id", "disabled": false, "description": { "content": "(Required) Inbox identifier.", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "65fa353d-f502-4fe1-9457-f24c72b16ba4", "name": "Success.", "originalRequest": { "url": { "path": [ "reports", ":inbox_id", "conversations" ], "host": [ "{{baseUrl}}" ], "query": [ { "disabled": false, "description": { 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"id": "a16f6398-ca46-4199-a981-ef7bd1157700", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "knowledgebases", ":knowledgebase_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "knowledgebase_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "7bba058b-ecfb-4504-891d-c2c8d4f08e89", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "knowledgebases", ":knowledgebase_id" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "knowledgebase_id" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "1db753f5-a223-4a78-ac4b-9dc0a7423307", "name": "Remove a knowledge base member", "request": { "name": "Remove a knowledge base member", "description": { "content": "Revokes one person's access to the help center. 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This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "knowledgebases", ":knowledgebase_id", "users", ":email" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "knowledgebase_id", "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" } }, { "type": "any", "value": "", "key": "email", "disabled": false, "description": { "content": "(Required) Email address of the member to remove.", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "DELETE", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "8d6b4913-3d78-48f9-89a8-67ccacea275d", "name": "Success.", "originalRequest": { "url": { "path": [ "knowledgebases", ":knowledgebase_id", "users", ":email" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": 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The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "knowledgebases", ":knowledgebase_id", "users", ":email" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "knowledgebase_id" }, { "disabled": false, "description": { "content": "(Required) Email address of the member to remove.", "type": "text/plain" }, "type": "any", "value": "", "key": "email" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "3921f097-2a5c-4edc-83ba-66ab55dd1997", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "knowledgebases", ":knowledgebase_id", "users", ":email" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "knowledgebase_id" }, { "disabled": false, "description": { "content": "(Required) Email address of the member to remove.", "type": "text/plain" }, "type": "any", "value": "", "key": "email" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "DELETE", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "dffd4220-9658-4498-9c20-0885e1df5b8e", "name": "List articles", "request": { "name": "List articles", "description": { "content": "Personal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.", "type": "text/plain" }, "url": { "path": [ "knowledgebases", ":knowledgebase_slug", "articles" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "type": "any", "value": "", "key": "knowledgebase_slug", "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" } } ] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {}, "auth": { "type": "bearer", "bearer": [ { "key": "token", "value": "{{bearerToken}}" } ] } }, "response": [ { "id": "eda38f9d-1370-4c20-8d43-acec7fdb5cf8", "name": "Success.", "originalRequest": { "url": { "path": [ "knowledgebases", ":knowledgebase_slug", "articles" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "knowledgebase_slug" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"data\": [\n {\n \"id\": \"\",\n \"title\": \"\",\n \"slug\": \"\",\n \"excerpt\": \"\",\n \"published_at\": \"\",\n \"knowledgebase\": {\n \"id\": \"\",\n \"name\": \"\",\n \"slug\": \"\",\n \"visibility\": \"\"\n }\n },\n {\n \"id\": \"\",\n \"title\": \"\",\n \"slug\": \"\",\n \"excerpt\": \"\",\n \"published_at\": \"\",\n \"knowledgebase\": {\n \"id\": \"\",\n \"name\": \"\",\n \"slug\": \"\",\n \"visibility\": \"\"\n }\n }\n ],\n \"links\": {\n \"first\": \"\",\n \"last\": \"\",\n \"prev\": \"\",\n \"next\": \"\"\n },\n \"meta\": {\n \"current_page\": \"\",\n \"from\": \"\",\n \"last_page\": \"\",\n \"per_page\": \"\",\n \"to\": \"\",\n \"total\": \"\",\n \"path\": \"\",\n \"links\": [\n {\n \"url\": \"\",\n \"label\": \"\",\n \"page\": \"\",\n \"active\": \"\"\n },\n {\n \"url\": \"\",\n \"label\": \"\",\n \"page\": \"\",\n \"active\": \"\"\n }\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "c424f855-104a-489f-ad02-bb4bc3640bd4", "name": "Missing or invalid bearer token.", "originalRequest": { "url": { "path": [ "knowledgebases", ":knowledgebase_slug", "articles" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "knowledgebase_slug" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n 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"cookie": [], "_postman_previewlanguage": "json" }, { "id": "a15545e5-8726-471a-9709-109542ae728d", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "knowledgebases", ":knowledgebase_slug", "articles" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "description": { "content": "(Required) ", "type": "text/plain" }, "type": "any", "value": "", "key": "knowledgebase_slug" } ] }, "header": [ { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "GET", "body": {} }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "68b1f6ed-3e07-4e90-8b7b-de0a30494917", "name": "Request body failed 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\"newest\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Forbidden", "code": 403, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "a4f12c57-82a1-4f08-9c73-a8fe39666de0", "name": "Resource not found.", "originalRequest": { "url": { "path": [ "search" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"q\": {\n \"key_0\": false\n },\n \"per-page\": 20,\n \"sort\": \"newest\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "928d3ffe-f1e4-4d21-a18d-de0aa379d85f", "name": "Request body failed validation.", "originalRequest": { "url": { "path": [ "search" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"q\": {\n \"key_0\": false\n },\n \"per-page\": 20,\n \"sort\": \"newest\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Unprocessable Entity (WebDAV) (RFC 4918)", "code": 422, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ],\n \"key_1\": [\n \"\",\n \"\"\n ],\n \"key_2\": [\n \"\",\n \"\"\n ],\n \"key_3\": [\n \"\",\n \"\"\n ]\n },\n \"message\": \"\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "e820e93f-fc9d-4a0c-a7f7-d3bf60165d9e", "name": "Rate limit exceeded. The `Retry-After` header indicates how long to wait\nbefore retrying. See [Pagination and rate limits](/get-started/pagination) for\nthe full rate-limit policy.", "originalRequest": { "url": { "path": [ "search" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"q\": {\n \"key_0\": false\n },\n \"per-page\": 20,\n \"sort\": \"newest\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Too Many Requests", "code": 429, "header": [ { "key": "Content-Type", "value": "application/json" }, { "disabled": false, "description": { "content": "Seconds to wait before retrying.", "type": "text/plain" }, "key": "Retry-After", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Limit", "value": "" }, { "disabled": false, "description": { "content": "", "type": "text/plain" }, "key": "X-RateLimit-Remaining", "value": "" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "fd937b20-85f9-4218-afbf-886daaf57ccc", "name": "Unexpected server error.", "originalRequest": { "url": { "path": [ "search" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" }, { "description": { "content": "Added as a part of security scheme: bearer", "type": "text/plain" }, "key": "Authorization", "value": "Bearer " } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"q\": {\n \"key_0\": false\n },\n \"per-page\": 20,\n \"sort\": \"newest\"\n}", "options": { "raw": { "headerFamily": "json", "language": "json" } } } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"\",\n \"errors\": {\n \"key_0\": [\n \"\",\n \"\"\n ]\n }\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } } ] } ], "auth": { "type": "bearer", "bearer": [ { "type": "any", "value": "{{bearerToken}}", "key": "token" } ] }, "event": [], "variable": [ { "key": "baseUrl", "value": "https://api.thrivedesk.com/v1" } ], "info": { "_postman_id": "ea722e70-5ddb-48ad-93fe-9d8a4cd83267", "name": "ThriveDesk Public API", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "description": { "content": "The ThriveDesk Public API gives external integrators programmatic access\nto conversations, contacts, inboxes, tags, saved replies, reports, and the\nKnowledge Base. The same surface that powers the ThriveDesk web app is\navailable here, scoped via bearer access tokens.\n\n## Quick links\n\n- [Quickstart](/get-started/quickstart)\n- [Authentication and scopes](/get-started/authentication)\n- [Errors](/get-started/errors)\n- [Pagination and rate limits](/get-started/pagination)\n- [Changelog](/get-started/changelog)\n\n## What is documented\n\nThe 90 endpoints in this spec cover the helpdesk data plane:\nconversations, contacts, inboxes (with their automations, custom fields,\nand saved replies), tags, teammates, saved replies, business hours and\nholidays, reports, the Knowledge Base, attachments, messages, notes, and\nthe search and `me` utilities.\n\nFirst-party app, billing, onboarding, webhook,\nbroadcasting, widget, and admin-dashboard endpoints are not part of this\npublic surface and are not documented here. The same goes for the web\napp's own session and UI mechanics (password login, undo-send, saved-view\nand folder creation, usage counters) and for admin-plane writes\n(automation create and update, Knowledge Base member invitation, bulk\npermanent deletion): those routes exist for the first-party clients but\nare not supported for integrations.\n\n## Deleting data\n\nDeletes are not uniform. Some are recoverable, some destroy related\nrecords and stored files outright, and the response body does not say\nwhich is which. Every delete operation carries a description saying what\nit removes and whether there is a way back. Read it before you call it.\n\n## Compatibility\n\n- OpenAPI 3.1\n- All requests are `application/json` except for attachment downloads\n (binary stream).\n- All responses are `application/json` except for attachment downloads.\n\n\nContact Support:\n Name: ThriveDesk Developer Support\n Email: help@thrivedesk.com", "type": "text/plain" } } }